Brand Update : Bru

Bru has recently launched a new television campaign in line with its positioning of " Happiness Begins with Bru".

Watch the commercial here : Bru

This is one of the best commercial I have seen in recent times. Why I liked this TVC is the touching slice of life theme which is derived from careful consumer observation.

The new commercial projects Bru as the " Mood Maker ". The brand has the tagline " A little Bru makes your mood brighter ".

The ad shows the tired homemaker giving the Bru Coffee to her husband ( as usual the relaxed laid back one) and after taking a sip, the hubby was lifted to such a blissful mood that he slowly massages his tired wife's feet.

In my own experience, I think that men usually are less empathetic to homemaker's problems. While I expect everything to be perfectly done by my wife, often I forget the fact that she is also very much tired as I am. And men's love towards their betterhalf is always governed by his moods.

So the sudden empathetic reaction by the husband in the commercial effectively captures the goodness of Bru and it is right on target. It is also a break from the usual stereotypes of homemakers and strongly connects with the new generation women.

Kudos to the marketing team.

Related Brand
Bru

Brand Update : Axe

Axe is a marketing phenomenon. This brand knows how to keep excitement ticking in the market. Last year saw the controversial Axe Dark Temptation making headlines . The brand has started 2009 with yet another launch - Axe 3 deo.

This is a unique innovative product where the brand asks the consumer to use two Axe Deos to gether to make a new fragrance. So Axe 3 comes in a combi-pack of two fragrances and the consumer can make a third one by spraying the two deos together.

Watch the ad here : Axe 3

Smart move indeed. Has anybody thought of combining two deos for a new fragrance ? ..

Axe 3 was launched in other markets in 2007 as a limited edition product.
A typical Axe 3 packs contains two deos marked 1 & 2. These cans should be sprayed together for a new fragrance.
The question is why should a consumer spend double the money for deos ? Why should he use two together and blow away double the money ?

The answer is that the brand does not expect every one to do so...

This is a product launched to keep the excitement going. That is the purpose of limited editions. All those Axe fans will try out this new product and competitors will have tough time matching this brand .

Axe has always been an unconventional brand. These seemingly outrageous innovations are in line with the brand's core positioning. And these launches gives enough reasons for Axe to advertise and that keeps the brand on top of the share of mind.

Related Brand

Axe

End Note : Neither the HUL website or the Axe Effect website carry any information about this new product launch. It is sad that a professional company like HUL did not have the common sense of regularly updating its websites.

Bru : Happiness Begins with Bru

Brand : Bru
Company : Hindustan Unilever
Agency : O & M

Brand Analysis Count : 359

Bru is a power brand from the HUL's stable. A brand which pioneered the instant coffee category in Indian market in 1969 is also an example of many successful marketing practices. According to HUL, Bru is the market leader in coffee segment with a value share of 46.9 %.

Prior to 2004, HUL had many brands in the coffee category. It had Deluxe Green Label and Bru instant as the main brands and small brands like Dilkush, Cafe and Cafe Gold. In 2004, as a part of the power brand strategy, HLL decided to phase out Dilkush and Cafe brands . It then consolidated the coffee brands under the masterbrand Bru.

Bru before becoming the family brand was positioned as a coffee that tasted just like filter coffee. But after the elevation to master brand, Bru took the positioning around happiness.

Bru was synonymous for instant coffee and had an astounding 21% market share in the first year of launch itself. All these years, the brand has been fighting for the numero uno position with Nestle whose iconic Nescafe brand was the market leader. But in 2008, the brand pushed Nescafe to the second position.

Much of the success of Bru can be attributed to following factors

Innovation in new products
Innovation in packaging &
Aggressive campaigns

Nestle lost out because of lethargy. The company failed to consistently invest in its Nescafe brand. I do not seeing any memorable campaigns from Nescafe in recent past. This has cost the brand dearly.

HUL's marketing acumen is vivid in the rise of Bru as the market leader. It has never stopped innovating for this new brand.

Bru was able to give new offerings to customers on a regular basis. One of the recent successful new product was the cappuccino packs. The new flavor gave the brand a new thrust in the market. The new flavors even prompted hardcore tea lovers like me to try out these flavors . The best part was that these cappuccino was available in single serve sachets which prompted consumers to test the flavors.

Another innovation was the cold coffee. Bru launched the cold coffee variants which again captured the attention of the consumers.
These thrusts in new product development and roll out is visible when one visits a super market. The coffee section is full of various flavors and packs of Bru which itself creates a positive vibration for the brand.

Another factor which made Bru successful was the campaigns. The brand is famous for two campaigns. One featuring Amritha Rao was a big hit. The theme revolve around the shy girl wanting to introduce her boyfriend Sagar to her father.
Watch the TVC here : Bru Sagar

Another campaign which was highly popular was the 'little cup' ad. The ad shows the wife announcing the " good news " through a symbolic ' little cup'.
Watch the ad here : bru Little cup

Bru is positioned on the theme of happiness. The brand has the tagline " Happiness begins with Bru ". The positioning and communication has been consistent with the brand's promise of kickstarting one's day with a Bru.

These slice of life ads put Bru in a growth orbit. Consumers started loving the brand for its innovation and campaigns. For the Bru Cappuccino, it had roped in the Bollywood Director Karan Johar to endorse the brand.

Another critical factor that aided Bru's success was the innovation in packaging. The brand made the entry barrier low by launching small affordable SKUs. There are single serve and large packs at different price points making the brand affordable .The brand although is positioned as an aspirational brand is priced affordable thus making it a perfect example of a Masstige brand.

Recently the brand has yet again came out with a customer centric innovation in the form of a flavor lock. Most of the customers worry about losing the flavor of coffee powder once the pack is cut open. The flavor lock is a plastic clip which will lock the flavor from escaping. More than actually locking the flavor, the lock gives a psychological belief that the flavor will not the lost.

This little plastic lock also gives more convenience to the home maker. Typically when buying powders in packs, home makers have to transfer the powder to a container to preserve it for long. This lock effectively eliminates the need for such a container.

Bru is a brand which has reached the commanding position following methodologically all the critical elements for marketing success : customer centric innovation, aggression and new product development

Brand Update : Clinic All Clear

Yesterday when I visited a local shop, I noticed the new Clinic All Clear shampoo sachet. I was quite surprised by the new look of the brand. On close look, I had a feeling that the brand is silently going for a rebranding and repositioning exercise but a very discreet one.

Clinic All Clear brand is the Indian version of 'Clear ' brand which is the global brand from Unilever. By looking at the new packs and logo and the way Clinic All Clear is written on the pack, HUL is slowly rebranding Clinic All Clear as Clear.

As we know Clinic All Clear has couple of line extensions. There is Clinic Plus positioned as a family brand and also a variant for men.

Clinic All Clear is now running a new campaign featuring the brand ambassadors Bipasha and John . You can watch the new commercial at the brand's website : Clinicallclear.com.

The new ad reveals the new positioning of the brand. The brand has moved from ' No Dandruff ' to " Soft and Silky Hair " which is a major change in its positioning.

Does it mean that the brand has discarded its core positioning of being an anti-dandruff shampoo ? The faq in the website say that the brand retains its core positioning of no-dandruff but is adding additional benefits of soft and silky hair . In line with the global positioning, the brand now have Vita-Ace that fortify the hair against hair fall .

I think that Clinic All Clear wants to expand the user base to a larger audience . That may be the reason for diluting the anti-dandruff plank.

HUL is also trying to distance Clinic Plus from Clinic All Clear. Clinic is now a standalone brand with the positioning of a Health shampoo.

I think that over a period of time, Clinic All Clear will be rebranded as Clear Shampoo . Right now the typology is such that "Clear " is made prominent and " All Clear " is in a small font size. It may be a precursor to the rebranding.
HUL has been grappling with the problem of too many line extensions and brands and is finding it difficult to get the right positioning for their brands.

Related Brand
Clinic All Clear

Your views are important. Please feel free to comment on the marketing practices of this brand.

Best Marketing Practice : Customer Ombudsman

Best Marketing Practice #2

HUL has introduced a unique practice in India by launching a Customer Ombudsman. In July the company appointed a retired Justice Mr M S Rane as the customer ombudsman. It is for the first time that an Indian FMCG company has appointed an ombudsman for customer grievances.

Ombudsman are usually officials who are charged with the responsibility of representing the public by investigating and addressing grievances and complaints of the public. ( Wikipedia).

The current move was a part of the Lever Care initiative of the company which was started in 2007. Through Lever Care , the company wanted to provide a single point of contact for addressing consumer complaints and feedback .

The Lever Care works through a system of call centers and designated officials who will handle the complaint management process. The customers are encouraged to contact the Lever Care numbers/email etc in case of a grievance.

According to the company, the complaint pack will be replaced by the company with a new one . Then the complaint will be processed for further action.

According to the press release, those complaints which could not be resolved through Lever Care will be routed to the Ombudsman who in turn will investigate the complaint .The decision of the mediator will be binding on the company and not on the consumer.

I was intrigued by this news. Why should an FMCG company put so much pain in the complaint management process. I was under the impression that FMCG companies will not be facing much complaints compared to consumer durable companies and service firms.

According to a report in Livemint , HUL has around 200 cases in various courts against it ( I was surprised ). Court cases can take away lot of time energy and money from the company. HUL hopes that such an alternative will help both the customers and the company to handle complaints and grievances quickly.
I think its a good proactive move by the company to make things easier for the consumer to address his grievances. I think its a best practice because its usually a nightmarish experience for a customer to get his problem addressed. Ombudsman helps genuine customers to get a speedy unbiased redressal.

Secondly HUL really doesn't need such a mechanism when compared to other businesses.Most of the products are of high quality, less priced and the service element in its products are negligible. Still the fact that the company has invested its time and energy in reaching out to the customers is quite laudable.

Brand Update : Rin

Hindustan Unilver Ltd ( HUL ) is a master marketer. The owner of some of the iconic brands in the Indian FMCG space, I used to look at the marketing practices of this company with a sense of awe and admiration.

And at the same time, this is a company known for getting the brands & consumers into a state of utter confusion. In the name of change, HUL brand mandarins experiment with their brands and some of the strategies can drive Philip Kotler to suicide.

Take the case of Rin. Rin is a power brand in the HUL's brand portfolio. This 500 crore brand is deeply etched in the mind of the Indian consumer with its strong association with whiteness.
Then there is the iconic Surf. The brand has remained in the top slot thanks to sustained product and communication innovation.

Now in the past two years, HUL has been trying to find out how to mess up these two brands in the detergent cake market.
In April 2007 , HUL had initiated a process to migrate Rin Supreme to Surf Excel bar. The brand migration was a high profile one. The ads screamed : Rin Supreme is now Surf Excel.

After a couple of months later, ads of Rin detergent cake began to pop up in TV. Now there is a high profile campaign featuring Bomman Irani for Rin Advanced Detergent cake. So Rin detergent cake is still alive ?

The new ad talks about Sabooth ( proof ) of whiteness. Now Rin Advanced comes with a whiteness chart which will prove to the consumers that Rin offers better whiteness than other cakes.
So what about Surf Excel bar and Rin Supreme ?

Well . I suppose I need to take a lesson on brand portfolio management from HUL .

Ok Lets go back to history of this brand . During early 2000, Rin had two variants Rin Shakthi and Rin Supreme. Shakthi was a low priced detergent cake and Supreme was the premium variant ( Product line extensions ). Some where down the line, HUL dropped Rin Shakthi . Then in 2004, Rin Shakthi was relaunched as Rin Advanced.
Then in 2007 Rin Supreme was migrated to Surf Excel.

For What ? Frankly speaking I am clueless. Is it a brand rationalisation or brand confusion ?

The result of all these is visible in the Economic Times' Brand Equity Survey results for the last 4 years.
Rin was featured among top ten brands in the list during 2004,2005 & 2006. In 2004, the brand was in number 8 , in 2006 the brand was in number 3 and in 2006 the brand was in number 9.

In 2008, Rin was not even in the top 20 list , it had the rank of 21.

As a customer I walked into a super market in 2000 to buy a detergent cake. I see two variants of Rin : Supreme and Shakthi. I take Shakthi and happily walk away.

In 2004 I walk into the store to buy Rin Shakthi and I find that Rin Shakthi is not there but there is Rin Advanced and Rin Supreme. I walk away with Rin Supreme.

In 2006 I walk into the store to buy Rin Supreme , I find that now Rin Supreme is Surf Excel . I walk away with Tide detergent cake.

In 2008 , I still buy Tide.

If your strategy cannot be explained in one minute, then your strategy is not worth considering.

Related Brand
Rin Migration to surf
Rin

Moti Soap : RIP

Brand : Moti

Company : HUL

Brand Analysis Count : 341

Moti was India's premium brand of soaps during the seventies. Now there is no trace of this brand. Moti originally was a brand of Tata Oil Mills Company ( TOMCO). In 1993, TOMCO merged with HLL.

Moti was a special soap which had certain differentiation. The first differentiation point was the Shape. Unlike other soaps which came in cake form, Moti was round soap. Moti is the vernacular term for Pearl . So the soap was also in the shape of pearl.

Another uniqueness was the size of the soap. Moti was a big soap. Often one gets bored of the soap and it never quite finish fast.

Moti came in popular fragrances like Gulab ( Rose) and Sandal.

Moti was promoted as a premium soap . The soap was expensive and during the eighties, the soap was priced around Rs 25.

Tomco also promoted this brand heavily. Most of the campaign had a signature brand imagery the soap surrounded by pearls. Those ads were in most of the magazines during the peak stage of this brand. Pearls formed an important role in the entire brand communication and pearl was an anchor which created an association with the brand in the consumer's mind.

I was searching for an ad of Moti and thanks to Saumyadip's blog, I got a vintage ad of moti.

Moti then moved to HLL following the merger. That marked the end of this brand.
I am not sure why HLL decided to sideline Moti soap. The brand was never promoted and slowly the brand faded into oblivion.
The reason for this brand's death may be because it did not fit into the brand portfolio of HLL. While Hamam ( another Tomco brand ) thrived, Moti was never in the picture.
Then with the Power Brand strategy, brands like Moti never had a chance to survive.

The brand had prospects if HLL had done some serious product development. In the branding perspective Moti had certain assets. The name and the imagery were wonderful assets for a marketer. Moti had both these assets.

The problem was with the product. There was something missing in the soap which ultimately lead to the death of this brand. Another factor was at the segmentation side. Now also the market for a premium soap is abysmally low in India. Now also there is no successful premium brand of soaps in India ( Essenza de wills is trying hard ).

So it was also a tough choice for HLL. The company may have felt that Moti did not have a future as a premium soap. And it may cannibalize some existing brands if the prices are rationalized. Moti may had to be repositioned if it had to survive . But HLL was not prepared to invest in a brand which had a minuscule 2% of the market. So the decision was to slowly kill the brand.

Comfort : Make a Good Clothes Day

Brand : Comfort

Company : HUL

Brand Analysis Count : 333

Comfort is the new launch of HUL in the fabric care market. Although the brand was launched in early 2008, it was recently that the brand began making noise in the media. Comfort is a global brand with its origin in UK in 1969.

Indian fabric care market is huge .The numbers available in the media is confusing . Rediff puts Rs 8800 crore market size to the laundry care industry.
The fabric care market is broadly divided into three categories

Prewash : Stain removers, softners etc

Main Wash : Detergents

Post wash: Whiteners

Obviously the mainwash category is huge and dominates around 60-70% of the total market.

Comfort is initially launched its fabric softener product in India. Although the market is nascent, there is a hidden potential for such fabric care products in the urban market.
On the promotion side, the brand had just playing imported ads from the other markets
Watch one tvc here : Comfort ad

The ads are in the genre of animation /claymation and is totally out of sync with the Indian consumer's tastes. I am not sure why a company like HUL need to cut costs by importing foreign ads which are totally out of place in India.Frankly speaking , the ads does not convey any meaning and I never understood what the characters said . Hence I may not be able to speak on the positioning strategy of this brand.


The category is still emerging. The need for a fabric softener is not currently felt by Indian consumers. Especially the pre-wash treatment of clothes are new to Indian consumer. In the case of expensive clothes, consumers depend on drycleaning and for ordinary daily wear , we have taken for granted that the clothes should withstand the detergents and lasts for a reasonable time.

Hence the task of this brand is to create an awareness about the need for such products. There has been products like Bambi, and Ezee which had the softeners but failed to create a category .

Another hindrance to the category's acceptance will be the time and effort for using these products. In this fast life, do the customers have time to soak the clothes in softeners first and then wash it ? I guess no. In some cases where the clothes are pretty expensive, consumers may take the pain but in normal course, it is unlikely.

It was the reason why Unilever introduced Comfort Pearls in UK. Comfort pearls can be put in the washing machine along with the detergent and it gives the same result. It is a smart way of making the product easy to use for the consumer.

In India, the brand wants to test the market first before going all out. So initially this brand will be a niche product and I think that the category will be restricted to a niche.

But the way HUL has promoted this brand is a deviation from the usual best practices for which HUL is famous for. The company failed to take the local consumer tastes into consideration and just put some campaigns for the sake of it. There has been a trend in HUL to depend on foreign commercials fueled by the success of Axe campaigns. Lux , Rexona deo and Dove are other brands which recently started showing foreign ads. I feel that this is a unhealthy trend which can disconnect the brand from the consumer. Again and again it has been proved that Indian market needs to be addressed differently and HUL is trying to implement the plan of " One message( ad) for entire world ".
Its sad to see this from a company which talked about " Dirt is good ".

Brand Update : Lux

I cannot but watch this brand with a sense of awe. Lux and the brand's sustenance at the top of the product lifecycle.

There is never a dull moment for this brand. Be it the Chocolate Seduction or the Black Provocateur. Now Lux has launched two exotic variants : Lux Strawberry & Cream and Lux Peach & Cream.

The new variants are the fruit based soap which is now the flavor of the season. Lux has always been in the forefront of identifying and creating new trends in soap flavors.
What is interesting about the two new variants is that these are not promoted using sub-brands. As you may recall , most of the new launches in the recent past for Lux has been using sub-brands.

We had Lux Crystal Shine, Lux Provocateur , Chocolate Seduction etc. I had commented on my last post that HUL may have forgotten the Core brand Lux.

My fears are now found addressed as the new variants represent the core brand . My argument is substantiated by the fact that both these variants contains Cream which is the essence of the Original brand Lux.
The new launch also assumes significance in the light of heightened competition from ITC brand Vivel Di Wills. Vivel has been promoted with Film Stars and also comes in new exotic flavors.

Strawberry is going to be a new trend in the personal care market. I think it was started by Parachute Starz which is heavily promoted as having strawberry extracts.

Soap is a product where loyalty of customers lie not in a single brand but a basket of brands. Since the investment for the product is negligible, consumers are not averse to trying out new flavors or brands. Hence the task for any soap brand is to keep engaging the consumer at either the product lever or at the promotional level.
Brands like Santoor has been investing in promotions while the product essentially remained the same. Lux is taking the product route where consumers are engaged with new flavors and variants.
The new Lux variants are promoted exhaustively in women's magazines. What I liked about both these variants is that it is tempting. Both Strawberry and Peach has a tempting effect to it and I am sure that many consumers will try out these variants.

Brand Update : Lifebuoy

Today I was surprised to see a Lifebuoy ad featuring Yuvraj Singh . On a quick search, I found an unconfirmed economic times report on Yuvraj Singh roped in to endorse Lifebuoy.
It is for the first time that Lifebuoy is being endorsed by a cricketer. And ever since the brand has repositioned itself as a family soap, it was not endorsed by any celebrity.
And according to media reports , HUL has resisted using cricketing celebrities for their brands.
However, as a marketer who loves the brand " Lifebuoy " , I am terribly disappointed.

Disappointed because of two reason :
a. The use of celebrity.
b. The choice of celebrity.

Lifebuoy do not need a celebrity. From the earlier days itself , the brand had built itself without relying on any personalities. Even without those beauties and hunks, the brand had given us some path-breaking advertisement campaigns. The brand had that terrific power to stand on its own feet. But then why the use of a celebrity ?

Secondly, the choice. Yuvraj is a terrific cricketer but I have never seen him " performing " in commercials. Secondly he is an absolute mismatch for the current positioning of the brand. Lifebuoy's latest positioning statement " Koi Dar Nahin " is based on the time tested promise of protection from germs. How Yuvi is going to do good with the current positioning is something to wait and watch.

The current campaign is for a contest as a part of the consumer promotion scheme and does not give any indication to a change in positioning. So we may have to wait for the next commercial to see whether Lifebuoy has taken a serious repositioning exercise. But how will Yuvraj add value to a family brand is something that confuses me. Only logic that I see is that Yuvi is a rage among Kids. I have a feeling that the brand has lost its confidence of standing on its own.


Lifebuoy has long been known for its commercials featuring kids . One of the latest commercials which I liked most is that of Lifebuoy Care. The TVC features a girl outsmarting boys in a football game.

Watch the TVC here : Lifebuoy football

Some of the blockbuster campaigns like ' Little Gandhi ' was made without the help of any celebrities. It will never be the same again with a celebrity.
But the temptation is so strong. Yuvi is expected to bring in lot of eyeballs from Kids and HUL hopes that kids will pester parents for Lifebuoy. But that sounds a little cheap for Lifebuoy who boasted " Koi Dar Nahi " ( No need to fear )

I would like to ask this question to Lifebuoy : Dar Gaya kya ? ( are you afraid ? )

Brand Update : Lux

Lux has launched another variant Lux Provocateur. The new variant is the first BLACK bathing soap in the Indian market. Lux Provocateur is being positioned as a soap with bold attitude. No need to say , the color is its main differentiator. The campaign including animated fairyland type TVC is already in air.

HUL has been launching many international variants of Lux in the Indian market. The last one was the Lux Crystal Shine. Lux Provocateur is also an international variant. Like Crystalshine, HUL has made slight modification in its international campaign and put that in the Indian market.
Watch the International campaign here : Lux Provocateur
As you can see from the international campaign, Black Lux is really bold. In India, this boldness is slightly moderated to suit the audiences.
Lux earlier has made lot of excitement in the market with its Chocolate Seduction variant. With Black Lux, the brand is trying to recreate the same excitement. The popularity of Chocolate Seduction has proved that Indian market is mature to accept new experiments with color and fragrance. One has to remember that Black Color does not fit with the concept of cleanliness. However, the Indian consumers targeted by these variants is not bound by such restrictions. More so since Soap is a convenience product and the 'investment' from the customer side is negligible.
Lux Provocateur will see a lot of initial sales because customers will buy it because of novelty. The brand Lux will yet again be back in the consumer mindset and the PLC will show a spike. Whether Black Lux will become a mainstage brand will depend on the product performance.

I think it has been a long time since I saw an ad for the Primary brand Lux . I have a doubt whether there is something like the original Lux soap which was ' Filmi sitaron ka saoundarya sabun '. In the flurry of new variant launches, the Original Lux with milk proteins is lost somewhere. The cumulative brand sale for Lux may be rocking but what about the primary brand ? The logic may be that these variants may help the sale of the original Lux but that logic sounds little too short-term.

I think that HUL has to address the issue of positioning for the Lux brand. We know that this brand has been globally positioned on Celebrity Value. In India, the brand is in a confused state because every other soap brand is also endorsed by stars. Hence the celebrity centered positioning of Lux does not seem to be compelling. Lux has Aishwarya Rai, who is now at the peak of her career, as the brand ambassador and I feel that the brand is not taking advantage of her peak popularity. In marketing practice , one big mistake that one can make is to lose focus on the main brand and run after the variants. I feel that its time for Lux to reinvent itself , look inwards and search for the identity which has been lost among these numerous variants.

Related Brand
Lux

Brand Update : Surf Excel

An SKU is commonly defined as an inventory control count or a unique identifier for each of the products that can be ordered from a supplier ( Wiki). This is a common term used in relation to inventory control and often represented by a numeric. Another definition goes like this ' SKU or Stock-Keeping Unit is actually what is stocked i.e the unique combination of a particular flavor, quality/ price level, packet size , color / model specifications etc and also the identifying brand name ( source - a paper published in South London University by Jaywant, Andrew,Gerald)

But for a marketer, SKU's are something more. It is a tool which is used by marketer to realize some of his objectives. It can be used to
fight competition,
acquire new customers,
provide more choice to the customers
trade pressure
enable sampling etc.

The reason for all these fundas is because of the latest launch from Surf Excel - Sixer Pack. Most often , small packs are used by marketers to make the product affordable to a larger market. We have seen the success of Shampoo sachet and later the rush of the marketers across categories providing smaller packs.
Here Surf Excel is trying to promote the sachet customers to higher volume SKU's.
The logic behind Surf Excel Sixer Packs is simple - Surf Excel now comes with a unique pack of six chota packs (sachets) . Each sachets is for one day's use hence the sixer pack is for a week. The Sixer pack costs only Rs 10.
What I liked most is the way in which the brand communicated this idea to the consumers . Watch the ad here : Sixer Pack
Lowe has once again used the charm of kids in communicating the message.

The question arises as to the purpose behind introducing this new SKU. I think that it is to encourage the current sachet users to buy a convenient sixer pack rather than buying one or two sachets. The price is also psychologically comfortable . Another purpose is to make the brand more affordable to a larger market. The new pack will encourage those who use low priced brands to tryout Surf Excel on a regular basis. Those price conscious consumers may still buy low priced brands but will also buy Surf Excel Packs for their best clothes ( a possibility ! ).

Related Brand
Surf Excel

Pureit : As Safe as Boiled Water

Brand : Pureit
Company : HUL


Brand Analysis Count : 297

Pureit is the first foray of the FMCG major into the consumer durable market. Pureit is the water purifier appliance from HUL. Pureit made its test marketing debut in 2005. The brand was initially launched in Chennai. During the test marketing, the result was pretty encouraging and the brand was launched nationally in 2007.
The domestic water purifier appliances market is estimated to be Rs 450 crore ( HBL may 03/07) and is dominated by Aquaguard from Eureka Forbes. As discussed elsewhere in the blog, this category was not growing very fast because of the high cost of the product. The entry level water purifier was costing anywhere between Rs 5000- Rs10,000 .

Pureit is a battery operated purifier . The company uses the following differentiation points against the main competitor Aquaguard by claiming that the product works without gas/electricity thus the cost per litre of pure water is very less. More over the brand is priced at a tempting Rs 1600 which makes it the lowest priced purifier compared to Aquaguard or Kent.

Pureit is being positioned on the basis of its performance. The brand claims that the water from the purifier is ' as safe as the boiled water ' . By claiming that it purifies water as safe as boiling water, Pureit is trying to achieve Points of Parity with Aquaguard and Kent which also claims the same feature. Along with this POP, the brand tries to differentiate on the following points :
a. no electricity/gas
b. Cost per litre low
c. Price of the product is also low

Pureit works on different cleaning layers to ensure purity. There is a fibre mesh layer which removes visible dirt. Then comes a unique carbon trap that filters harmful pesticides and dirt. Then comes the USP - Germkill processor which kills all the bacteria and virus. Then there is a polisher which gives clear odorless water and a battery life indicator which tells you when to replace the battery. The product has a capacity of 9 liters in the upper chamber and 9 liters in the transparent chamber. According to the product website, the battery lasts for 1500 liters and the replacement battery costs Rs 250.
Pureit is now being promoted through all media. There are ads in local print as well as TV. Being the FMCG major, HLL was able to place the product in most of the supermarkets and key consumer points. The brand uses the tagline " As Safe as Boiled water'. The brand is mainly targeting households (mothers ) which have small kids.

Apart these common above the line promotions, what has struck me was the below the line promotions that HUL has undertaken for Pureit. A visit to my doctor proved it. There was a product displayed prominently in his clinic with all necessary brochures and inquiry forms.The brand is using the influencing power of the medical fraternity to its advantage. For the doctor , it just means that his patient has access to pure water while waiting but for the brand this small gesture adds lot of authenticity. HUL has done pretty good homework on this product. The brand is available in shops and also sold through direct marketing associates.
Although the low price of this product will help it to penetrate many households , there are certain issues also.
Pureit is a consumer durable that requires after sales support. When even specialist consumer durable companies are blamed for offering poor after sales support, can an FMCG company deliver efficient customer service.
Another issue is the replacement battery. Will HUL be able to offer this spare without delay ?
At the consumer side, the problem is with the battery. It is crucial that the consumer replace the battery at the right time and use this product. A delay in the supply of battery can cause non-usage for Pureit at households thus causing bad word of mouth. May be it is because of this fear that HUL in its website tells the consumers to buy an additional spare battery.
The brand has more chance of longterm survival if it is promoted through the direct marketing venture ( Hindustan Lever Network) of HLL .

Pureit is a product that is a boon to Indian consumers. Its a boon because it has helped making a category more affordable. More than that, the quality of potable water in our country is deteriorating day by day creating health hazards especially for kids. By making a product at an affordable cost, HUL has made another positive impact in its consumer's quality of life.

Brand Update : Taj Mahal Tea

Taj Mahal tea has launched a new variant : Dessert Tea. The dessert tea comes in three flavors like French Vanilla, Butterscotch, and Dulce. The new range comes in attractive packaging and is promoted with the brand ambassador Saif Ali Khan.

Dessert teas are new to India ( as far as I know). But it looks strikingly similar to Cappuccino . May be the product is just creamy tea with icecream flavors . What ever it may be , the brand looks tempting.
Taj Mahal Desset tea has the slogan " Pamper Yourself " and the ads are already in various magazines. The brand also has a hip-hop website www.pamperurself.in.
The brand is being positioned as a beverage to indulge in. When you are at office or at home, taking this brand will carry you to another world.
The brand is hoping to replicate the success of Bru Cappuccino. The brand stands out with its unique packaging which gives it a premium look. For tea lovers, it is a break from the usual monotony.
One thing to worry for this new range is the limited success that other innovations had in the tea segment. Lipton Iced tea was not a success despite high decibel advertising. However these new flavors and variants will bring back the excitement in the tea segment. Marketers were worried about this category ( tea) losing its charm among the youth. If successful, dessert teas will open new opportunities for tea marketers .
Related Brand
Taj Mahal Tea

Brand Update : Vim

Vim has become better again. After launching the liquid variant to counter the attack of Pril, Vim has taken the battle to Exo.

Exo which is a brand of Jyothi Lab has been positioning itself as the dish wash bar with antibacterial properties. Exo has been promoting the USP of antibacterial bar using the ingredient Cyclozan. The differentiation was effective and the antibacterial attribute gave Exo sufficient consumer attention.
This year, Vim relaunched itself as Antibacterial Vim. The latest relaunch takes on the differentiation of Exo. In marketing theory , we talk about Competitor Points of parity . Competitor points of parity aims to neutralize the points of differentiation of competitors. The latest relaunch of Vim is a classic example of this concept.
Does Exo has a reason to worry?
I think there are two main reasons for Exo to worry. Firstly its USP is no longer unique. The same attribute is now shared with the competitor .
Secondly Vim has put Exo in a trap. The new Vim uses Neem + Lemon as the antibacterial agent while Exo uses Cyclozan which sounds like a chemical. So here again Vim scores over Exo.
Vim is a classic example of how brands sustain its marketshare through careful marketing strategies.
Related Brand
Vim

Brand Update : Lux

It seems this season is of Brand Updates. This time its for Lux. Lux has recently launched yet another variant : Lux Crystal Shine. The new variant has the shine of crystals and drops of moisturizer in it. The variant is positioned as one that gives luminous sensation or in plain language will make your skin shine.

In order to convince the customer that the soap contains CRYSTALS, Lux has added some " Gilt" into the soap and the soap gets a sparkling look.The new variant also features the new Lux Diva in Ms Priyanka Chopra.
Other than the new look, pack and fragrance, what is interesting about Crystal Shine is its ad campaigns. The ad campaign featuring Priyanka is an Indianised version of Lux Shine campaign from Argentina.
Watch the Original campaign here : Lux Shine
This campaign is popularly known as Lux Neon Girl campaign and this has won many creative accolades. The agency has just edited certain portions and added Priyanka at relevant places ( thanks to editing softwares) and the Indian version is ready.
The same technique was used in the Lux Haute Pink launch too. The question remains as to why a cash rich company like HUL use a campaign famous elsewhere in India instead of coming out with a much more original localized version? Why should a respected advertising giant like JWT ( India) do such Copy - Paste work?

I think that the reason is simple. HUL has been trying to introduce some of the famous global variants of Lux in India. Lux Pink and Crystal Shine is a part of Lux's profile in various countries. HUL is not sure about the success of these variants and may be hesitant to invest heavily in these variants which are Un-Indian. Hence the easy way out is to import the campaigns also. In the case of Crystal Shine advertisement, it was creatively appreciated worldwide hence HUL thought that it will work in India too. The success of AXE brand's international campaigns in India gives the company more reasons to import globally successful ads for the Indian variants.
I personally did not like both Lux Pink and Lux Crystal Shine Ads. Some where the connect was missing. The earlier campaigns involving the film stars were very Indian but these campaigns were totally out of sync ( Personal opinion). It may be that HUL does not want to take too many risks .......The problem is that if this trend continues, Lux will no longer have that " Customer Connect" which can hurt the brand in the long term. Although the packaging of both Pink and Crystal Shine are different, the Indianness is lost which I feel is dangerous.

Another disturbing fact is that Lux is increasingly diluting its primary associations with " Milk Cream " . For decades, Lux is known for its milk cream and the Celebrities. Both new variants do not have "milk cream ". The marketers are playing around with the core strength of Lux which I feel can hurt the brand in the long run.

Related Brand
Lux

Axe : The Axe Effect

Brand : Axe
Company : HUL
Agency: Lowe Lintas

Brand Count : 252

I was delaying writing about this brand for the reason that I doubted whether I will be able to do justice to my favorite brand. An Icon for sure Axe is a success story that is so difficult to emulate. One can only marvel and enjoy.
Axe has got every thing perfect for its success, It got its segments correct, the targeting was exemplary and Positioning : something to drool for. And more over Luck was on its side.

Axe was born in France in the Year 1983. 24 years later, this brand is Unilever's Best selling brand worldwide. It has an iconic status in whichever market it has entered. It is also one of the rare brands which can boast of replicating its entire marketing mix across geographical boundaries. The campaigns that you see in India is what the entire world is watching. For those who propound Glocalisation , AXE is an exception.
Axe deo was launched in India during 1999. The brand launch was very quiet and theoretically the brand was having the strategy of Slow Skimming i.e High Price Low Promotion. Axe at that time was the leading men's deo brand in Europe and was popular in India in the Grey market ( available in duty paid shops) .HLL may have launched this brand inspired by the volume of Axe sold in the Grey market. At that time, the deo market was a nascent one with an estimated market size of Rs 72 crore. HLL had the brands Denim and Rexona and was ruling the market. Axe was priced at a premium above the Denim brand which was positioned as a male deo brand.
Axe initially was launched in the fragrance Java, Alaska and Atlantic. HLL did not bother to fine tune its Promotional mix to Indian market but just imported the promotions .... meaning, the company just ran the ads which was popular in the Europe and other markets. At that time , the product was also imported from Europe. And IT CLICKED.... rest as they say is History...
Axe in 2002 was having a market share of over 35% and soon HLL phased out Denim brand to concentrate on this Star.

Axe is the naughtiest brand in the Indian market. The brand is targeted at male aged 16-25 . Internationally this brand targets male aged 15-25. I personally feel that it targets all 'Young at heart" naughty guys. The brand has its brand values of Cool, Fashionable and Stylish. And world over, the brand sticks to its core values. The biggest strength of this brand is the underlying message or the DNA which is that the brand users are High on Confidence and always for the Axe users, Girls Makes The First Move. I think the biggest competitive advantage of this brand is its complete monopoly over this brand proposition. All its campaigns revolve round this central theme of Seduction where Girl makes the first move.
I think it has lot of subliminal implications. The brand assumes that Men wants( Likes) to be Seduced . That feeling ( of being seduced) gives a big boost of self confidence to a man. Although many brands take this proposition, Axe just made it perfect.

I have seen lot of ads where girls are seen drooling over Hunks in Motorcycle or in Readymades, or even in Innerwears, but in most of the Axe ads, there are no Hunks, only very ordinary or even skinny kind of people getting assaulted by beautiful girls. That makes the brand more approachable. Had Axe used a Hunk, the promotions couldn't have been so effective. The brand managers were so wise that when they used a celebrity like Ben Affleck, They ensured that the brand is made approachable
See the TVC here : My Favorite Axe ad
Having said that, The males seen in Axe commercials are not Losers: the ads are careful to show them as confident ( in one way or other) or a better term will be self assured. That is ultimate execution.
The power of this Big Idea has ensured that Indian consumers lap up the foreign commercials without any hitch. I don't remember any India centric ad for Axe especially in Television. And Indian consumers are not complaining either.

Along with these , the brand also ensured that customers are constantly engaged with new fragrances and campaigns. In 2005, Axe had a high profile launch of its new fragrance CLICK and before that there was Axe Land campaign and followed by Axe-Academy then Axe Voodoo and the latest one Phenomenon. I have tried most of the fragrances and not all of them are good, but I try it because I like the brand. That is the power of brand.
Axe is one of the rare brands that has embraced new media to the maximum extent. The brand has started its Internet based marketing initiative in India with Axe Land which involved a virtual trip to the Axe world. Globally also this brand has lot of online initiatives which are almost always naughty.In UK the Axe is marketed as LYNX.Checkout the cool web initiatives of this brand :
Axe- feather
Axe Effect
Axe Phenomenon
and also a blog called Evan and Gareth

Not only the brand uses TVC's to its advantage, the print ads of Axe won several accolades in various ad events. The creatives run amok with the kind of flexibility that they get from the positioning.Besides Print, the brand also uses outdoors to its maximum impact. Axe is a classic example of 360 degree branding effort. Now Axe has a common message in over 70 countries where Unilever sells this brand. Iconic in a real sense.

One of the reports term the marketing strategy of Axe as " Adventurous Marketing" .That is true because its risky because the brand deals with Girls & Seduction. Not always every one may like the theme or the campaigns. In India especially there are self styled Cultural Policemen/Women who cries foul for anything and everything. It is really surprising that so far, Axe has escaped their AXE. That also shows that the ad agency is also careful about the concepts put across the Indian media.
While in a more liberal markets, Axe tests new levels of " Adventures" , here the brand plays really safe. It also ensures the campaigns run in Indian media is accepted because most often its the entire family who watches the TV.
I know I just have touched the tip of Marketing Iceberg called Axe.

For the axe fans, check out a blog dedicated to Axe at Axeads

Knorr : Searching for the Right Flavor

Brand : Knorr
Company: HUL
Agency : FCB Ulka

Brand Count :251

Knorr is World's largest selling soup brand from the Unilever stable. Born in 1838 in Germany,Knorr derived its name from the founder Carl Heinrich Knorr who developed a preservation process for foods which became the basis for the creation of the product Soup.
In India Knorr was marketed by International Best Foods Ltd which was a subsidiary of BestFoods Inc who owned Knorr brands worldwide. In 2000, Unilever acquired Knorr from BestFoods Inc.

Knorr can be said as a pioneer in the creation of Soup market in India. The brand started the category promotion which has now resulted in this category growing at a rate of over 18% ( According to AC Neilsen).But even after these efforts, Soups are still small in terms of category size.
In a marketing point of view, Knorr is a resilient brand because it sustained many crazy marketing actions from HLL ( now HUL). When HUL acquired this brand, Knorr was a pure Soup brand. But soon after the acquisition, the marketing gurus of Levers were confused as to what to do with this brand. Since the Foods business in India is largely unpredictable, is it wise to have a brand that is dedicated to Soups which is a category alien to Indian palate.
Then came the much hyped power brand strategy and something funny happened with Knorr. HLL decided to integrate its local brand Annapoorna with Knorr to create a new brand Knorr Annapoorna. ( This move makes the concept of GLOCAL, funny). Then came the craziest part, Knorr began to move from Soups to Ketchups to Spices and even Salt. I would call it the ultimate product line extension .The company ensured the failure of Knorr Annapoorna by stretching it that far. The period 2000 - 2005 was a period of crisis for this brand. In 2003 , facing the growing clout of Maggi in the foods segment, HLL tried to counter Maggi with the launch of Knorr break-time snack soup under the subbrand Soupy Snack. That failed miserably.

Knorr Annapoorna brand was a failure because those who liked Annapoorna brand was repelled by Knorr and those who like Knorr was repelled by Annapoorna. In 2005, the two brands went in for a divorce.
2005 saw the relaunch of Knorr with the international pack and retaining some careful targeting. The brand wanted its upmarket status and decided to concentrate more on Soups and all the extensions of spices and salt was terminated.
2006 was good for Knorr brand because the brand manager was able to focus on the category rather than spending his energy on variants that does not make sense. During this period, the brand cameout with campaigns that promoted the category rather than the brand itself. Soup and its benefits were highlighted. This together with the efforts of Maggi Soups ensured a healthy growth for this category.
This year saw HUL playing around with this brand again. Knorr again went for a Brand Extension in the form of Ready To Make curry mix.
Watch the ads here : Make a Meal

The move is again little confusing because the primary category of Soups has not been fully developed. Knorr has been successful in ensuring adequate shelfspace and also has positioned itself interms of variety and taste. The brand's USP is the wide assortment of flavors. Knorr boasts of 14 different flavors and the price is also very reasonable. The Soup brand is running a campaign that shows husband making the soup for the family ( refreshing idea) when his wife is busy engrossed in a movie/serial. The ad conveys the qualities of " Ready to make" , Family warmth and taste.

The rationale behind the extension to Ready to Make products may be to make this brand more familiar to Indian households and also a plan to make Knorr an umbrella brand like Maggi. Worldwide Knorr has moved beyond Soups to become a full fledged Food brand. InIndia I feel that the brand has not matured that much. My personal belief is that Knorr will have a better future if it sticks to what it is famous for ie Soups.The brand could have spent its resources to promote Soup Category more and then rule that category.

What do you think?

Source : businessline,agencyfaqs

Brand update : Clinic All Clear

Clinic All Clear has launched India's first anti-dandruff shampoo for men. The brand is launched in two variant : Active Sport and Hairfall Decrease. According to the press release, HUL has conducted intensive research which revealed that Men's scalp is significantly different than the female scalp and hence require specialized care. Also men's scalp is found to have 33% more dandruff than that of females, reason being more sweat and less hair care. These insights have helped the company to launch a variant addressing this segment.
Although the company states these reasons, the real reason behind this launch is that Men's grooming market is booming. Clinic wants to retain its overall leadership position in the shampoo market and does not want to be lagging in a booming segment. Moreover, the brands like Garnier is already targeting men for their shampoo range.
It is interesting to note that Clinic is smart enough to retain and extend its core positioning of No Dandruff for this variant also. The brand is priced at Rs 130 for 200 ml and Rs 72 for 100 ml and Rs 3 for sachet. The packaging is also eye-catching and stylish. The new launch is expected to make the male grooming market more interesting and is going to see a lot of new launches.
Related Brand
Clinic All Clear

Hindustan Unilever Ltd : Adding Vitality to Life

Brand : Hindustan Unilever ltd
Company: HUL
Agency : Lowe


Brand Count : 243

Its now official. From today onwards, Marketers have to learn to call India's Largest FMCG company by its new Name : Hindustan Unilever Ltd. The company has officially rebranded itself.

According to the press release, the rebranding aims to align this brand along its global positioning of the parent Unilever.

According to the CEO of HUL Mr Douglas Bailey the new logo and name symbolizes the idea of vitality. He says

“The identity symbolises the benefits we bring to our consumers and the communities we work in. Our mission is full of promise for the future, opening up exciting opportunities where we have competitive advantage for developing our business and our new identity will help us confidently position ourselves in every aspect of our business.”

There is more to the new logo than it meets the eye. The logo is a combination of 25 icons that symbolizes the vision and mission of the company, the brands and the concept of vitality. The new corporate brand takes the tagline " Add Vitality to Life".
The twenty five icons form the unique U of the new corporate logo.

Incorporated in 1933 as Lever Brothers India ltd and adorning the name Hindustan Lever ltd in 1956, HLL never was serious about its corporate brand. All these years, this FMCG giant was building individual brands.
It was in 2005- 2006 that HLL seriously began to use its corporate logo in its TVC's. The company felt that a powerful corporate brand can give power to individual brands especially the new brands.
This year, the company made a huge change in its logo and the name.From the reports, I feel that the company is embarking on a serious corporate brand building activity in the years to come. This makes sense because theoretically Corporate brands Legitimizes products and individual brands individualizes it. This was important for those product categories which need to establish trust because of high cost or high customer involvement. Hence you can see consumer durable brands and automobile brands using both Corporate Brands and Individual brands together.

The current rebranding of Corporate brand is not going to make a difference in HUL's position in the market. The reason being that all of the HLL's brand stand independently from the corporate identity. I also doubt whether customers care about the company behind the Surf ?
The new brand is also unique since it is the only market in the world where Unilever has allowed the use of regional name . To show solidarity to Indian market, Unilever is retaining the term Hindustan in the new brand name.