In their new campaign, HUL owned Domex has changed the brand's long-standing focus from germ-killing to fragrance. Prompted by competitor's pitch on foul-smelling bathrooms as a customer's problem area, Domex has decided to add fragrance to its benefits which in a way is moving away from the earlier positioning of germ-killing toilet cleaner. It is not a big deal since brands try to offer a bundle of benefits to the consumer. But what I have found interesting is Domex's way of communicating the new benefit to the consumer.
In the new campaign, the brand features the famous actress Revathy as the protagonist. The brand has a new tagline - Don't Argue, Just Domex.
The brand has done well in reacting fast to the competitor's pitch on good-smelling bathrooms and has quickly achieved points of parity with the competing brands. However, I feel that Domex is a bit overbearing on the consumer in the latest ad. If you look at the brand's advertisement, the brand represented by Revathy is just bulldozing the consumer by saying Don't Argue, Just Domex which has left me in a bad taste. The way the celebrity is cutting off the consumer and forcefully enforcing the brand is also a reflection of the brand's personality whether intended or not. I know I am reading too much into the ad but it is my perception of the brand's arrogance.
Domex has been very aggressive in recent times. The last campaign was a direct attack on Harpic which was later challenged by Harpic and the ads were taken down. My opinion is that a brand's arrogance should be directed towards the competitors and not at consumers. Consumers have the right to argue and not just Domex !!!
