Tuesday, October 25, 2022

Brand Update : Snuggy invents SuSu Meter

 In an interesting move, baby diaper brand Snuggy introduced a feature called Susu meter which is a blue strip that tells mothers that it is time to change their baby's diapers. The feature comes as a result of the customer insight that it is worrisome for mothers to check frequently whether the diaper is wet and needs change. The brand is solving the problem through a yellow strip on the diaper which turns blue indicating the diaper needs change.

Snuggy was the pioneer in the baby diaper market in India. The brand changed hands from the founder R Mohan to Godrej consumer products to Noble Hygiene. The change of brand owners resulted in the brand losing its share in the market from a market pioneer to a laggard. The new brand owner is trying to revive the once-market leader. 

Many brands have used this technique to tell the customer to replace the product. Oral B had used a color fading strip in the toothbrush and Gillette had it in their shaving blades. The concept comes under the broader strategy called  Planned Obsolescence. Planned obsolescence is the strategy where the brand is designed in such a way that it becomes obsolete after a limited time. Many brands like Apple and Intel make their products obsolete by launching new versions even when the older versions are selling well. 

However, the Susu meter is a toned-down version of planned obsolescence and is helpful for mothers. The brand is running a campaign highlighting the feature in the Southern part of India. From being a laggard, Snuggy needs a clutter-breaking feature like this to regain the lost mindshare as well as the market share. The brand has succeeded in breaking the clutter for sure. 

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