Brand Update : Neutrogena drops its fairness range

In an interesting move, Johnson&Johnson decided to drop the fairness product range from the Neutrogena brand line. Launched in 2005, Neutrogena wanted its share in the $450 mn fairness market in India but failed to catch up to the market leader HUL. The brand relied heavily on celebrity endorsements to gain traction in the market. 

According to news reports, J&J's decision to drop the fairness range is due to the growing pressure from the activist groups which consider fairness products as unethical products trying to exploit colour-based discrimination. The fairness product category has always been on the wrong side of marketing ethics. Activists feel that these products embed the seeds of colour-based discrimination and thus be banned. However, marketers feel that they are fulfilling a need of the consumers to look fairer and there is nothing unethical in that. This debate has become more prominent among the mainstream media with the recent racial discrimination issues that happened in the USA. The debate forced many marketers to relook their personal care portfolio through the lens of discrimination. 

Recently HUL also decided to remove the mention of fairness on their flagship brand Fair and Lovely. 

Marketers cannot be fully believed in what they say. The current actions can be another marketing move aimed to project the ethical side of these brands and owners. However, it is good to know that marketers are responding positively to the ethical issues raised by activists and reinforces the fact that the impact of society and activists group have a greater impact on marketing than ever before.