Brand Update : Is Titan's re-positioning worth it ?

The recent campaign of Titan featuring the "farewell to the professor" was very well received by the audience. Across the media, there are columns talking about the brand rediscovering the joy of gifting. As we know that the brand exploded into the market as the perfect gift that you can give to others. 

Watch the ad here : Titan Prof 

Although the theme of students spontaneously singing in the class is a not a new idea ( remember Airtel's HFZ campaign), the execution of the ad was perfect.The re-introduction of the signature tune was also well appreciated and brought in some nostalgic memories about the brand.

The interesting question is- if reports to be believed that Titan has truly rediscovered the Joy of Gifting, then what happened to 'Be More' positioning ?

In the TVC, the tagline of Titan is shown as " The Joy of Gifting" . So one can safely assume that the brand has re-positioned to its old platform based on gifting. 

I initially thought that the campaign which began during Christmas was just for the occasion but news report suggest otherwise.

Was it a right move to discard the Be More campaign ??

Be More campaign which was heavily promoted using Aamir Khan was a good proposition and matched the premium positioning of Titan. Aamir also fitted perfectly in the entire positioning campaign. After building up so much over the positioning, I think it was unwise for the brand to ditch a positioning for which it has invested so much. 

Regarding the gifting proposition, although it had helped Titan to gain a prominent position in the Indian watch market in the past, has lost its novelty.

Be More was a powerful platform which offered the brand lot of scope for creatives and also had helped to connect the brand to a higher order attribute . From that higher order attribute, the brand had slide down to a object that can be gifted. 

While 'Be More' campaign clearly talked about the user - that the user of Titan is one who wanted to grow, suddenly one finds that the brand stopped talking about the user and started talking about the object. Brands investing so much in building a positioning and then ignoring it for no reason has now become a common feature which will hurt the brand in the long-term.

Titan Company : Rebranding to a Lifestyle Brand

Corporate Brand : Titan Company

Brand Analysis # 531

Titan Industries was born in 1985 as a joint-venture between Tata Group and Tamilnadu Industrial Development Corporation. Titan Industries introduced Titan Quartz watches to the Indian market in 1986 and virtually transformed the Indian watch market dominated by the likes of HMT and Allwyn. 

With smart branding and some cool advertisements, Titan Watches quickly became the market leader and had created a strong premium image in the market. Titan Industries later build various brands targeting different segments in the Rs 4000-4200 crore Indian time-wear market ( source : Business Standard)

Titan Industries' brand portfolio consists of 

Fastrack : targeting youngsters

Tanishq : lightweight jewelry 

Sonata.: Low priced

Xylys : premium end

The Titan brand adopts a sub-branding strategy where various sub-brands target various segments in the market. The notable sub-brands are   Titan Raga, Titan Zoop,Titan Edge, Orion, Purple, Obaku, Tycoon, Bandhan, Octane, Automatic and HTSE series. ( source : Titan Website)

Titan Industries also diversified into jewelry with the brand Tanishq and then to eye-wear with Titan Eye+ brands.

This year, Titan Industries decided to rebrand itself as Titan Company Ltd. According to news-reports, the name change was to signify the corporate brand's movement from a watch company to a lifestyle company. The company leaders thought that the term " industries" now is not relevant in the firm's new directions.

The current corporate rebranding of Titan Industries to Titan Company has also given a new logo for the corporate brand. The new brand elements were designed by the famed agency Ray + Keshavan.

The current rebranding has also an interesting offshoot. Now there are two brands - Corporate brand Titan Company with its own logo and the watch brand - Titan with another logo. Newsreports suggest that the watch brand will retain the existing logo and the tagline - Be More. Since the Titan Watch brand is the most recognized and recalled brand, I am not sure how the name change of the corporate brand will help build a lifestyle image. 

Titan Industries started with a single brand- single product company. The initial portfolio strategy was to build a branded house where all the product ( watches ) had the same brand name ( Titan) which incidentally was the corporate brand. The brand architecture was to have sub-brands targeting various segments. This strategy was changed with the introduction of brands like Sonata , Tanishq etc. Fastrack which was launched as a sub-brand later became an individual brand.

Hence over the period of time, Titan Industries' brand portfolio became a mix of House of Brand and Branded House strategy. There were  many individual brands in the portfolio, at the same time bulk of the mid-range watches were endorsed by the corporate brand - Titan. Titan brand was also used to endorse categories like eye-wear .The company also plans to include categories like fragrances in the near future.

With the launch of a logo and name Titan Company, it is to be assumed that the company now wants to develop a corporate brand different from the watch-brand.  The issue here  is that both the brands are the same. 

Confusing isn't it !

Brand Update : Fastrack Gets Provocative

Fastrack ,the most successful youth brand of India has started getting provocative. In a strategy emulating the likes of United Colors of Benetton , FCUK etc, the brand has embraced a double-edged sword inorder to keep connected to the fickle Indian young consumers. 

Fastrack is one of those few brands which could break into the young consumer's minds. Over these years, the brand was able to position itself as a young, vibrant, brand and through very smart campaigns has created as space for itself. 

The brand evolved from a sub-brand to a powerful independent brand through some smart product strategies ( design + affordability + promotion) and clever advertising. 

Now it seems, the brand is entering the next phase of its evolution. From a watch brand, Fastrack has grown to become an umbrella brand endorsing products from watches to tees.

The current campaign which is more of a digital campaign is provocative at its best. The brand is now starting to walk through the thin-line separating decency and the other-side. Many brands especially those who target the youngsters are tempted to be provocative with a dash of erotica/nudity. Lot of researches has been done on the effectiveness of such provocative ads. Research says that provocative ads drives its power from three factors (a) Shock Value (b) Ambiguity (c) Transgression  to some cultural taboo  ( Pope Voges & Brown, Journal of Marketing) . The ads which aims to be provocative needs to shock people so that attention is taken. The ads should be ambiguous confusing the audience as to the real meaning of the ad, so that they discuss it longer and finally the ads should break some rules or taboo. In all these counts, the Fastrack campaign scores brownie points.

The real question is the advantage of getting provocative. Earlier researches categorically stated that provocative ads although has an effect on the audience's attention towards the campaign creates a negative impact on the brand image. But recent researches tend to be gentle in criticizing such ads since there is a marked shift in the audience culture. But researchers were not able to clearly measure the impact of such ads on the overall brand image.
So here Fastrack is taking a risk. The short-term benefit is the attention that these ads will shower on the brand but the risk is whether the brand gets trapped in these type of ads and finally ruining its image.
Its for sure that the youngsters will find no issues with the current campaign and that is what the brand also wants.
What do you think ?

Related Brand
Fastrack : How Many You Have

Brand Update : Katrina is the new face of Titan Raaga

Titan Raga has got a new face in Katrina Kaif. In continuation with its celebrity endorsement centered brand strategy, Titan signed the reigning Bollywood Diva Katrina Kaif as the brand ambassador for its sub-brand Raaga. The brand is currently running the campaign featuring the brand ambassador.

Watch the ad here : Katrina Titan Raaga

Titan Raaga which was born in 1992 was able to carve out a space for itself in the Indian watch industry. The brand is targeting the Sec A/B segment with a value proposition combining elegance and quality. 

Regarding the brand communication, there is nothing great about the new advertisement. The ad follows the standard theme and except for a small glimpse of the brand, celebrity rules the entire campaign. The ads featuring Katrina also sports a tagline  " Stay New " . 

 The brand has fallen into the celebrity trap where celebrity gains more importance than the brand. Remember that in most of the Titan ads featuring Aamir Khan , the brand was carefully placed with equal importance as the celebrity. 

Another interesting factor I noticed in the new ad was the absence of any mention of the sub-brand Raaga except for the half-a-second glimpse of the watch. Infact I mistook the campaign for the parent brand. This is another classic case where the agency underplayed the brand in favor of the celebrity. Further there is not much connect between the sub-brand and the theme of the ad. May be the brand is trying to economize by promoting the umbrella brand Titan rather than Titan Raaga. 

Even in the print ads, there is no mention about the sub-brand. This may be a part of the strategy where the Above-The- Line campaigns will be for the parent brand Titan and the Raaga will be relegated to a sub-brand visible only in the product. More clarity will come only after the rolling out of further campaigns.

Does it make a big difference ? 

Related Brand

Titan 

Brand Update : Titan does an Eco-Drive with HTSE

Aiming to consolidate the leadership position in the Indian watch industry and to further thrust the brand's attempt to enter the premium watch segment targeting young consumers ,Titan launched a new series of watches branded as HTSE.

HTSE stands for High Tech Self Energised . 

Titan has been trying out various strategies to enter the lucrative luxury  and  premium segment in the Indian watch market. Titan was always associated with the premium segment targeting the middle and upper middle class of the social strata. The Luxury segment of the market is now occupied by the global iconic brands like Cartier, Rado, Omega etc. Titan tried to enter this market with the brand Xylys recently. HTSE is an attempt from the brand to tap the lucrative segment of upwardly mobile young Indian consumer.

HTSE range of watches is characterized by its ability to energize itself using the light from the surroundings. That means the watch does not run on a battery. The brand is targeting the techie youth who would like to flaunt their gizmos ( source  : afaqs). 

The brand is currently running a campaign featuring the brand ambassador - Aamir Khan

Watch the ad here : Titan HTSE

The ads are undoubtedly well made and gives an ultra-cool image for the new range. Aamir Khan perfectly gels with the brand. Aamir and Titan can be termed as a classic example of a perfect celebrity-brand match.

The technology that drives HTSE is not something new. Citizen was a pioneer in bringing this technology to the watches through its Eco-Drive range of watches. Eco-Drive saved the Citizen brand from near-death and gave the brand a tremendous boost in the Indian market. Eco-Drive was positioned as a sophisticated ultra-cool watch and the brand caught the attention of the young Indian consumers who wanted to flaunt their savvy personality. While Titan was perceived as a great brand, it was never considered techy or ultra-modern .Titan felt that such a serious persona will alienate the young consumers who look for exciting , modern brands.  

According to Business Standard ( Link) Titan was working on technology to compete with Eco-Drive.And that effort has been fulfilled in the launch of HTSE. HTSE thus fills in a big positioning gap in the brand. The brand now can boast of being as technically advanced as any other watch brand in the world. 

One of the interesting factor that was noticed was the branding of this range. Titan chose to brand this range using an acronym HTSE. I am not really convinced about the effectiveness of this naming strategy. The brand could have chosen a proper name for the range rather than a dull acronym. It could have used HTSE as an ingredient brand and extended this ingredient brand to support all its other range of watches. So by using HTSE as a sub-brand, the company has limited the technology to a range of watches. So every watch that runs on this technology would come under HTSE range. If it had used HTSE as ingredient brand, that would have been a powerful differentiator and can be leveraged across the various sub-brands of Titan. Eco-Drive is used by Citizen as an ingredient brand and uses this technology to support all the range of watches. 

However as a sub-brand, HTSE has the potential to further Titan's leadership position among the lifestyle segment. This technology will help Titan to reposition itself as a exciting brand rather than the current image of a serious brand.

Related Brand

Titan

Brand Update : Fastrack Goes Celebrity Way

India's youth accessory brand Fastrack has gone the celebrity way. The latest series of campaign for Fastrack bags is featuring the brand ambassadors - cricketer Virat Kohli and actress Genelia. I think this is the first time that Fastrack has chosen to have celebrity endorsement as a part of the brand strategy.

In my earlier update, I have mentioned that Fastrack has extended itself into accessories like Bags, wallets and belts. The brand also went into retailing by launching exclusive Fastrack stores. The current campaign is the first for accessory and the brand has chosen to promote 'bags' in this campaign.

The brand has rightly identified a need for a branded bag targeting the youth. Currently the market is dominated by unorganized sector and a branded bag priced competitively and marketed properly is certainly a good idea.

Although I am principally against brand extensions, Fastrack extending into the bag segment will open up new opportunities of the brand although at the cost of diluting the primary product line - Fastrack Watches.

The brand is currently running a series of campaign featuring Virat Kohli and Genelia.

Watch the campaigns here : Fastrack lovemark

Fastrack Airport ad

Fastrack ATM Ad

I was shocked at seeing the ATM ad and found it very very bold especially in the Indian context.Frankly I never expected such an Ad theme from Fastrack.

I am getting old and my understanding of Indian youth and their psyche is becoming outdated but I think Fastrack is moving little too much on the theme of " Move On ". The current campaign is giving an impression that " Move On " means only flirting and fleeting physical relationships. That interpretation will hurt the brand in the long run.

I understand that such kinds of relationships happen in campuses and encounters happen in dark corridors but that cannot be projected as the psyche of youth. Youth have an irreverent attitude towards life and are keen to experiment on everything including relationships. I hope that Fastrack will be careful and desist from narrowly interpreting " Move On " theme.

"Move On " as a theme has lot of creative potential beyond flirting relationship. There are other sides of this concept which is much more sticky and can take the brand to iconic status. Hope that the creative team will consider an holistic approach in this positioning.

Another interesting development for Fastrack is that the brand launched a sub-brand called Fastrack Denim.

Watch the ad here : Fastrack Denim

It is interesting to see Fastrack which was launched as a sub-brand of Titan becoming a full fledged independent brand and then having a sub-brand on its own.

Now looking at the logic of having a sub-brand Denim. I think Fastrack is looking at Sub-brand like Denim to cater to the lower-price points. If you notice, Fastrack brand ( primary brand) has been moving higher in terms of the prices. It started off in the range of Rs 500 and above and later moved over to Rs 1000 and above. Now Fastrack Denim range is priced at Rs 500 and above. So using the sub-brand , Fastrack is protecting its lower-price Flank from attack from competitors. Other than this I do not see any need or relevance of such a sub-brand.

Related brand

Fastrack

Xylys : It Possesses You

Brand : Xylys

Company : Titan Industries Ltd

Agency : Rediffusion

Brand Analysis Count : # 460

Xylys can be termed as India's own premium watch brand. The brand created by Titan Industries is taking on the iconic premium watch brands like Omega, Rado,Patek Philippe, Rolex,Cartier etc. The brand was born in 2006 gain rapid acceptance in the Indian watch market.

Indian luxury watch market is worth Rs 500 crore and is dominated by Swiss and other European brands. There is virtually no presence of any Indian brands in that segment. The rising affluent Indian consumer class and the trend towards more expressive lifestyle accessories prompted Titan to seriously look at this segment. Xylys is currently targeting the lower spectrum of the luxury watch segment.

Xylys was initially launched as a flanker brand for Titan. Titan which is the market leader in the mid-price segment felt that the upper end of their target customers were moving towards iconic global premium brands. With that intention of blocking any such migration , Xylys was introduced at the price range of Rs 8000- Rs 33,000.

Xylys however gathered good momentum with the brand clocking a 50% CAGR growth rate. From being a flanker brand, Xylys morphed to be a powerful growth brand in the course of time.

Titan while carefully analyzing the consumer behavior of premium watch customers, it found that the consumers were highly influenced by the "Country of Origin " association. The consumers loved the Swiss Made proposition and there is a huge association between " Swiss Made " and quality, precision , premium etc. The insight was that it would be difficult for an "Indian Made " tag to impress upon the target segment. Titan thus made Xylys - a Swiss Made watch. Xylys is manufactured at a state-of-the-art factory in Switzerland which has a rich heritage of 80 years in precision watch making.

Xylys' strong point was its design . The brand is being crafted in association with Swiss designer Laurent Rufenacht along with Titan's own designer Michael Foley. The sharp unique designs quickly made Xylys a fast growing brand in the segment.

Xylys was launched as a contemporary brand targeting the upwardly mobile successful men & women. The brand has segmentedthe market based on psychographic profiles. Xylys defines its customers as contemporary dynamic successful persons who has attitude and confidence. The brand wants to celebrate success with them. The customers of Xylys are highly individualistic persons who does what they love. These people would love to express themselves and loves to show their success to the world. The brand has a very well defined brand charter and values which I feel is an excellent marketing practice. ( Read Xylys Brand Charter here).

During the launch phase, Xylys was endorsed by the Actor Rahul Bose, tennis player Carlos Moya and super model Saira Mohan. The basic theme of the launch campaign was the story of how these people tread their own path and became successful.

Watch the launch ad : Xylys Launch

Xylys -Saira Mohan

The brand at that time had the tagline " The power of X " . The brand used " X" to symbolize the differentiating factor in the highly successful people. X also denotes Xylys-the brand.

In 2010, the brand changed its positioning from " Symbol of Success " to " Feeling of Love ". The brand now is talking about falling in love with Xylys. Xylys is currently running a campaign reflecting the new positioning.

Watch the new campaign here : Xylys Possession

The brand have also adopted a new tagline " You do not possess Xylys , it possesses you ".

The new campaign is a significant deviation from the core positioning of the brand. The entire brand personality of Xylys was changed in the current campaign. I wonder why a brand which is growing should try to change its positioning at this critical juncture.

The earlier positioning of Xylys were talking about the highly individualistic expressive nature of successful people while the current positioning talks about how Xylys takes control of such a person. If you look closely the brand is totally off the mark regarding the core values that it stands for. I feel that the agency has not read the brand charter before creating the campaign. The purpose of creating a brand charter is to protect continuity in the communication. The product managers should use the charter as the basis for devising their communication strategies. The current campaign is very difficult to fit into the brand charter.

Regarding the execution of the new positioning , there is nothing worthwhile in the advertisement. The idea of a man being possessed by a product and forgets everything is an idea which has been raped a million times. Even the chocolate brand 5 star uses this idea as the central theme.

Having said that, Xylys' core strength is its design and since watch is an experiential product , consumers may fall for it when they see the designs. But the brand needs to create clutter-breaking campaigns if it wants to fight the likes of Omega , Rado etc.

Xylys has took lot of effort in creating a very good brand charter. Why not follow it ??

Titan Zoop : Be Cool

Brand : Zoop

Company : Titan Industries

Ad Agency : Ogilvy

Brand Analysis Count # 455

Titan has re-entered the kids' watches category with a new brand Zoop. Titan has been launching a series of watch brands in recent years. According to a newspaper report, the company is transforming itself into a house of brands with a number of brands catering to various segments. The company had recently launched brands like Xylus, Obaku, Zoop etc all endorsed by the corporate brand Titan.

Zoop is a brand targeting the kids aged 5-12. Through Zoop, Titan is filling a gap in their brand portfolio. Kid's watch segment although a high potential market is dominated by unorganized players.

In 1998-99, Titan tried to tap the market with a brand Dash. But the brand failed to catch the fancy of the market at that point of time. Analysts says that Dash was too early for the Indian consumers. During that time, parents were not that interested in spending on kid's accessories like Watches.

Now the company feels that the market is ripe for a brand like Zoop. Zoop is being positioned as a cool , must-have accessory for kids. The brand is running a launch campaign in most of the channels.

Watch the ad here : Zoop

Zoop is endorsed by brand Titan. The brand has the tagline - Be Cool ; which will be well liked by the target customers.

While researching on the brand, I found a couple of articles which mentioned that Zoop's positioning itself as "Be a Star ". The brand wanted to talk directly to the kid and acknowledges the star in him. But from the launch ad, it seems that the brand is focusing on " coolness " quotient rather than the " stardom". Hence the brand has focused on bringing in new funky designs in its range.

Zoop will be definitely a brand to watch out for . The brand has the equity of Titan and the pricing is exceptionally good. Zoop is priced between Rs 350-Rs 900. And it makes a perfect gift to kids too.

Zoop faces competition from the host of unorganized players in the market along with cheap Chinese imports. For Zoop, budget competition will also be something to be concerned about. Budget competition is the competition for the money . Budget competition for Zoop will be those kid's products across various categories that falls in the price band of Rs 350- Rs 1000. That include toys, clothes, video games, etc. If you look at the launch campaign of Zoop , the brand subtly addresses that competition by pointing at the ' need ' for a watch.

Although there are many positive things going for the brand, it is not easy to catch the attention of this segment. The kids get bored with products/brands easily. Functionality may not be on the priority list of this segment of customers. It may not be realistic for Titan to assume that kids will pester their parents to buy more than one watch to quench the style thirst of kids. So the task is to get more and more kids to purchase the brand and be happy about it. So constant campaign innovation will be the key to brand success.

Zoop has rightly positioned itself on the style factor and I am sure many young customers will fall for it.

Brand Update : Fastrack

Fastrack has recently launched a new campaign based on its new positioning " Move On " .The latest campaign comes in two version - His Story and Her Story

Watch the commercial here : His Story
Watch the commercial here : Her Story

The new ads are an extension of the Move On positioning of the brand. The brand is based on the current psyche of youth .The premise of the new positioning is that Indian Youth tend to be very "detached " in their relationships.

The new campaign has taken this premise to a new level. While the previous campaign was based on a romance break up , the new campaign goes deeper than just flirting.

The ad is definitely interesting and the two versions makes it more interesting. The younger crowd is going to enjoy it .

How ever the question is whether the brand is taking the Move On concept a bit too far. It is true that such kind of dating and experiments happen and the debate is still there as to whether such a kind of indulgence is to be encouraged or not.

I am not a moral advocate or a Srirama sena member !!! . I personally believe that it is the choice of an individual to live the life he/she wants provided it is within the social framework.

It may be true that the younger generation are non-committal in their relationship. It is also true that there is a trend of irreverence and " take it or leave it " attitude prevalent among the urban youth community.

But the question is whether a brand like Fastrack should align with such a trend ?

Read the perspective of Adman Lakshmipathy Bhatt here .


There is nothing immoral or unethical in the new TVC. But I personally feel that such a trend among the new generation is not something that should be celebrated.

"Gotta get rid of him " and " Who s next " seems too extreme for me ( conservative as Iam). How ever I am sure that the youth will love it .


Related brand

Fastrack

Omega : The Choice

Brand : Omega
Company : SMH

Brand Analysis Count : 354

Omega is a leader in the Rs 600 crore luxury watch market in India. The brand which is an aspirational brand has a long history dating back to 1848. The brand had its origin in Switzerland in 1848 when a young man named Louis Brandt started assembling high precision watches.

But it was in 1894 that Omega as a brand was created. The brand and the company went through lot of turmoils through these periods. In 1930 during the depression, the company merged with other watch makers to form SSIH. The merger was to withstand the economic turmoil at that time.

In 1980 , the brand again went in to financial crisis. SSIH then merged with another watchmaker ASUAG to form ASUAG-SSIH. Now ASUAG-SSIH is owned by a private group and the company has been renamed as SMH. SMH owns some of the iconic watch brands like Tissot, Swatch , Longines and Rado.

Omega has been very active in the Indian market for the last four years. The brand was present in the country through imports but now with the government allowing single brand retail formats for foreign brands , Omega is in full swing to tap the Indian market.

Indian market is a unique market for the watch category. I was surprised to find that the penetration of watches among Indians is abysmally low. According to reports the penetration is only 27 %. That means only 27% of Indians own a watch. The total watch industry is around Rs 2500 crores in terms of value.

The market is broadly divided into low, mass market , premium and luxury segments. 85% of the market is for watches below Rs 500.

Although the bulk of the market is at the bottom of the pyramid, the top the line watch market is growing at a rate of 25 - 30 % . Most of the growth is attributed to the economic growth witnessed by India. With new jobs and profiles taking Indians to new heights of luxury, accessories like watches gain importance in the shopping list.

Its in this context that Omega began its aggressive campaigns in India. Now most of the business and lifestyle magazine have atleast one Omega print advertisement.

Omega's marketing practice is heavily depended on Celebrity endorsements. Its a brand that has successfully used celebrities to create differentiation. Its celebrity endorsers contain the who is who of the world. Some of the celebrity who has endorsed Omega are
Cindy Crawford
George Clooney
Michelle Wie
Michael Schumacher
Nicole Kidman
Ellen Macarther
Ian Thorpe
Michael Phelps
Eugene Cernan and
our very own Abhishek Bachchan

But the most celebrated and famous brand ambassador for Omega is James Bond. I think its the first brand that has a brand ambassador in a movie character rather than the actor. Bond has been wearing Omega watches since 1995 with the movie Golden Eye. The association has been strong and Omega celebrates the launch of the Bond movies through events and special editions. In the latest Bond movie , Daniel Craig wears an Omega Seamaster Planet Ocean 600m Co-axial Chronometer with a black dial.

These brand ambassadors give a special touch of luxury to the brand. But Omega is not dependant on any of these brand ambassadors and has a personality of its own. Omega is a classic case of a brand using celebrities to its advantage.

Along with the ads, the brand is also active in connecting to the customers through events. Like any other luxury brands, Omega also sponsors sports events because sports form an important part of lifestyle.

Omega was successful because of the secondary association of its country of origin ( Switzerland). The brand has its strength in quality, brand and its heritage. What has made this brand aspirational is the consistent campaigns with a common theme. The brand is positioned as the preferred choice or the rich and famous.

Omega has a distinct advantage derived out of its heritage and strong brand equity. Since Indian consumers are well connected with the world outside, the brand's campaigns using international iconic stars works well with Indian consumers. The brand has also added a touch of local flavor by adding Abhishek Bachchan to the list.

Brand Update : Titan

Titan has launched a new series of watches. The series is called Titan-WWF series. This series isbeing launched in collaboration with the International NGO -Worldwide Fund for Nature ( WWF).

Titan and WWF had entered into a tie-up to celebrate the World Environment Day. World Environment day is celebrated on June 5 every year. This year's theme is on Low Carbon Economy.

The current launch is an extension of the tie- up between Titan and WWF.

The aim of the collection is to raise the awareness about endangered species among Indian consumers. The new series is inspired by six species of animals who are fast getting endangered. The six species are

Indian Tiger
Indian Rhino
Gangetic River Dolphin
Red Panda
Whale Shark
Oliver Ridley Turtle.

The collection is targeted at the new generation consumers who wants to express their concern about animals and nature .

According to press reports, some contribution will go to the WWF from every sale of these series of watches.
More than the monetary part, this collection is aiming at the non-monetary benefit of awareness among the public. These series of watches are priced at the range of Rs 3000- 38000 and comes in 13 different styles.
Already the brand is running a series of print ads featuring the brand ambassador Aamir Khan.

The launch of this series is a good move by the brand to add a touch of social equity to the brand. Its a way for a brand to show concern to matters that affect the consumer . Another positive about this series is that the designs looks good and may prompt many customers to buy this brand because of the style rather than the cause.

On the negative side , Titan is far ahead of its time because Indian consumers are less sensitive towards Nature ( my opinion ). Hence I am doubtful about the actual number of customers who will opt for this series for the actual cause. The sale of this series will be a good indicator of Indian consumer's sensitivity towards this cause.

Related Brand
Titan

Brand Update : Timex

After around two years of media silence, Timex has launched a new campaign for their latest collection of watches. The collection is branded as Conversation Starters.

Watch the campaign here : Timex

The new campaign is a repositioning exercise for the brand which was earlier positioned as a rugged watch for the outdoors.
The new campaign is trying to make the brand appeal for the hip-hop fashion conscious young generation. The brand is also not using the slogan " What Next " which it used for the last two years.

The brand is aiming the SEC A youth aged between 20 & 25. Earlier ads were targeting more mature guys like the young professionals who loves the outdoors. The new range of watches aims the younger generation who love socializing.
It makes sense for Timex to target these segments because there is no brands aiming this age group. Fastrack is aiming the college segment while Titan is for mature ones. Hence Timex through this collection is aiming to target the highly lucrative youth segment.

Related Brand
Timex

Brand Update : Titan

Titan has repositioned itself this year with a new set of brand values and positioning statement. In a typical case of Laddering, Titan has embraced a higher set of values going beyond the basic product attributes.

Titan has come a long way . From a preferred gift item to a stylish accessory, the brand is now moving towards a higher goal of self - actualization.

Titan has now acquired a new positioning. The new slogan " Be more " captures the essence of the new set of brand values. From the reports, I think that the brand has adopted " Live life to the fullest " as the core brand manthra .

Watch the new commercial here : Titan Be more

As usual the commercial has captured the essence neatly and as usual Aamir does a perfect job.
In the commercial, Aamir says " Be born Everyday " which truly captures the spirit of the new positioning.

As a customer, I find the commercial and new positioning attractive. The brand is trying to move away from product attribute/benefit ( style) to a more abstract set of values ( Liberation).

Having said that , there are a couple of apprehensions also. Usually brand-laddering is a tricky move . Unless you are very careful, there is a chance that the customers may miss the whole idea. Sometimes marketers have a grand idea but customers will be left clueless. Ultimately if the customer does not understand the advertisement, then everything is a waste.

The current campaign is strictly for urban customers and is going to appeal to those customers who have a definite view of themselves and the world around them. Others will see this as another ad featuring Aamir .

The brand has to make sure whether this category now is mature to have this higher level of message. I still feel that Indian consumers look at a watch primarily as a time-keeping device as well as an accessory. It has not yet reached the position where consumers see it as an expression of liberation or self actualization.

The earlier campaign " What's Your style " appealed to a larger segment of customers because it talked about a very tangible benefit of the brand. The new campaign is more on one's 'view of life ' hence there is a chance that many customers may miss the whole point.

Usually when the brand is laddering up, it will also have supplementary campaign that reminds the customers about the functional attributes and benefits of the brand. In the case of Titan also , such supplementary campaigns are essential to appeal to a broader audience.


With regard to the concept of " Be More ". This is not a new manthra as far as Indian brands are concerned. There are many brands which talked about doing more and realizing dreams. The recent Cinthol campaign is also about doing more ( Don't Stop ). However, this need for self actualization is all pervasive and is a highly relevant value as far as customer is concerned.

Related Brand
Titan
Brand Laddering

Fastrack : How many you have ?

Brand : Fastrack
Company : Titan
Agency : Lowe Lintas

Brand Analysis Count : 320

Two years back when I wrote about Titan watches, I had mentioned Fastrack brand as a sub-brand of Titan. Now this sub-brand has grown to become a fully independent brand. Fastrack was launched in 1998. The brand was aimed at the youth segment (15-25). The brand was promoted with the slogan "Cool Watches from Titan "

Essentially Fastrack was a sub-brand endorsed by the Titan Brand. In most of the campaigns , the brand was promoted as Titan Fastrack. The brand was targeting young consumers who was moving towards the competitor Timex. It was during this time that Timex and Titan parted ways.

Fastrack had a good start . during the first year, the brand clocked a turnover of Rs 15 crore. The good run continued till 2001-2002 and the brand was worth Rs 25 crore at that period. But the sales stagnated. Although the brand appealed to the youngsters, price was significant dampener.The brand found that the target group which consisted of college students could not afford this brand. ( source : Business Standard)

During 2003-04, the brand went in for a repositioning exercise targeting executive segment aswellas casual watch segment. It was a suicidal experiment . The brand sales came down to Rs 23 crore. The change in positioning did not fit well with the brand. The consumers were not willing to pay Rs 1200-2700 for a watch that did not have the executive image.

It was in 2004 that Fastrack launched its range of sunglasses. The move was made after a consumer research which shoed that mobiles/deo/sports shoes and sunglasses are popular accessories in the purchase list of youngsters. And Sunglasses fitted perfectly as a brand extension for Fastrack. In my personal view, sunglasses offered a great opportunity for the brand. There was no Indian brand of sunglasses at that time. The brands available was Ray-Ban and other foreign brands which were imported. These brands was damn expensive and often consumers chose local unbranded sunglasses.

In 2005, the brand went for another repositioning exercise with a new logo and new positioning. The brand adopted the famous break-away positioning of Swatch. The brand decided to target the youngsters again but for that the brand had to break the price barrier.
The brand discarded the steely look of the watches and looked at a mix of plastic and steel. It was a perfect cut-copy from the strategy adopted by Swatch . By doing so, the brand was able to reduce the price range to Rs 500.

The brand then took the help of advertising to change the perception of watches as a functional tool to a fashion accessory. The brand launched a campaign with the slogan " How many you have ".

The campaign , the positioning and the price was a great hit . The brand sales zoomed to Rs 35 crore. The sunglasses also contributed significantly to this sales boost.
Fastrack have adopted the following core brand values

Fashionable and trendy
Affordable Pricing
Fresh Communication to attract the young consumers. The brand wanted to be the ultimate fashion accessory for the youth.

For the sunglasses, the brand roped in the youth icon John Abraham as the brand ambassador. The celebrity fitted well with the brand. Taking a cue from the fact that most of the TG for Fastrack owned a bike, Fastrack launched a biker's collection which again is a classic example of consumer-centric product innovation.
The latest innovation is the neon - disc range of Fastrack watches that does not have Hands to show the time but have electroluminescent disc that lits up to show the time.

Another advantage for this brand is the freshness that the agency had bought in its communication. Most of the Fastrack ads has been refreshing. The brand had adopted a 360 degree approach in its communication and it is an example of a brand which had used Social media to its advantage.
Watch some of the Fastrack campaigns here : Fastrack

But the brand is facing a grave issue in the market. The issue is not regarding the branding but with the channels. In the case of Swatch, the brand had adopted an innovative approach towards the channels. According to the Harvard Case Study on Swatch, it is mentioned that Swatch launched a Veggie range of watches ( it had shapes of vegetables ) and this range was sold in vegetable shops.
But in the case of Fastrack, the brand had not gained the support of the channel members.The channel does not support both sunglasses and watches. The above observation is from my personal experience. In the case of watches, except for Titan exclusive showrooms, other watch retailers does not stock the full range of Fastrack watches and neither they offer spares like straps. I went to replace the strap of my Fastrack but had to be satisfied with one which was local made and that does not fit with the design. The retailer to whom I went was a premium dealer of watches and he said that the reason for not stocking Fastrack is that the design changes very fast.
For Fastrack sunglasses, the retailers are the usual opticians. I found ( in my city) that either these retailers does not stock the sunglasses or are not interested in selling . The reason they say is that Titan is trying to sell the sunglasses in stores other than opticians. Hence opticians are not interested in selling this brand. The fact is that 90 % of Sunglasses sales happen with Opticians.

Fastrack had tried to explore new channel for its sunglasses range. I have seen a couple of lifestyle stores displaying the range. But when I wanted to buy a specific model, I did not find that in any of the store. I had to go to the online store and buy the glass.
No brand can escape the channel conflict when it tries to explore a new channel . In the case of Fastrack, it is facing resistance from the conventional channel when the brand tried to explore new channel.


It is a nightmare for any brand manager to handle the issues connected with a brand like Fastrack. One one hand, the brand have to keep the consumer interest growing by launching new models and also updating cool communication . One the other hand, the frequent design changes calls for intense dealer support . The low price for the watches often translates to low margin to retailers thus dampening their enthusiasm for promoting this brand. The brand is trying to workaround this issue through its online store but the fact is that online cannot replace the conventional channel atleast in the immediate future.

Despite these issues, the brand has been a hit with young consumers. I noticed this brand in the wrist of most of my students . Once I asked a question to my students whether Fastrack watches are 'cheap ' ?To my surprise, none of the students think that Fastrack is cheap despite its ' cheap ' price. They corrected me that Fastrack is affordable and not cheap. That is a great achievement for a brand which has a price range which starts with Rs 500 but still is not considered cheap. The brand had successfully established itself as a fashion accessory rather than as a watch. My personal experience as a consumer for both watch and sunglasses is positive. The brand has not compromised on quality.

The brand need to sort the distribution strategy to move into the next level. Swatch also faced the issue of retailer resistance initially but the equity generated by the brand eclipsed the resistance. Fastrack also should be able to build the brand into a level where retailers have to stock this brand due to consumer pressure.