Showing posts with label Ujala. Show all posts
Showing posts with label Ujala. Show all posts

Monday, February 15, 2016

Crisp and Shine : The fabric Enhancer

Brand: Ujala Crisp and Shine
Company: Jyothy Laboratories

Brand Analysis Count: 562


Ujala Crisp and Shine is the re-branded version of Ujala Stiff and Shine. Ujala launched its fabric conditioner Stiff and Shine in 2005. The brand was an addition to the post-wash fabric care product line of Jyothy Lab which was dominated by the liquid whitener Ujala. 

Although launched in 2005, Stiff and Shine was a regional brand. The brand did business around Rs 25 crore in Kerala where it is concentrated ( Source). The post-wash category of fabric care is now witnessing a lot of interest among FMCG companies and HUL is upping the ante with the high profile promotion of its global brand - Comfort.

When launched, Stiff and Shine was primarily viewed by consumers as a product that would offer the convenience of a fabric stiffener ( starch) like Revive. The brand name also reinforced the perception.

HUL launched Comfort not as a fabric stiffener but as a conditioner. Through sustained promotions, the brand has continuously grown in the market.
Probably this growth of the brand Comfort may have led to the re-branding of Stiff and Shine.
The new brand name Crisp and Shine is backed by a product - descriptor  - Fabric Enhancer. Through the product descriptor, the brand is trying to position itself as a complete fabric care product rather than a stiffener.
Jyothy Lab is trying to pitch Crisp and Shine nationally and the re-branding releases the brand from the constraint of " Stiff and Shine " proposition.

Wednesday, July 07, 2010

Brand Update : Ujala Techno Bright

In an aggressive move to take on the giants of Indian detergent market, Ujala has launched its premium range of detergent brand Ujala Techno Bright. Touted as an advanced stain removing detergent, the brand is currently promoted in the southern Indian market.
Jyothi Laboratories which are the owners of Ujala brand, which is the market leader in the cloth whitener category, have big plans for the brand. Ujala Washing Powder which was launched in 2003 so far was catering to the lower price segment. The brand is very popular in the Southern states. Jyothi Laboratories wants to take this brand to the next level and fight against the mighty Surf , Rin , Tide and Ariel.

For this Ujala has roped in none other than Sachin Tendulkar to endorse Ujala Techno Bright. The launch ad is currently running across Southern States. According to news reports, Sachin will endorse the Parent brand : Ujala and Techno Bright may be the first sub-brand to get the endorsement from Sachin.

It seems little odd that a cricket maestro is endorsing a detergent brand but such a move is going to give a big boost to Ujala's brand equity. Across the diverse Indian geographical markets, Sachin's endorsement of Ujala brand will improve visibility and to a certain extent positively impact the image of Ujala. Further, the presence of Sachin Tendulkar will add momentum to the acceptance of Ujala's brand extensions across India.

Ujala Techno Bright 's attempt to challenge Surf is no small fight.Surf has incredible brand equity and premium perception which is not easy to break. Ujala through Techno Bright is aiming for an upward stretch ( low priced to premium) which is a difficult strategy. Consumers perceive Ujala Washing Powder as a medium/low priced product and to make them pay the price of Surf for this product-line- extension is not an easy task. The presence of Sachin Tendulkar may be of some help but will that be enough to break the perception is something to watch for.

The launch ad of Techno Bright is nothing much to talk about. The creative is average and talks about the efficacy of the product in a rational way. The brand right now has not attempted to talk about anything more than functional aspects.

It is interesting to see that despite having a strong personality like Sachin as the brand ambassador, Techno Bright has not used him in the package . I do not know whether the contract restrict such a usage , but the brand would have gained so much if it used Sachin Tendulkar on the brand package because it can impact the purchase decision at the store.

With Ujala Whitener generating cash for the company, Jyothi Lab is attempting bigger role for Ujala brand. Having Sachin as the brand ambassador at this point when his brand equity is at the peak is a very smart marketing move. The company has a strong distribution network and has shown its capability to humble mighty competitors like Reckitt Benckiser. It will be worth the time to watch how Ujala plays this game.

Related Brand

Friday, March 19, 2010

Marketing Strategy : Going Back to Basics

Going Back to Basics

Originally Published here in Adclubbombay.com

In the 1973 classic text, “Management: Tasks, Responsibilities & Practices”, Peter Drucker asks firms to answer five very pertinent questions.

What is our business?

Who is our customer?

What is of value to the customer?

What will our business be?

What should our business be?

Even after 36 years, these simple questions are of profound importance to marketers who are facing one of the toughest times since Great Depression. These questions are more relevant today than ever before. During the period of exuberance, firms tend to forget to answer these key questions and land up in a trouble of their own making. Firms forget value, customers and commonsense when faced with unprecedented growth. This over confidence resulted in inflated prices, aggressive expansions and unrelated diversifications. It is time for marketers to revisit these basics and set their focus on consumer.

Defining the business

One of the fundamental questions that marketers should ask themselves is to clearly define the business. While defining the business, one has to be careful about setting the scope of the business. Too narrow a scope can severely limit the growth of the business. Too broad a definition can cause confusion.

If a marketer narrowly limits the definition of his business by focusing on the product, he will find himself in a state of marketing myopia – a term popularised by Harvard Professor Theodore Levitt. A myopic organization defines its business narrowly which blurs the organizations ability to spot competition from other categories. Further, myopia limits the marketer’s ability to change itself according to changing consumer preferences.

When a marketer becomes too focused on his product, he fails to understand the competition from different types of products satisfying the same consumer need. Although this may sound very simple and obvious, many large organizations and brands have suffered out of this myopia. For example, Scooters which once ruled the Indian market suffered near –death stage due to competition from a different product category of motorcycles. IPod has now occupied the position once owned by Walkman. Ujala redefined the cloth whitener category with a different product form.

The key to a proper business definition is to take the focus away from product and focus on consumer. Marketers must define the business around the customer. The focus should be on the customer rather than the product. Once the organisation redefines itself making the customer as its centre, a world of opportunities will be thrown open.

Too broad a definition blurs the focus of the firm. It is where the firm must be able to understand the consumer it serves. Apple Computers were able to leap forward with its products like Iphone and IPod because it understood the consumers and never restricted itself to be a computer manufacturer.

Understanding the Consumer.

In the highly insightful book “ What the customer wants you to know “ Dr Ramcharan states an important rule – “ The more you know about your customer, the better you and your company will be at identifying and devising products and services that will help address them “

Marketers should be able to collect all the information about the consumers and their buying behaviours. One of the key strength of Hindustan Unilever Ltd is their enormous knowledge about the Indian consumer psyche. This has enabled them to create new products and new business models which are very much in line with consumer’s needs and wants.

Who buys the product and why he buys the product are the two important questions that a marketer should be able to answer.

Consumers buy solutions and not products. Value has been the keyword for success in Indian market. Products that do not have an intrinsic value will not survive in the market. The crisis that most firms now face is a result of the failure of firms to keep their products with in the value expectation of the consumer. When the consumer confidence dips, he turns to those products that offer value. Even in times of recession, consumer needs are not exhausted. He just postpones the decision to indulge till the confidence is back.

The future of business

Predicting the future of business is often the most difficult tasks for a marketer. And marketers have to make decisions regarding the future course of actions.

To predict and determine the future of a business should be based on the firm understanding of the consumer. According to Peter Drucker, this task of making judgements about future should start with a demographic analysis. Demographic analysis is the study of the population and the trends.

Indian market is also witnessing a demographic shift with the younger consumers now becoming the major consuming segment. Those brands which foresee such a demographic shift would be ready with new products and strategies targeting the young consumers.

This calls for massive investment in developing knowledge about customers and their behaviour. Many Indian advertising agencies have realised this need and created specialized departments and Chief Knowledge Officers who are in charge of creation and dissemination of knowledge.

The market environment is in a state of constant changes. Take the case of media. Five years back, very few predicted the explosion of social media in India. Blogging was unheard and Orkut and Facebook was not in vogue, no one was Twittering. Even now Indian marketers are clueless on how to understand the social media and take advantage of the popularity of orkut and facebook.

This is the right time to go back to basics, redefine the business and make the entire business operations centred on the consumer. There will be pain in the process but it will be worth the effort.

Wednesday, July 22, 2009

Revive : Creating a Category

Brand : Revive
Company : Marico
Agency : Publicis


Brand Analysis Count : 409



Revive is an interesting brand. This is a brand which created the instant starch market in India. Revive can be considered as a classic example of branding a commodity.
Revive was launched in 1993. The brand was received very well by the consumer community. Revive targeted the urban middle and upper households which was willing to pay a premium for convenience.

Revive is also an example of a product that was developed to satisfy a unmet need. Indian households traditionally used starch to stiffen their clothes,especially cotton clothes. The process of making starch and using them was a tedious process for the homemaker. The homemade starch was quite messy and used to leave patches in clothes. It used to smell bad and was not suitable for color clothes.

Revive solved these issues at one go. The brand was initially launched in the powder form. The homemaker could make starch easy by just mixing the powder with water. It offered convenience and saved a lot of time. Another significant advantage of Revive was that it could be used in cold water. Traditional starch needed warm water. Revive also can be used in color clothes which was again a big advantage for the consumers.

It is difficult for the consumer to ignore a product that offers solution to their problems . Revive was successful because it made the life of homemaker little more easier. Revive too had its share of disadvantages. The problem was with the product form and the price. Revive was premium priced compared to the virtually "free" homemade starch. Hence convincing consumers to sample the product was tough. Since the product was in the powder form, consumers was confused about the quantity of powder that should be used.

The real challenge for Revive came when Jyothi Lab launched Stiff & Shine. Stiff & Shine was a liquid stiffener which was much convenient than the powder Revive. Jyothi Lab was trying the same strategy which it used to dethrone Robin powder blue.

But Marico reacted very fast to the challenge posed by Stiff & Shine. It launched the liquid version of Revive very fast and backed it with a heavy dose of campaign.
Revive is focusing on three main attributes in its campaigns- instant starch ( convenience),better stiffness for clothes and no patches.
The fight between Stiff & Shine and Revive is still raging with both brands now linking confidence and social acceptability . Both the brands are running similar campaigns ( using kids) claiming that clothes that are well ironed and shining will earn you self-respect and social acceptance.

Recently Marico took the fight to a new level by launching the liquid blue extension of Revive. I was surprised to see the ad of Revive liquid blue. No further details about this extension is available in the public domain .

Revive is a brand which is promoted heavily by Marico. The instant starch market is still very small and the task of the marketer is to increase the market size rather than to fight for the market share. The recent campaigns connecting the brand and social acceptance is targeted at non-users of this category motivating them to use the product.

The instant starch category has a great market potential and the brands should focus on increasing the category size. There is lot of room for growth for these brands when the category grows . Revive should resist the temptation of extension because the brand will reap rich rewards if it focuses on the category it created.

Related Brand
Ujala

Friday, November 14, 2008

Market Statistics : IRS 2008 Round 2

The latest Indian Readership Survey Round 2 results are out. The top newspapers of India interms of their Average Issue Readership ( AIR) are as follows

  1. Dainik Jagran : 1.62 crores
  2. Danik Bhaskar : 1.30 crores
  3. Hindustan : 92.73 Lakhs
  4. Malayala Manorama : 84.17 Lakhs
  5. Amar Ujala : 80.73 Lakhs
  6. Daily Thanthi : 76.81 Lakhs
  7. Enadu : 68.31 Lakhs
  8. Times of India : 67.12 Lakhs
  9. Ananda Bazar pathrika : 66.76 Lakhs
  10. Rajasthan Pathrika : 66.71 Lakhs

There exists now a confusion between AIR and TR ie Average Issue Readership and Total Readership.

Media planners use AIR to decide on their media plan. AIR refers to the estimated readers for a single issue. Average Issue readership is derived from the recency. Recency denotes the number of people who have read the publication within the publication interval. For example for Dailies , the AIR is those who have read the paper yesterday.

Total Readership is the cumulative of AIR and Claimed Readership ( CR) . While AIR is the readership for one insertion, CR is used in a broader perspective to include addons and supplements.

The readership surveys use the Masthead method. In this method , the respondent is shown the Masthead of the publication and is asked whether he has read the publication.

The major difference between CR and AIR is that AIR denotes those who have read the publication with in the publication time interval. While CR represents those readers who claim to have read the publication but may or may not have read it in the interval .

So if a respondent say that he has not read a paper yesterday then he will not be considered as an Average Issue Reader. How ever if he claims to have been reading this paper but not yesterday , he will be considered in Claimed readership figure.


From IRS 2008 Round 2 , MRUC has moved to Total Readership as the standard rather than AIR. Some media planners are of the opinion that AIR provides better information about the reach of a publication rather than TR.

Usually Claimed Readership figures are more because of replication.

The latest IRS results also has thrown in some interesting trends in the media habits of Indian consumers.

Regularity of reading print media including both dailies and magazines have come down .The average frequency of reading also has come down for all print media. The average viewing / listening time for media like TV , Radio and Internet has increased.

The average time spent on media like TV , Radio increased while the time spent on print has declined. Average time spent in television is 99.4 minutes and 81.1 minutes on radio. How ever time spent on Internet has declined.

Another interesting fact is that the fragmentation in Television media has caused a decline in the time spent with one channel. That means that viewers are not brand conscious with regard to television channels but are program conscious. On the other hand time spent per title for print has gone up.
It was also revealed that print media is losing out in claiming the attention of young Indians. The readership for print among the age group 20-29 has declined by over 16 %.
Some interesting links for further reading
Exchange 4 Media
IRS

Monday, July 23, 2007

Power Soaps & Detergents : Complete Satisfaction ?

Brand : Power
Company : The Gold Company ( RKN)

Brand Count : 253


Most often, in this wonderful world of brands, we tend to see only the biggest and the largest brands. We , marketers did not care to look at small brands that struggle for their existence in this fiercely competitive battlefield.

One such small brand that is making lot of noise in the media is Power Soaps and detergents. This brand is from a company Gold Soap company based in Kodai , TamilNadu. This brand is now spending lot of money in advertising basically in South India. Started as a small detergent soap manufacturing unit by Mr. Krishnan Nadar, the company is now handled by the second generation entrepreneur Mr Dhanapal.It is obvious from the series of TVC's across South India that the second generation entrepreneur wants to make the brand to move beyond TamilNadu .

As always, marketing plays the pivotal role in making or breaking any product or services. I feel that in this case also, it will be the branding that is going to decide on the future of " Power" brand. Many of us may not have seen the ads of Power soap and detergents. The brand is being positioned as a soap that gives you " Complete Satisfaction". Taking a very generalized Utopian Positioning means that Power brand is aiming for the mass market. And I feel that by adopting a strategy of trying to be " everything to everyone " is going to harm this highly ambitious brand. The ads actually conveys nothing. As usual there is a homemaker who says the " Power detergent offers her COMPLETE MENTAL SATISFACTION". Thats it.... the TVC for the soap features a gentleman saying " I chose Power soap because it fits my income". There is no Segmentation, No USP, No differentiation.

I am not blaming the company or the agency for its poor advertising strategy. These type of ads may have worked 25 years back when there was limited choice and only brand recall and price was important . But now even at the bottom of the Pyramid, we can see that brands trying to differentiate. As Kotler says, the era of mass marketing is over. Power is going to fight with Wheel , Nirma, Ujala and scores of other brands. It is no longer the PRICE that is going to bring in the consumer.
The high intensity advertising is going to give results to the company in the short term. But once the promotional budget dries up, Power brand may not have anything to hang on... that is typically the case of most of the small brands. Moreover, from the website of the company , I understand that the firm is entering into Skin care , Hair care and detergent care using the same umbrella brand " Power" for all products from the company.

For the detergents, it is Triple Action Power, Super Power, Active Power, Double Power etc
For Skincare and Hair care it is Nature Power.

Using the same brand for its detergent and personal care productline is definitely going to make Alries and Jack Trout very angry. Power as a brand will have a bright future if only it is able to identify a clear differentiator and stick to it rather than trying to be a master of all trades.

Monday, March 26, 2007

Marketing Funda : Indian Readership Survey (IRS)

Indian Readership Survey or IRS is one of the largest readership survey conducted in India. Conducted by Hansa Research for Media Research User's Council ( MRUC), IRS covers readership for newspapers, internet usage, television veiwership .
Established in 1995 IRS data is widely used by media planners for finalising the media strategy. Besides giving the readership habits, IRS also provides valuable insights into the consumption habits of the Indian consumer. According the Hansa Reaseach, the information coverage of IRS is as follows
Media data study includes the following :
Press Readership: 350 + Publications
TV: 150+ channels
Cinema
Internet
Radio Listener ship: 15+ Radio Stations

Product data for the following is captured
70+ FMCG products usage and consumption habits
30+ Durable products ownership details
Financial Services
Urban & Rural Lifestyle Indicators
Telecom Data ( Source: Hansaresearch.com)

IRS uses sample from 24 states 91 cities covering a 250,000 respondents.The sampling details can be found here
IRS survey results are dissected by the media executives to prove their reach and cost advantages.
IRS is done twice a year and right now IRS round 1 2007 is out.
According to IRS Round 1 :
The top English Dailies are as follows (readership in 000's)
1.Times of India :6781
2.Hindustan Times:3331
3.Hindu : 2209
4.Deccan Chronicle:1311
5.Telegraph:919
6.The Economic Times: 774
7.Mumbai Mirror:735
8.DNA:539
8.Tribune:539
9.Midday:509
10.Deccan Herald:498

The Top Indian Newspapers are (readership in 000's)

1.Dainik Jagron: 17114
2.Dainik Bhaskar:12514
3.Hindustan:9052
4.Malayala Manorama:9052
5.Daily Thanthi:8351
6.Amar Ujala:8255
7.Eenadu:7233
8.Mathrubhumi:6961
9.Rajastan Pathrika: 6946
10. Lokmat:6874

Top Indian magazines are : (readership in 000's)

1.Saras Salil Hindi Fortnightly 4760
2.Vanitha Malayalam Fortnightly 3067
3.India Today English Weekly 2786
4.Grihshobha Hindi Monthly 2486
5. Malayala Manorama Malayalam Weekly 2294
6.Kumudam Tamil Weekly 2130
7.Balarama Malayalam Weekly 2124
8.India Today Hindi Weekly 1943
9. Anandavikadan Tamil Weekly 1898
10.Reader's Digest English Monthly 1869 ( Source : agencyfaqs)

Although IRS is used by most of the media planners, there are always some controversy surrounding the results. Since this is a sample based results, one can always question the statistical inferences. Every time the survey results are out, there are bound to be objections and blaming. To counter IRS, another survey is also there in the readership domain i.e National Readership Survey ( NRS).Combining both the results help media planners to chose the right media across markets. But all these surveys give only approximations. There is no guarantee that a 100 cc ad at the front page of the best daily in India can deliver the desired results. Hence marketers invent a new term : Opportunity to See ( OTS).. By putting an ad in the front page you are giving the reader an opportunity to see the ad .. how wise.

What is the front page ad of today's newspaper? Do you remember?.........

Monday, February 26, 2007

Jeeva : The Complete Ayurvedic Soap

Brand : Jeeva
Company: Jyothi Laboratories Ltd
Agency: Situations Advertising and Marketing

Brand Count : 203

Jeeva is a niche brand in the Rs 700 crore Ayurvedic soap market in India. The brand which was launched in 2002 is still restricted to the Southern Indian markets . Jeeva is the first initiative of Jyothi Labs into the highly competitive personal care market. Jyothi Lab which is famous for its Ujala Whitener will be fighting with the giants like HLL in this market. Jeeva competes with Medimix and Chandrika in the ayurvedic category. The market for ayurvedic soap is cluttered with all major brand's having an extension in this category.

Like all the brands of Jyothi lab, Jeeva was launched in the market with a clear differentiation. The brand boasted of 27 herbal ingredients that will smoothen, nurture, soften and deodorize the skin making it younger and beautiful. The brand is the brainchild of Mr Ramachandran MD of Jyothi Lab. According to the company website, the brand is the result of seven years of research by the R&D team.

Jeeva was launched with much fanfare in Kerala. Jyothi Lab always uses Kerala market as its launch market. There is an unwritten law ( my law) that if a brand succeeds in Kerala, there is a surety that it will succeed in the national market.
The company used the famous Southern Film Diva Simran to endorse the brand and the ad talked about only one thing: 27 ingredients. This differentiation was significant because at that time the market was dominated by Medimix which was positioned as a Curative soap. Medimix was well established and to take on that heritage brand, one needs to have one Big Idea.

All though there is no significance about the number 27, Jeeva tried to create a magic around the number. To a certain extent the positioning worked. The ads ensured a fair amount of trail purchase for the brand. Although some marketers say that the focus on 27 ingredients is sustainable because it can be bettered by another player. I feel that to launch the brand, the focus on the number has worked magically. The brand uses the tagline " The complete Ayurvedic Soap" which is further reinforced by the focus on 27 ingredients. The brand is targeting SEC B,C,D segment of the market.
But after a while the brand became silent in the market. Last year saw lot of action in the ayurvedic soap market with the relaunch of Chandrika , Hamam and Medimix. The category moved from pure ayurvedic to Naturals.

Jyothi Lab had big plans for Jeeva brand. According to the company website, the brand is going to be an Umbrella brand endorsing a range of personal care products . The first signs of that strategy became visible in 2007 when the company launched the first extension of Jeeva brand : Jeeva Naturals.
Jeeva Naturals is white soap that has coconut milk and ordinary milk protein extracts as the ingredients. The new product is positioned on the nourishment platform and currently TVC and print campaigns are on in the Southern States. The ads talk about the brand primarily as a beauty soap.

Jeeva is a challenger brand in the Soap market . But to sustain and grow in this market, the brand has to identify a theme or a positioning strategy that is sustainable.

source: businessline,jyothilabwebsite
image :businessline jyothilab

Wednesday, January 18, 2006

Kiwi : Dont Worry,Be Happy

Brand : Kiwi
Company :Sara lee
Agency : Grey worldwide

Kiwi is the challenger brand in the Rs 60 crore shoe care market in India. Kiwi was an active player in the shoe care market from 1994 onwards. The brand is owned by $18 billion Sara Lee corporation. In India, Sara Lee started as a joint venture with TTK corporation. In 2002, it became an independent venture. Now SaraLee has tied up with Godrej to market its products.

The shoe care market in India is small. This market was dominated by Cherry Blossom from Reckitt and Benckiser which earlier had a market share of 80%. Kiwi was the challenger brand and right now it holds a market share of 40 % and Cherry's market share decline to around 50%.
Kiwi has a history that dates back from 1906 when William Ramsay developed an unusually fine boot polish. He put the Brand name as Kiwi since his wife is a native of Newzealand. The brand grew so big that in 1967, the products were used worldwide under the banner Kiwi International. In 1984, it became the part of Sara Lee Corporation.

Shoe polishes are infrequently purchased products with very less involvement from the customer. Cherry Blossom had a generic brand status in the market. Wax polishes constitutes 70% of the market while liquid polish constitutes 20%.

In order to displace the leader, Kiwi banked on Innovation strategy which the market leader failed to anticipate .
Kiwi was the first one to bring International standard Liquid shoe polish in India .It also pioneered the Shoe shine sponge which was a blockbuster. Kiwi was also the first brand to launch Suede and Nubuck range.

These new product launches and careful campaigns helped Kiwi to have a top of the mind recall for the brand. As in the case of Robin Liquid, which failed to respond to Ujala's challenge, Cherry Blossom also failed to respond. While Kiwi talked about quality shoe care, Cherry Blossom was stuck with Poor " Charlie Chaplin look alike " ads.

Most of the new product launches of Kiwi was in line with the changing consumer preferences. When the consumers opted for semi casual Suede and nubuck shoes, Kiwi was quick to launch Shoe care products for that category.
Today in this hectic rush , seldom do we get time to polish our shoes every day. Understanding this Consumer insight, Kiwi launched Express shoe polish which can be used to shine shoes when you are in a rush. These innovations surely helped the brand to create a market for itself.
Sara lee also markets Metal Polishes and Drainer cleaner under Kiwi brand.

The Shoe care market has all the potential to grow since the shoe market is growing ( Derived Demand ?)


Kiwi is a good example of how innovations can help in challenging a market leader.

Wednesday, January 04, 2006

Ujala : Char Boondom Vala

Brand : Ujala
Company: Jyothi Lab
Agency: Situations Advertising and Marketing


Ujala is a brand that revolutionized the fabric whitener industry. I consider Ujala as a super brand(although it is not considered by Super brands ) because
1. It changed the usage habit of the target market.
2.It dislodged the leader
3. It created a category for it self.
4. It has become a generic name.

You can seldom see such brands.

Ujala was launched by Jyothi Lab in 1993 in south India and its national launch was in October 1997. At that time liquid fabric whitener was non existent category. The category that was existent was the powder blue and was created and dominated by Robin Blue from Reckitt and Coleman. Robin Blue was generic brand at that time .

Ujala was not seen as a competition for Robin by Reckitt -a typical case of marketing myopia. The reason was that Robin commanded a huge market share and the liquid form required customer education and that is a hell lot of money to be spent on ads.

Reckitt was wrong. There was a customer need waiting to be satisfied.Powder blue had its inherent disqualification. Customers were not fully satisfied with the product. Ujala provided the solutions. Powder blues were messy, had to be used in large quantities hence less value for money, even after rinsing, there were traces of blue on the clothes etc. Reckitt was also slow in responding to competition. The liquid variant of Robin came very late.
Ujala carefully positioned itself as a
1.Reasonably priced
2. Conveniently packaged
3.Superior whitening
alternative to Robin Blue. Mr. Ramachandran who is the Chief Executive of Jyothi Lab was a marketing genius . He spent a lot of money on smart advertising. During 1990's the jingles of Ujala was all around in the radio.
From 26% in 1998, Ujala commands a market share of 70% in the category now.

Ujala campaigns executed by Situations Advertising is known for its simplicity and effective use of jingles to promote the brand. The Jingle " Aya Naya Ujala Char boondom Vala" effectively communicates the brand attributes.
It is also interesting to know that the consumers use around 3-5 drops of Ujala. That shows the trust that customers have in the brand.


Although we say that changing the usage habits of Indians is the most difficult things to achieve, Ujala is a brand that showed it is possible