MeriiBoy Ice cream : Fighting Frozen Desserts

Brand : MeriiBoy
Company : Cousin's Group

Brand Analysis Count : 524

MeriiBoy is a brand from my home state Kerala. The brand is an interesting marketing story because it virtually changed the perception about ice-creams in the consumer's mind to a certain extent. The brand was created in 2003 as a part of the diversification of the parent group which was in the plastic moulding business.

MeriiBoy is interesting because it is on a task of educating the consumers about " real" ice-cream. The brand is positioned on the fact that it is made of pure milk and hence it is THE ice- cream. Most of the brands that is perceived to be ice-creams are " Frozen Desserts ". 

So what is the difference between Frozen Dessert and Ice Cream.

According to Prevention of Food  Adulteration Rule 1955 , Ice-cream is a product which contains not less than 10% of milk fat while Frozen Dessert contains vegetable fat ( source Business Line)

Many so called ice-cream brands are selling frozen desserts in the pretext of ice-creams because of the perception factor. No frozen dessert brands have advertised themselves as a part of the frozen dessert category and played on the consumer's inclusion of frozen desserts as a part of the ice-cream category. And till brands like MeriiBoy began to advertise the difference between the ice-creams and frozen desserts, consumers were not much bothered since these tasted quite similar .  

What Meriiboy has done was to run campaigns not only highlighting the difference between these two products and also subtly hinting that frozen desserts are less healthy than ice-creams since it contains vegetable oil (fat). Many frozen dessert's marketers has since then objected to this pitch with complaints to ASCI. 

However, the campaign has  created lot of buzz in the consumer's mind. MeriiBoy succeeded in creating a space in the consumer's mind as a brand which is " real" ice-cream . Ofcourse brands like Amul also was in the fore-front in creating the perception of " real ice-cream" . Infact Amul ice-cream's tagline itself is " Real Milk, Real Ice-cream". But in terms of share of voice, MeriiBoy has been quite vocal about the claim of being a real ice-cream.

Will this strategy work in the long term ? 

Having the positioning of  " real ice-cream " is a credible proposition now since not many brands now can claim that positioning. The task is to convert the awareness generated by the campaigns to real sales. This can be done only with a strong distribution back-end. Now although MeriiBoy has a presence in major shopping centres, it has not been able to built strong dealer network in the state. Given a choice between a frozen dessert and ice-cream, my hunch is that consumers will prefer an ice-cream. But the brand ought to be available to give that choice. That is not an easy task for a small brand like MeriiBoy. 

Best Marketing Practice : Uncle John's iDrive

It feels good when a brand innovates on an idea that benefits not only the brand but also the community. One such innovation is the children's park which was created by Cochin ( Kerala) based ice-cream brand Uncle John. Uncle John is a famous local brand of ice-creams marketed by M/S Jojo Frozen Foods Pvt Ltd. The brand name is coined from the name of its founder MC John.

Uncle John's I-Drive is a small children's park located near the NH Byepass at Cochin. Cochin which is the business capital of Kerala only has two well maintained parks for the residents. Both these parks are located in the heart of the city which makes it difficult to reach thanks to the heavy traffic. The launch of this small park which is away from the traffic of the city has proved to be a big boon to Cochinites. The park is modeled as a traffic park for kids with cycles, battery operated cars etc and other standard outdoor plays like slides, see-saw etc.

Pic Courtesy : The Hindu

What is interesting is that the whole concept of the park is ideated and executed by the brand. According to reports, the park is the idea of Mr.Joseph Simon who is a Director at the company which owns the brand. Another interesting fact is that the park charges Rs 25 as the entry fee ( per person) and the users can purchase ice-creams for that amount. The park already is a big hit among the residents of Cochin.

This park  is a classic case of smart marketing practice where the brand takes an initiative to offer something that is useful for the community ( also the target market) at the same time benefiting itself in the process. The investment of the park is huge but it is going to benefit the brand in the long-term. The brand through this idea is able to attract the TG and also makes them experience the products and at the same time provides enjoyment to them. This is a classic case of experiential marketing. 

However, the brand despite being innovative in the concept somehow was not aggressive in promoting its itself  in the park. Except for a hoarding there is not much OOH media inside the park that enhances the brand's visibility. In a typical Sunday, around 700 families visit the park and that is an audience a brand will die for.  There is lot of scope for innovation for the brand inside the park.Hope that the brand is able to sustain the park and gain its true return in terms of brand equity. The brand could have done lot of things inside the park that will enhance the brand's awareness and equity like

• Events
• Memorabilia
• Merchandise
• Contests

In the long term factors like safety, new games/rides, courteous staff, parking facilities, support of the corporation authorities will play a critical role in the success of this unique idea.

Go Cheese : From 100% Cow's Milk

Brand : Go

Company : Gowardhan Dairy ( Parag Milk Foods)

Ad Agency : Scion Brand Incubation

Brand Analysis Count : 444

GO is the new brand of Cheese from Gowardhan Dairy which is a part of Pune based Parag Milk Foods. Gowardhan Dairy is one of the largest players in the dairy market in India. The company owns India's largest cow farm and also has constructed Asia's largest cheese plant near Pune.

GO cheese brand is the company's venture into the value added product category. The Indian cheese market, although in a nascent market stage ,having a market size of about Rs 2000 crore is dominated by brands like Amul, Britannia, Mother Dairy etc.

GO cheese has entered a market which is growing at around 20% p.a. But the market is dominated by established players on one side while there is a large unorganized market on the other side.

GO Cheese in now running the launch campaign in various channels.

Watch the ad here : Go Cheese

GO cheese is positioned on the basis of the attribute that it is made from 100% cow's milk. The ads are really good and infact I thought GO is an international brand. More than the 100% milk factor, what is more striking about GO cheese is its packaging.

GO cheese has took packaging very seriously and it will be one of the brand elements that is going to help the brand with lot of customer trials. The packaging looks international and the wedge shaped Cheese pack SKU is appealing to kids and will help the brand get lot of customer trials. It is good to see lot of Indian brands utilizing the potential of packaging in their branding efforts.

Besides the smart packaging and interesting communication, GO brand also has a brand mascot - the cow. The mascot ( although the name is not mentioned anywhere) is shown in the pack and reinforces the positioning of 100% cow's milk.

The 100% cow's milk positioning is a good strategy but not new. Infact Amul used the same positioning for its icecream product range. The problem with 100% cow's milk is that competitors can easily copy the USP and hence negate the point of difference created by GO Cheese. If Amul or Britannia starts showing that their cheese is also made from 100 % cow's milk, GO Cheese may lose its USP.

Hence GO Cheese either needs to OWN up this platform or find another USP which could be sustainable over time. GO can only own this positioning through heavy ad spends reinforcing the consumers about their claim. I am not sure whether the brand can spend that much on the promotions . Another way is to create an ingredient brand which can own up the 100 cow's milk proposition . How ever , the brand needs to protect this proposition from the competitors.

There is always a space for new brands in the large untapped Dairy market in India. GO is in the right position to create a space for itself. There are larger issues to consider like the distribution reach and supply chain management. Cheese is a perishable item and needs a very strong supply chain set up if the brand wants to create a national impact.The brand's task will be to get the distribution and logistics correct and ensure enough retail support for the brand. The brand is expected to go on a phased approach while catering to a large market like India. Even Amul is finding it difficult to get its distribution right in many markets. For example, in my city Cochin, Amul dairy product's distribution is erratic with the products not available in many retail outlets. I hope that GO will go after volume only after setting up a strong distribution reach across the markets.

Dollops : RIP (1989-1995)

Brand : Dollops
Company : Cadbury/HLL


Brand Analysis : 403

Dollops is another MNC brand that bite the dust in Indian market. This much hyped brand was launched in India in 1989 by Cadbury's in association with Brooke Bond. Dollops was one of the first high profile MNC brands to enter the Indian market.

Dollops gained instant consumer interest because of the endorsement from Cadbury's. The brand was positioned as a premium icecream and was able to make a significant hype during the launch.

Ice cream business at that time was dominated by local players and powerful brands like Kwality. Cadbury later found that the market was not as juicy as it thought to be. During 1993, Cadbury began the process of focusing more on its confectionery business.

This lead to the hiving off the unrelated businesses like ice creams. It was around that time Hindustan Lever Ltd began to aggressively pursue their interest in ice cream market. In an acquisition spree, HLL acquired Kwality and Dollops. Cadbury sold Dollops to HLL in 1993.

Typically, HLL played around with the brands it had acquired. HLL had its international Wall's brand which it was planning to launch along with Kwality and Dollops. HLL found that Kwality had a huge equity in the market and decided to keep that brand .

Dollops could not be fit into the planned portfolio strategy of HLL and had to be killed.By around 1995, Dollops was slowly eased out from the market.

Dollops had only a short life in the Indian market. Dollops shot into limelight only because of the Cadbury's brand endorsement. The brand was in a tough market which had even humbled the mighty HLL. For Cadbury's, Dollops became a liability when it chose to concentrate on its core business. For HLL, it was a costly exercise of killing a competing brand.

Dollops is a brand that failed not because of any product related reasons. Some of the flavors of Dollops were a hit with the consumers. It failed because of company related factors.

Picture courtsey : Business Line

Brand Update : Amul

Amul has launched India's first Probiotic Wellness Icecreams. Probiotics are live beneficial culture which when administered in adequate amounts confer a beneficial health effect on the host. Probiotics help in digestion, fight allergic reactions and even helps in controlling traveler's diarrhea. It also prevents colon cancer and is said to enhance brain activity. Amul will gain a huge first mover advantage by launching this product now. The Indian Wellness market ( including beauty ) is huge with a market size of around $ 9 billion. Icecreams are considered to be a junk unhealthy food . The wellness range is expected to change the way Indian consumers look at Icecreams. Now consumers can indulge in icecreams without worrying about the health.
Great thinking ....

Icecreams were often a dream for Diabetic patients...but not any more...Along with the Probiotics, Amul is set to shake up the icecream market with the launch of India's first Sugarfree icecreams.The icecreams contain digestible sugar substitutes which enable the diabetic patients to indulge. The company communication excerpts is given below:

"For diabetics, consuming ice-cream had remained a dream. Amul is all set to change that with the launch of India's first specially created SUGAR FREE low fat diabetic delight. In Amul Sugarfree Probiotic diabetic delight Frozen Dessert, Sugar has been replaced with ZERO calorie and low calorie sweeteners. Fructo-oligo saccharides are soluble dietary fibre that improve the mineral absorption and bone health in addition to increasing the disease fighting ability of the body. Digestive enzymes sparingly digest these sweeteners in stomach or small intestines and therefore do not cause fluctuations in blood sugar levels unlike in a diabetic condition where intake of digestible sugar causes fluctuation in the blood sugar level.

In diabetic condition it is advisable to consume less fat, less calorie to maintain proper metabolism. Amul SUGAR FREE probiotic diabetic delight contains 50% less fat and half of the calorie than normal ice cream. Further, it has been supplemented with pro-biotic cultures for health improvement. All these special range of ice creams/frozen desserts would be available in 125 ml, 500 ml and 1.25 litre packs in five flavours, vanilla with chocolate sauce, strawberry, chocolate, shahi anjir and fresh litchi. They would be available in the price range of Rs. 15 (125 ml.) to Rs. 120 (1.25 ltr.) "

India has 37 million diabetic patients and around 400 million overweight. That is a huge market for healthy foods. With the media and doctors in an overdrive to educate Indians on the efficacy of healthy foods, the market is expected to grow multifold. With the launch of healthy icecreams, Amul is all set to ride the healthy foods wave.

Kwality Walls Are You Listening .....

Related brands
Amul
Kwality walls

Kwality Wall's : Pleasure Up

Brand : Kwality Wall's
Company: HLL
Agency: McCann Erickson

Brand Count : 143

Kwality Wall's is one of the major brands in the Indian icecream industry. The brand Kwality icecreams which was one of the first icecream brand of India came in into existance in 1940. In 1956, the brand which was a local brand began to spread its wings. In 1995, Kwality Icecreams came into HLL's fold and is now marketed as Kwality Wall's.

The Indian icecream market is estimated to be around Rs 1500-2000 crore with the organised market hovering around 600 crore. Kwality Wall's had a market share of around 40% of this segment. Although HLL and Amul is claiming leadership in the Indian Icecream market, the fact is that the market is highly fragmented and increasingly commoditised.

Amul entered the icecream market with a low price that changed the entire dynamics of the game. Kwality Wall's could not sustain the price competition and withdrew from the mass market. This has resulted in Amul gaining the market leadership position with around 27 % and Kwality walls reduced itself as a premium player. ( the market share figures are terribly confusing ).

With so many players in the market with little differentiation, the market is facing the issue of commoditisation. Flavour,taste, quality and Branding are the major differentiation opportunities in this industry. Flavour and product varieties were the route taken by major players. But flavours/varieties can be easily replicated by the competitors. Hence the only meaningful differentiation could be the brand.

Kwality Wall's has some of the blockbuster product varieties up in its fold like the Cornetto, Feast, Viennetta. But could not sustain because the same was imitated by the competitors.Cornetto became a generic name but HLL could not capitalise on that popularity.

Amul took the life out of Kwality by positioning itself as " The Real Icecream" since Kwality is mainly made of vegetable oils.

Kwality Wall's since the onslaught of Amul has faced positioning issues. The brand had struck a reasonably good positioning as a " Connector of Hearts" . The brand had the famous tagline " ho Jaye Dil Ka Connection" and some good ad campaigns. But the the brand began to go haywhere.

The positioning changed and so has the quality of the campaigns.There was no need to change the positioning. But someone at the company was bored by this.

The recent tagline of Kwality Wall's is " Pleasure Up" which could be mistook for a tagline for an Aphrodisiac . The ads also could not be viewed with family . When I first saw the campaign i mistook it for a condom Ad.

The marketers at HLL is totally confused about the brand values , the basic STP and all marketing fundas. The owners are too obsessed with the dictum " Sex Sells", or they are too desperate about this brand. While Amul carefully connecting its corporate image with their icecream brand, Kwality Wall's is repelling its existing customers. Kwality Wall's should be positioning itself as family brand with quality and variety as its major strength's. There is also a space for a subbrand in the youth category . The task is to create an excitement in the market with promotions and new product introductions. But Kwality Wall's is wasting its money in positioning itself as a " Sexy " brand.

With the whole icecream segment becoming commoditised, it takes lot of careful strategic brand management to survive. Kwality is facing its worst crisis in its life. It has to find a platform otherwise, it is going to be out of this market.

source:businessline.walls,hll.com