Brand Update : Lays

Lay's is on a repositioning mode again. The brand is currently running a new campaign with a new tagline " Be a little Dillogical ".

Dillogical is the new manthra for the brand. The newly coined term represents the logic of the heart ( I think So !). The new campaign with the new tagline how ever does not speak much about the new positioning.

Ever since the brand dropped its famous " No one can eat just one " tagline, Lays has never really caught the consumer's share of mind. None of the campaign with the tagline " Har Program Ka Main Food " really was as effective as the previous campaigns.

In my last post about this brand, I had criticized about the decision to change a famous tagline just for the sake of change . I think the brand never found its soul in the " program ka main food " tagline. This may have created the need for a new tagline.

I don't think that the Dillogical tagline is going to be any better than the last one. Pepsi is obsessed with Hinglish words , the recent one being Youngisthan.

In sheer share of voice and creativity, Bingo has clearly outsmarted Lays. The campaigns of Bingo has always been clutter- breaking and funny. Lays never was able to bring out a classy campaign after its repositioning.

Related Brand
Lays

Brand Update : Cadbury Eclairs

This year Cadbury Dairy Milk Eclairs has comeout with a new campaign and a new positioning. The brand has identified itself with a sweet chocolate time bomb that will explode in your mouth. 

The brand is running an interesting TVC to communicate the postioning. 

Watch the ad here : Cadbury sweet bomb

Cadbury's Dairy Milk Eclairs has always been focused on its chocolate inner and as a consumer  we get a special feeling when the crispy outer covering of the eclairs give way to the soft chocolate liquid inside.  The brand is now trying to capture this feeling through the new campaign. 

The brand is equating this experience akin to the blowing up of a chocolate bomb from inside. The ad captures this concept quite beautifully. 

Although the ad is quite good, there is a striking resemblence with the recent KitKat ad claiming to be more chocolatey. The only difference is that the chocolate explodes outside the head.

Watch the Kitkat ad here : Kitkat exploding

Competition is not only for market share , it is also for the ad copy.

Related brand

Cadbury Dairy Milk Eclairs

Brand Update : Orbit

Orbit has signed the bollywood diva Deepika Padukone as its brand ambassador. The brand is running the new commercial featuring Deepika

watch the ad here : Deepika for Orbit

The brand is retaining the positioning based on the tooth decay prevention property.The brand has the tagline " It really Works ".
I was surprised to see an actress endorsing a chewing gum brand. I think it is the first time an actress becoming a brand ambassador for a product like chewing gum. Chewing gum was earlier associated more with male segment. But this association has become obsolete for the new generation where you see this product being used by both guys and girls.
The positive side of the endorsement is that Deepika may motivate lot of girls to try out this category.
I don't think that Deepika is going to add any value to the brand as such. The ad also does not have anything catchy . The brand hopes that using a celebrity will gain more eyeballs but other than just a curiosity,Deepika may not add much to Orbit.


What Do You Think ?

Related Post
Orbit

Brand Update : Maggi

My favorite brand Maggi is now 25 years old. Born in 1983 , this brand has created a market for itself. Maggi is a brand which showed the power of marketing. This brand made noodles a household product. When many foreign food brands are trying to change Indian consumer's taste, Maggi bought in a silent revolution.

To mark its silver jubilee, Maggi is running a campaign " Me & Meri Maggi". The new campaign is designed to be interactive with the brand inviting from its consumers interesting stories about them and Maggi. For this, the brand have initiated a new website meandmeri.in. Consumers can write in their stories and lucky ones' photos will feature in Maggi Packs.

Maggi became successful because it understood consumers . The brand never wanted to change Indian consumer's habit. It did not had ambitions about changing Indian's breakfast or dinner preferences. What Maggi did was to slowly attach itself to Indian consumer's need without disruption.

Maggi was also closely watching consumer preferences.When consumers wanted healthy food, Maggi launched Atta Noodle variants that was healthy . More importantly this move addressed the concerns of Homemakers. The brand extended itself to multiple segment but without diluting the core brand equity.

Maggi over these years have made lot of mistakes. It made mistakes because the brand was willing to experiment. More importantly the brand learned from those mistakes and corrected itself.
Maggi also invested heavily in brand building. The campaigns for one of Maggi's products were always there in the media which kept the brand fresh in the mind of the consumers. Maggi personifies the basic principles of understanding consumers, innovating and investing in the brand.

Related Brand
Maggi

Nilon's Pickles : Taste that Lingers

Brand : Nilon's Pickles
Company : Nilon's Enterprises Pvt Ltd
Agency : Mudra

Brand Analysis Count : 387

Nilon's Pickles is making waves in the ad world. The brand is a classic example which shows the power of good creative execution.Nilon's pickles is from the company Nilon's Enterprises Pvt Ltd which has been in this business since 1962. The company claims to be the largest manufacturer of pickles and tooty-frooty in India.

Nilon's Pickles caught the attention of advertising world because of its new commercial which is making rounds across channels in India

Watch the TVC here : Nilon's Pickles

The ad created by Mudra takes a leaf out of Kentucky Fried Chicken's Finger Licking Good positioning. ( frankly Mudra has taken the whole Tree rather than a leaf !!!).

The campaign revolves around a young chap's unusually long index finger. The plot reveals that the guy had been an addict of Nilon's pickles from childhood itself and the constant licking of the finger made it unusually long.

The advertising fraternity is on two sides regarding this campaign. One set argues this as a copycat while another set sees no harm in " Adapting " the idea.

Afaqs has an interesting piece on this campaign. Read it here

The ad has a strong resemblance to KFC ads - there is no doubt about that.

But what was interesting to me was the basic strategy behind this campaign. It is highly appreciative for a company like Nilon's to attempt to create a national brand in this category. Not many brands have succeeded in creating a national foothold in this category. Brands like Maggi is trying hard to create one.

According to Afaqs , the pickles market in India is worth around Rs 1500 crore of which organized market is around Rs 400 crore. The market is highly fragmented and is dominated by local players.

The major challenge with creating a national brand for pickles is to manage varied taste preference of consumers across markets. If you take the South Indian market, the taste preference for pickles are entirely different to that of North . Even in South India, the taste preference varies across different states. Even for a mango pickle, taste preferences vary across states.

So it is almost an impossible task for a marketer to have a common product that satisfies all consumers. This is where the local players have an advantage. They can afford to create specific product that cater to the specific consumer group they serve.

Another challenge for marketers is the consumer behavior for this category. Usually consumers are hooked to a particular brand of pickles because of the taste . Once the consumer likes the taste, he continues with a particular brand till he come across a better taste. Hence the challenge for any new marketer for pickles is to make the consumer " try out " the brand first.

Most of the local marketers use samples to hook the consumer. Home makers happily serve the sample packs of pickles that come with magazines and once the family gives a vote, the brand purchase is made.

Retailers also play a significant role in promoting brands. Since this is a low involvement product, consumers will try out new pickles if prompted by retailers and advertisements. Local players pamper the retailers with margins and thus gain more retailer space and push.

Pickles also have the seasonality issue for pickles made of seasonal fruits/vegetables. Hence managing the seasonality and inventory also creates a headache for the marketers. The growing health concerns regarding the oily nature of this category also is a threat to marketers.

It is in this context that Nilon's brand building efforts looks interesting. The brand has rightly took taste as the key positioning platform. And although a copy, Finger Licking sounds a too good proposition to ignore. The brand has taken up the tagline " Juba se dil me uthar jaye " which translates to " taste that will sink from tougue to heart"

Another interesting strategy adopted by Nilon's is the focus on the younger generation for this category. I have seldom seen a traditional product like Pickle using Gen Next as the main character in the ads. I don't think that the new generation will stop using pickles. The habit of using pickles will move through mothers to kids and so on. But trying to make this category " cool " among the new generation is a very good marketing move. The shift also provides a refreshing feeling about the category.

Having a nice catchy advertisement is not a panacea for all marketing problems. Nilon's has been working on distribution strength across various markets. The new campaign will definitely give the brand a fair share of consumer trials. The success will ultimately depend on whether the brand keeps the promise of finger licking taste...

Unibic : You Deserve a Great Day

Brand : Unibic
Company : Unibic India
Agency : G3 ( Sister concern of Grey)


Brand Analysis Count : 376

I used to notice this brand of biscuit when I shop at the supermarket. But I did not buy since I thought it was an imported one. But to my surprise, I found it to be Indian -made when I checked the label. Now I am even more surprised to know that Unibic is one of the reputed biscuit manufacturers in the world.

Unibic is a Australian company established in 1950 known for manufacturing specialty biscuits and cookies. Unibic came to India in 2005. The company now have three brands : Anzac, Bradman and Butter Cookies.

Unibic is targeting the premium segment of the Rs 8000 crore biscuit market in India. The premium segment is only Rs 400 crore but offers a potential for growth in future.

The brand came to India with its two brands : Bradman and Anzac. Both these brands has an interesting story to tell.
Bradman cookies is chocolate chip cookies launched specifically in India. The company got the rigthts to use the name of the Legendary Don Bradman for this cookies. Chocolate Chip Cookies were the favorite cookies of this cricketing legend and Unibic got the rights from the Bradman Foundation.
Bradman Cookies was launched during the Bradman 20/20 cricket match held in 2005. But the brand went in for trouble with the Bradman family disputing the use of the legend's name for cookies.

Anzac is an interesting brand aswell. Infact when I saw this brand in the supermarket, I was not impressed with the brand name. It was a unusual name for a biscuit. But after reading about this brand, I am sure going to buy some.
Anzac stands for Australian & New Zealand Army Corps....
Yes.. .Anzac is a soldier's biscuit. This brand has a historical connection with the Army.
The story is that during the 1914 World War I , a new batallion was formed between Australian and New Zealand Armies which was called Anzac .
Anzac fought a heroic war in the Gallipoli peninsula in Turkey. The war was a costly failure.
The legend is that the wives, mothers and sweethearts of the Anzac soldiers lovingly baked soldier's biscuits which became known as Anzac biscuits.

Unibic launched Anzac biscuits to celebrate the tireless work of these ladies who baked the biscuits so that their loved ones could brave the tough times.

Unibic uses a portion of the proceeds from the sale of Anzac biscuits to help the war widows and those soldiers who lost their limbs during wars.

In India too, Unibic follows the same principle. 3% of the sales of Anzac biscuits are used to help war widows and Jawans who are in need of artifical limbs. ( source : unibic website)

Unibic follows a social marketing principle for all its brands. Globally , the company supports such social initiatives through association with various charitable organizations.

On the promotional side, the brand is not an aggressive promoter compared to its competitors. Infact some of their advertisements landed them into trouble in the past.
When Unibic was launched, it directly pitted itself against the market leader Britannia .
The tagline of Unibic was " Why have a Good Day when you can have a great day ? "

The ad was pitted against Brittannia Goodday which was the premium offering from Britannia.
Britannia challenged the ad in the court and Unibic had to take out the advertisement.

The brand had a couple of tvc also : Watch here
How ever the brand's campaign was not impressive compared to its competitor's high profile campaigns.

The biscuit market in India is a tough nut to crack . The branded segment is dominated by Brittannia and Sunfeast while there is a big unorganized segment dominated by local players. The consumers are also less brand loyal and the margins are also low owing to higher raw material costs.

Unibic does not concentrate on the mass market but is focusing on the niche like Speciality Cookes and Health Biscuits.
As of now, Unibic is very low in terms of share of mind and share of voice. The brand lacks proper positioning and also is keeping a low profile in promoting the product. It has gained lot of shelf space at the retailer end but if the consumer is not familiar with the brand, he is not going to give it a try.

Related brand
Sunfeast

Top Ramen : Its not Noodles, Its Smoodles

Brand : Top Ramen
Company : Indo Nissin
Agency : Dentsu

Brand Analysis Count : 370

Top Ramen is the second largest Noodles brand in India trying hard for the past 18 years to beat Maggi Noodles. Top Ramen is a global brand from Nissin. Launched in 1991, Top Ramen has been trying all possible marketing tool to dethrone Maggi.

As a hardcore Noodles fan, I remember trying out this brands on two occasions. First occasion was when the brand was launched. The brand quickly went into limelight with its famous positioning as Smoodles. I guess that Smoodles means Smooth Noodles . But after the initial trying,I went back to Maggi noodles.

The next occasion was when Maggi changed the taste. That was an occasion where, as a brand loyalist , I dumped Maggi . For a while I bought Top Ramen . Then when Maggi reversed the taste, I switched back....

Top Ramen at that point of time was one of the heavy advertisers in the media. And since the taste was also comparable , many Maggi users may have switched to this brand. But it could not retain the customers like me. One factor is the price. Top Ramen was always perceived as a premium brand compared to the affordable Maggi. ( Its my perception since I don't exactly remember the price difference ). The high price may have prompted many Maggi users to switch back .

Another factor was the promotion. Top Ramen could not sustain the share of mind it generated during the formative years. Maggi was able to bring in lot of noise because it had become an umbrella brand and was advertising for various other products .

Top Ramen had an interesting distribution strategy . For the past 10 years, the brand has been distributed by Marico. It is a case of marketing alliance where Top Ramen was utilizing the distribution strength of Marico. In 2008, the alliance was mutually called-off . Now Nissin is building its own distribution network.

It is puzzling to see that a global brand with lot of support from its parent could not put up a big fight with Maggi .The major issue faced by Top Ramen was the differentiation. Top Ramen could not offer any serious differentiation to Maggi either in terms of the product or brand. Since there was no serious differentiation, Maggi was able to gain back the lost ground because it was the pioneer brand who built the category. Top Ramen also lost out when Maggi repositioned itself in the health platform.

Having said that, Top Ramen had its share of innovations. This brand is credited with innovating a new category of cup-noodles in Indian market. The difference between cup noodles and instant noodles is that cup-noodles need not be cooked, it is ready to eat just after adding hot water into it.
Top Ramen currently holds more than 90 % share in the cup-noodles market. Maggi has recently entered the cup-noodles market with its brand Cuppa- Mania. It is expected that the entry of new players will expand the category.

Unlike instant noodles where the brands are targeting kids, Cup-Noodles is targeting adults. The segment aimed by Top-Ramen is 16-35 .

Top Ramen is also credited with the launch of curry-noodles in India. While ordinary noodles are dry, curry noodles have both gravy. Top Ramen to me is heavily associated with Curry Noodles. and that is one of the reasons why I did not buy the brand ( i hated the curry variant).

So the brand has not been remaining dormant. It has been doing the right things in the market but somehow the brand is not able to manage the perception among the consumers. It is in the promotion front that Top Ramen has failed to make an impact.

When Maggi repositioned itself as a healthy food, Top Ramen should have followed suit since the market was moving towards healthy foods. When Maggi launched its rice noodles, Top Ramen should have followed since it could have added value to the brand.

Except for the first phase of brand promotion, Top Ramen did not have any worthwhile campaign in its 18 years of existence. Hence as a customer, the brand is not giving me enough reasons to change my addiction to Maggi brand. Even it is not giving enough reasons for kids to buy this brand.

Related Brand
Maggi

Update : Marketing Practice reader ' Outspoken ' that in 1999 Shah Rukh Khan endorsed Top Ramen Curry Noodles. But that campaign has long been forgotten.

Brand Update : Dabur Chyawanprash

Dabur Chyawanprash has gone in for a major revamp. The look and feel of the brand has changed and so is the brand ambassador. This November, Dabur has decided to change the look and feel of its leading brand Dabur Chyawanprash.

Dabur hold a commanding 60 % share in the Chyawanprash market. The brand has been using Amitabh Bachchan as its brand ambassador. Infact Big B has been endorsing the brand for more than five years now.

Chyawanprash faces a unique perception issue. The brand is perceived to be a health supplement for elders and kids . The younger generation feels that the brand is not relevant for them. Dabur had earlier addressed this issue in their earlier campaign ' Zaroorat Hai ' using the concept of ' role reversal ' .

Although Big B provided huge equity to the brand, the elderly ambassador further reinforced the perception that the product is for older people.

To break this perception, Dabur has come out with a new campaign featuring the new ambassador MS Dhoni. Dhoni is expected to make the brand attractive to the younger generation. The current success of Dhoni as a cricketer and as a captain gives added advantage to the brand.

Dabur has done more than just a new communication. The brand has also changed the packaging. The new packaging with lot of red color symbolises the activity and alertness. The bottle shape also has been made more modern. Chyawanprash also has a new logo which also reinforce the new targeting.

Dabur also has a new tagline for Chywanprash . The brand has done away with the earlier tagline " Zaroorat Hai ". The new tagline is ' Fit Body , Active Mind '. The brand gives the message that to win in life, one needs to have an active mind and a fit body.

The brand is currently running a new campaign in television featuring Dhoni.
Watch the tvc here : Dhoni

As in the case of any successful celebrity, Dhoni also faces the issue of over exposure . He is now sponsoring many brands from textiles to beverages. In the health drinks category he endorses Boost which is a competitor for Chyawanprash in a broader sense.

When I first saw the commercial, I mistook the ad for Boost. Boost also features Dhoni and Sachin as the brand ambassadors. The settings of both the Boost ad and the Chyawanprash ad are quite similar. Both ads even use the same color red as the main anchor. Only at the end of the ad, I realized that it was for Dabur Chyawanprash.

In message formating , it is better to introduce ( identify) the brand early in the campaign while using celebrities. Because the current trend is that most of the celebrities are over leveraged. Customers will associate the celebrity to some other brand if there is late identification of brand in the advertisments.

Professors Brian Sternthal and Angela Lee in the book " Kellogg on Branding " suggests that late identification strategies are used by brands to create a suspense and hence hold the attention of consumers. However, this is a risky strategy since consumers are free to make their own associations throughout the advertisement duration. Presenting the brand name at the end of the ad may not correct the erroneous association. People do not find it worthwhile to put an effort to correct such an association.

The authors say that late ID is useful for those brands where customers have an unfavorable disposition . Here in this case , there is an unfavorable perception that the brand is for elders and kids . But at the same time , the brand ambassador is endorsing a category competitor. Hence in this case, late identification may have little effect than desired.If Dhoni was not endorsing any other health drinks, this campaign could have produced greater results.


How ever, the brand will gain with the association with Dhoni. According the reports, Dabur also retains Amitabh Bachchan . That makes a formidable combination of endorsers for the brand.

Related Brand
Dabur Chyawanprash

Bru : Happiness Begins with Bru

Brand : Bru
Company : Hindustan Unilever
Agency : O & M

Brand Analysis Count : 359

Bru is a power brand from the HUL's stable. A brand which pioneered the instant coffee category in Indian market in 1969 is also an example of many successful marketing practices. According to HUL, Bru is the market leader in coffee segment with a value share of 46.9 %.

Prior to 2004, HUL had many brands in the coffee category. It had Deluxe Green Label and Bru instant as the main brands and small brands like Dilkush, Cafe and Cafe Gold. In 2004, as a part of the power brand strategy, HLL decided to phase out Dilkush and Cafe brands . It then consolidated the coffee brands under the masterbrand Bru.

Bru before becoming the family brand was positioned as a coffee that tasted just like filter coffee. But after the elevation to master brand, Bru took the positioning around happiness.

Bru was synonymous for instant coffee and had an astounding 21% market share in the first year of launch itself. All these years, the brand has been fighting for the numero uno position with Nestle whose iconic Nescafe brand was the market leader. But in 2008, the brand pushed Nescafe to the second position.

Much of the success of Bru can be attributed to following factors

Innovation in new products
Innovation in packaging &
Aggressive campaigns

Nestle lost out because of lethargy. The company failed to consistently invest in its Nescafe brand. I do not seeing any memorable campaigns from Nescafe in recent past. This has cost the brand dearly.

HUL's marketing acumen is vivid in the rise of Bru as the market leader. It has never stopped innovating for this new brand.

Bru was able to give new offerings to customers on a regular basis. One of the recent successful new product was the cappuccino packs. The new flavor gave the brand a new thrust in the market. The new flavors even prompted hardcore tea lovers like me to try out these flavors . The best part was that these cappuccino was available in single serve sachets which prompted consumers to test the flavors.

Another innovation was the cold coffee. Bru launched the cold coffee variants which again captured the attention of the consumers.
These thrusts in new product development and roll out is visible when one visits a super market. The coffee section is full of various flavors and packs of Bru which itself creates a positive vibration for the brand.

Another factor which made Bru successful was the campaigns. The brand is famous for two campaigns. One featuring Amritha Rao was a big hit. The theme revolve around the shy girl wanting to introduce her boyfriend Sagar to her father.
Watch the TVC here : Bru Sagar

Another campaign which was highly popular was the 'little cup' ad. The ad shows the wife announcing the " good news " through a symbolic ' little cup'.
Watch the ad here : bru Little cup

Bru is positioned on the theme of happiness. The brand has the tagline " Happiness begins with Bru ". The positioning and communication has been consistent with the brand's promise of kickstarting one's day with a Bru.

These slice of life ads put Bru in a growth orbit. Consumers started loving the brand for its innovation and campaigns. For the Bru Cappuccino, it had roped in the Bollywood Director Karan Johar to endorse the brand.

Another critical factor that aided Bru's success was the innovation in packaging. The brand made the entry barrier low by launching small affordable SKUs. There are single serve and large packs at different price points making the brand affordable .The brand although is positioned as an aspirational brand is priced affordable thus making it a perfect example of a Masstige brand.

Recently the brand has yet again came out with a customer centric innovation in the form of a flavor lock. Most of the customers worry about losing the flavor of coffee powder once the pack is cut open. The flavor lock is a plastic clip which will lock the flavor from escaping. More than actually locking the flavor, the lock gives a psychological belief that the flavor will not the lost.

This little plastic lock also gives more convenience to the home maker. Typically when buying powders in packs, home makers have to transfer the powder to a container to preserve it for long. This lock effectively eliminates the need for such a container.

Bru is a brand which has reached the commanding position following methodologically all the critical elements for marketing success : customer centric innovation, aggression and new product development

Bio Fresh : Making Fruits and Vegetables Healthy

Brand : Bio Fresh
Company : Blue Saffire Trading Corporation


Brand Analysis Count : 355

Bio Fresh is a new product that has been launched in Kerala recently . Marketing is about meeting needs profitably and successful marketers are able to identify the needs by closely watching the marketing environment. Bio Fresh is such an initiative by a little known company.

Bio Fresh is an organic cleanser which can be used to clean fruits and vegetables. We all are aware that there is an indiscriminate use of pesticides and harmful chemicals on fruits and vegetables . There are cases where fruits like Apple are waxed inorder to preserve it and make it look fresh.

Although there are many incidence of poisoning reported because of this indiscriminate use of harmful chemicals, nothing has been done by government or authorities to check such contamination. Infact India does not have a regulatory and infrastructural framework to check such contamination on vegetable and fruits.

One one hand, doctors and health practitioners exhort public to eat more fruits and vegetables and on the other hand there are growing concern about the harmful chemicals being present on raw fruits and vegetables.

It is in this context that a product like Bio Fresh gains importance. According to the company website and newspaper reports :

" Bio Fresh is an organic cleanser made of extracts from microbes and citric acid which has the ability to clean fruit and vegetables from pesticide and insecticide residues. It is even able to clean the waxing on fruits . The product does not leave any after tastes or residues"

The pesticide and insecticide residues normally cannot be cleaned effectively using running water. The company claims that Bio Fresh can clean fruits and vegetables from such contamination.

The brand is currently available in select cities in Kerala. Bio Fresh is retailing at Rs 79 for 200 ml bottle.
The company has been running some print and visual campaigns in Kerala.

My first impression about this product is highly positive. It really address a common problem faced by households. But that does not guarantee the success of a product.

Although most of the households are aware of the problem of contamination, Bio Fresh has the tough task of convincing the homemakers that this brand is the savior.

The problem I see is that how will Bio Fresh convince the customer that it cleans these fruits and vegetables from pesticides ? The benefit cannot be visually seen by the consumer. Hence convincing the homemaker is not going to be an easy task . For a brand to be able to convince the customer about its benefits, the benefits must be observable.

Although I have not used the product, I feel that the benefits cannot be observed by the consumer. ( I will use it an update on this soon ). And if it is not observable, will the consumer pay and use this brand continuously believing the claims ?

So how can a marketer be able to convince a customer on some intangible un-observable benefits ? The idea will be to tangibilise and make it observable. The brand can use clinical and laboratory tests to prove its efficacy and use those test results to convince the customer.

Using influencers like doctors and health specialists can go a long way in building trust among the consumers. Brands like Colgate and Johnson and Johnson use doctors ( or models posing as doctors) to build the trust for their products. Bio Fresh also need endorsements from such trust -worthy source inorder to break into homemaker's mind.

If the claims are true Bio Fresh is a product that can give lot of homemakers relief specially in households where there are kids .

Tic Tac : The New Hello

Brand : Tic Tac
Company : Ferrero
Agency : Orchard

Brand Analysis Count : 350

Tic Tac is world's leading mint confectionery. This brand belongs to the Italy based Ferrero Group which owns some iconic confectionery brands like Ferrero Roche and Kinder Joy.

Tic Tac is trying its luck in the Rs 180 crore mint confectionery market in India which is dominated by the likes of Polo , Chlormint and the likes.

Tic Tac is differentiated from the rest of the crowd on the following aspects :

Packaging : Tic Tac comes in a special transparent plastic box with a flip open lid. The compact box acts as a clear differentiator for the brand. The packs are easy to carry and easy for the customer to use.

Form : Tic Tac is also different in terms of the product form. The small mints are called tic tacs are uniquely shaped and looks beautiful.

Flavors : Tic Tac 's main differentiator is the flavors. The brand is available in many flavors including fruit flavors. This helps the customer to break the monotony . Since consumers exhibit variety seeking buying behavior when buying confectionery , the many flavors help the brand immensily .

Ever since the launch last year, the brand has been investing heavily in communication.The initial communication was focusing on the main benefit of freshness . The tagline of the brand was " Natural Mint , Natural Flavors ".

The ads of Tic Tac was well made which showed the rain following a young man. Rain indicating freshness. The focus of the ad was to reinforce the connection of mint and freshness.

Currently the brand has repositioned itself on a new platform. The brand is now running a commercial positioning the brand as a conversation starter. (similar to Timex )
The brand has a new tagline " The new hello ".

Watch the commercial here : the new hello
What I like about the ad ( library ad ) was that the models look very ordinary and that makes the brand more approachable.
Tic Tac also made sure that the brand is available at a reasonable price point. The brand is retailing at Rs 10 which makes it attractive .

Tic Tac in a way has made every marketing mix elements right for the Indian market. The product is good and well differentiated . The brand is at an attractive price point , the product is available at most of the outlets and the company has been investing in brand communication.
The new positioning statement also has the strength to sustain few years .

Suguna Poultry : Younger Tender Better

Brand :Suguna
Company : Suguna Poultry
Agency : R K Swamy BBDO

Brand Analysis Count : 346

Suguna Poultry is one of the major players in the fragmented poultry industry in India. Suguna is a classic case of commodity branding . Suguna Poultry started its operations in 1984. The company is based in Coimbatore in Tamilnadu.

The story of Suguna is interesting to a marketer for two reasons. First is obvious in that Suguna is branding poultry products which is a hardcore commodity business. Second is its unique business model.

India is the third largest egg producer and fifth largest poultry meat producer in the world. Indian poultry market is huge with an estimated market size of Rs 20,000 crore ( Business line) . According to Business Standard ( July 08), the size is estimated to be around Rs 12,000 crore.

The market is highly fragmented and dominated by local players. It is in this context that Suguna 's story becomes relevant.

Suguna came into a difficult market with a difficult idea. Branding chicken ! But through heavy investment in the media, Suguna was able to create a mind space for itself .
In the poultry market , the frozen meat market was around Rs 7500 crore. It was in this market where some amount of branding activity was seen.

The market further expanded with Godrej Agrovet entering the market with their brand Real Good.Suguna was promoting itself on quality and tenderness. I remember seeing lot of ads of Suguna during mid nineties. But in Indian market, consumers prefer live birds to frozen meat because of the easy availability of live birds. Suguna was able to make its brand prominent in this market also.

Suguna has sold live birds and eggs worth Rs 2020 crore in 2007 without owning a single poultry farm. That makes their business model interesting. The company pioneered contract farming in the poultry industry in India. The company source their produce through 12000 contract farmers across different states.

According to reports , Suguna owns the day -old-chickens , feed and feed medicine and the contract farmer is responsible for the day to day management of the farm. The farmer gets the assured income while the company takes care of the risk . In that way Suguna can channel its valuable resources to marketing and distribution.

Then the company entered into another lucrative market of selling branded egg. Each year India produces around 47 billion eggs worth Rs 10,000 crore.The market is growing at a rate of 15 % in an year ( Economic Times ).

Suguna has four egg brands and sells over one million eggs a month. Suguna launched these value added egg which is fortified with vitamins. This is done by feeding the laying hen with specialized nutrient feed.I am a regular customer of Suguna eggs.
The brands are
Suguna Pro
Suguna Active
Suguna Heart
Suguna Shakthi

Infact my wife started buying this brand of eggs for my child since she was impressed by the packaging which made the eggs look more hygienic and healthy. Priced almost 50% more than the usual eggs, Suguna had to show some differentiation in the product to justify the premium.

I closely looked at this simple product ( egg) for differentiation and it was evident. The eggs were clean , more shining and uniform in terms of size and shape. Another differentiation was in the packaging. In branding commodity, a marketer should be able to justify the premium and Suguna was able to do just that.

Suguna also has expensive range of eggs under the variant Suguna Heart which contains less cholesterol and rich in Omega-3 fatty acids.

Buoyed by the success of these businesses, Suguna has entered into front end retail by launching Suguna Daily Fresh retail outlets. Reports also say that the company is launching Ready To Eat Chicken products also.

Suguna is a case which proves that its possible to brand any commodity.

Brand Update : Sugar Free Gold

Sugar Free Gold now running an aggressive marketing campaign. It has roped in two celebrities . Now Sugarfree is endorsed by the Tamil actress Simran in the South and Bipasha Basu in the North.

Watch the TVC here : Sugarfree

The new campaign is interesting because of two factors.

As discussed in my earlier post, Sugarfree has been positioned as an healthy alternative for Sugar. Now the new campaign takes a slight variation in the positioning from health to fitness. While both health and fitness are in the same level , fitness platform is more appealing to a broader set of younger consumers than health.
Health is defensive while fitness is proactive.

Another interesting factor is that the new campaign tends to associate the unique shape of the Sugarfree with body shape. I think its a smart move by the agency to link the shape of the bottle and a perfect body shape.

But there is something for the brand to worry about.
Recently I was talking to a doctor friend of mine and the subject of this brand came into the conversation. He mentioned that these products contain Aspartame which is bad for the health.

Sugarfree has different variants which have different ingredients. Sugar Free Gold have aspartame while Sugar Free Natura have sucralose which is a healthy substitute to sugar than aspartame.

I think that its the price that is not making this product category to expand. Although I am health conscious and a tea lover, I have a perception that Sugar Free will burn a big hole in my pocket. So unless the prices of these products come down, this product will not be accessible to a large mass of potential customers.

Dip Trix : Just for Kids

Brand : Dip Trix
Company : General Mills

Brand Analysis Count : 339

Dip Trix is a unique brand. This iconic US brand debuted in India in 2005.Already the brand has become a hit in the Indian market.

Dip Trix is a snack food targeted at kids aged 4 - 12. The product is a Cookie and Cream snack which consists of fun shaped cookies and Cream.

Trix brand was launched in US in 1959. The brand has an iconic status in US with a range of products like cereals and yogurts. Dip Trix is the Indian avatar of Trix.


Dip Trix is a result of a careful consumer observation . The brand found that the users ( Kids ) wanted to play with food . But parents usually does not permit their kids to play with food.

Thus born this product which allows kids to play with the food with out getting rebuked. Dip Trix satisfied this need in a most simple way. The product comes in a unique tray pack with two compartments. The product comes with fun shaped cookies in one compartment of the pack and there is a cream in the another compartment.
Kids can then eat cookies either by dipping it in the cream, make sandwich , dunk or lick thus making the whole process fun-filled.

In India the brand has been doing pretty well. Going by the rate in which I buy it for my kid, Dip Trix has achieved its share of success.

Even before Dip Trix came to India, HUL has tried its luck on a similar product branded as Bistix. But the brand failed to took off.

There are two main reasons for success of Dip Trix. One is the smart pricing. Unlike other foreign snacks , Dip Trix is priced reasonably at Rs 5 . This is a magical price point which allows the parents to buy it because its perceived to be affordable. The fact that one pack can keep the child occupied for 10 minutes add more value to the product.

Second success factor is the marketing strategy adopted by General Mills. The brand has adopted a 360 degree marketing effort to capture the consumer mindset. It has successfully aligned the brand with films like Krrish . The brand gave away Krrish masks along with the product thus increasing popularity many times. Last year the brand has promoted itself through Spiderman 3 by giving away goodies.

The brand also have a highly interactive site at diptrix.com where kids can log in an play games. According to reports, the brand site has tremendously enhanced the brand's salience among the target group.

The brand also have a mascot. The mascot is the Trix rabbit which is always in the lookout for the creams. The cookies usually comes in the shape of the Trix rabbit.

Selling snacks to kids is a tough job. To catch the attention and loyalty of kids is a marketer's acid test. In a way Dip Trix has achieved that.

From my experience, I have observed that kids are also influenced by the peers. For instance, when I first bought Dip Trix, my child was not impressed. But when she saw one of her friends eating it, she also began to ask for the product. So these sales promotions help the brand to get into those 'little' opinion leaders and thus breaking into the rest of the TG.

Brand Update : Boost

Boost has launched a recent campaign featuring the two poster boys of Indian cricket - Sachin and Dhoni. The new campaign is also a response to Bournvita 's campaign highlighting Confidence.

In the new campaign , the brand takes the position of Winner's drink. The new TVC is quite attractive with some straight talk. The tvc opens with losers using the term " because " to provide excuses for the failed performances.



Sachin in the advertisement exhorts

" Losers have excuses while winners have the winning energy "

While Bournvita harps on confidence, Boost is banking on winning energy.

Roping in Dhoni is a good move as far as Boost is concerned. Although Dhoni is Ultra Cool in the field, there is a underlying confidence and energy which is visible in his batting. While Bournvita has moved away from sports to other performances, Boost has been staying focused on sports as the basic theme .

Related Brand

Boost

Act II : Creating a Category

Brand : Act II

Company : Agrotech Foods ( ConAgra)

Brand Analysis Count : 327

Act II is an interesting brand story. The brand is from the global agro-foods major ConAgra Foods. Act II was launched in India in 1999. Since the launch the brand has succeeded in creating the branded popcorn category in India.

Act II is the world's first and largest selling popcorn brand . The brand came into existence as Act( I) which was a microwave popcorn which had to be stored in a refrigerator. In 1984, Act II was launched which was a revolutionary shelf storage product which did not need refrigeration.

The most common consumption of this product was in movie theaters and outdooors like parks and beaches. Act II when launched also tried to tap these markets. This segment is set to grow with the emergence of numerous multiplexes across the country.

Then the brand launched the instant popcorn variant where the consumers can make the popcorn in their homes. But the problem was that the popcorn could be made only using a microwave oven. Thus the product was restricted to upper class urban households. But later the brand launched Act II which could be prepared using a pressure cooker or even a frying pan. This pressure-cooker friendly popcorn was indigenously developed and paved the way for a new category of snack foods in the Indian households. Through this innovation, the company hopes to penetrate the large middleclass market.

To appeal to the Indian consumers, Act II launched many India-centric tastes for the popcorns. Now the brand is available in four flavors : Classic Salted, Butter pepper, Golden Sizzle & Chilly Surprise. The brand is also testing other Indian flavors .

Besides these product centric developments, the brand is also into aggressive promotion. The brand is now running a campaign to highlight the "ease of preparation" of this product. The campaign is around the theme of ' Even Papa can Cook " which gives the message that Act II can be made in just three minutes.

Recently Act II also relaunched the Microwave Oven Popcorns since the company felt that microwave ovens have penetrated many urban middleclass households.

Typically like any new category , Act II is also facing the challenge of popularising the Popcorns as a regular snack. The brand has its tasks cut out since Popcorns are popular but the challenge is to make it a regular snack like potato chips. The brand must increase the usage occasion of Popcorns which is now restricted to outdoors. The current campaign of ' ease of preparation' is relevant but the brand should also have other campaigns aimed at increasing the consumption.

The current state of brand has striking similarity with Maggi Noodles . When Maggi was first launched it also harped on the ease of preparation but later had to change tacts. Act II should be spending money focusing on two factors :

a. Promoting Popcorns as a regular snack. This is more challenging since the brand will be competing with the likes of Lays, Bingo etc. The brand could seek the help of a celebrity to popularize this category. The brand also faces the challenge from private labels and the unorganized sector.

b.For this the brand has to find a compelling reason for consumers to buy Act II . It can highlight the taste, nutrition etc . According to a website popcorn .org , Popcorns are one of healthiest snacks available. If its correct, then the healthy snacks positioning will be the most effective for this brand. The brand could emulate the strategy of Bingo and launch many new flavors which can increase the trial of this product.

In 2007 , Act II was a Rs 30 crore brand. The brand has also extended itself into other categories of snack foods like Corn Chips etc.

Nutralite : Better than Butter

Brand : Nutralite
Company : Zydus Cadilla
Agency : Mudra
Brand Analysis Count : 325

Zydus Cadilla is a bold marketer. First it fought with the sugar by launching the sugar alternative - Sugarfree Natura and now its fighting with butter by relaunching the brand Nutralite.

Nutralite is table margarine. World over margarine are used as a substitute for butter. Margarines are fat derived from either animal products or vegetable oils. The veggie margarines are used as a healthy alternative for butter.

Nutralite was acquired by Zydus in 2006. The brand was then relaunched with a controversial positioning " Better than Butter ". The slogan prompted Amul to take the issue to ASCI which directed Zydus to substantiate the claims in their future campaigns.

The organized branded butter market in India is estimated to be around Rs800 crore ( source : Moneycontrol). The market is dominated by Amul.

Nutralite brand achieves relevance owing to the changing lifestyles of urban Indian consumer. The affluent laid back lifestyle has created lot of lifestyle diseases and prompted the urban Indian consumer to be health conscious. The increasing incidence of heart problems and diabetes has paved the way for the emergence of health foods. Zydus is trying to cash in on this health wave.

Nutralite is positioned directly as a healthy alternative to butter. Like the SugarFree Natura,

Nutralite also wants the health conscious consumer to choose it to the ordinary butter. The logic behind the positioning is that Nutrilite has less cholesterol and does not contain hydrogenated fats compared to butter. It also has PUFA ( poly unsaturated fatty acid ) and MUFA (monounsaturated fatty acids ) which are known cholesterol fighters.

The brand was relaunched with television commercial showing the husband indulging in Aalu Paratha without being worried about health.

Watch the T VC here : Nutralite First ad

The controversy over the slogan - better than butter has prompted the brand to slightly alter the positioning to :Healthier than Butter.

The brand is now running a high decibel campaign featuring Sathish Shah. The message of the ad is to encourage the consumers to indulge in food without worrying about health. The brand is targeting the ladies in the households who are worried about their husband's health.

Watch the Tvc here : No Excuses

Nutralite aims to corner 8-10% of the butter market. The direct attack on butter will definitely catch the attention of the consumer. But whether this attention will be translated to sales is something to watch for. Convincing the consumer to opt for Nutralite instead of butter is not an easy task. Firstly the brand has to convince the customer that the good old Amul Butter is unhealthy. Second it has to achieve parity ( Points of parity) with butter. Then it has to convince the customer that Nutralite is indeed healthy. Hence the brand has no other alternative but to directly attack butter.

Margarines are not popular in India and the category is non-existent. The high profile launch of Nutralite may also see an emergence of margarines as a new product category.

Marketing Q&A : Ready to Eat Market

A Marketing Practice reader asks the following question

Is the Ready-to Eat( RTE) category going to be affected by inflation/price rise ? Why is that RTE brands are not targeting the bachelors ?

According to ITC press release on March 2008, Indian RTE market is worth around Rs 80-100 crore. The market is somewhat in a stagnant state and the growth is minimal.

The general price rise that we see today will have an impact on most of the food product segments. The Indian middleclass segment spends heavily on food products. Hence when there is a price rise, there is a chance that the consumers will tighten the purse-strings .
In the case of RTE category, the segment is not price sensitive. As you are aware of , RTE products are highly priced and is often targeting the upper middle and higher segments of the society. Hence a general price rise may not have an impact on this segment.

Unlike the western market, RTE brands have not been able to break into Indian consumers kitchen in a big way. It is more of a cultural issue aggravated by the price factor. Even though many Indian households are ripe for such a category, the brands have not been able to make an impact. Many middleclass have now women working which makes this category relevant. But there is a cultural preference for freshly cooked food.

The price and taste is also a dampener. The value proposition of RTE products are not attractive for an average Indian consumer. In my experience, the packs does not have enough contents to justify the price. This has prevented many repeat purchases. Again , the same taste of the food also inhibits customers to checkout the products often. For non-vegetarian dishes, consumers are doubtful whether the food will remain unspoilt for such a long period. Hence there is a inhibition of buying these foods regularly.

Regarding the bachelor segment, RTE cannot target this segment because of two reasons :
For the bachelor segment, I doubt whether the size is big enough to be considered as a target segment.
Second, this segment mostly prefers fast food joints and restaurants and RTE brands maynot be able to bring in a new habit of cooking oneself among these consumers.

Brand Update : Poppins

Poppins has launched a new campaign with a catchy slang " Doon Kya " . The new ad is aimed to create a viral ,anchoring the slang.

Poppins always had a irregular promotional strategy with short bursts of promotional investment. The latest being the campaign " Goli Rainbow Wali". According to agencyfaqs, the brands feel that it is alienated from the intended target market i.e 8-10 yr old.

In the new campaign , the brand give the message that Poppins has so many flavors that you will give it to everyone.

These days marketers are using catchy slogans to sustain the interest in the brand. Its not a new phenomenon and we know the catchy slogans of Pepsi , Coke ,Frooti etc but the difference here is that now marketers depend on local slang to catch the audience's attention.

The advantage of using a popular local slang ( usage) is that if successful, the slang can sustain the brand for a long time. The disadvantage is that in a country like India where we have different languages, local slangs cannot have a national appeal. For example in the Poppins' case, the usage " Doon Kya " is alien to South Indians and you maynot be able to find an appropriate local slang to substitute the original one.

The fact is that most of the time advertising agencies are not sensitive to the language diversity of our country . In my experience , I have seen many ads created by reputed advertising agencies being messed up by unprofessional dubbing. Even agencies does not bother to approach native dubbing artists for the ad. In most of the ads dubbed in my language - malayalam, the dubbing is done usually by a Tamilian and usually it sounds horrible.

For the Poppins ' Doon kya' also the kids in South Indian states may not be impressed with the idea. On the other hand, there is also a chance that these things catch up with the non-Hindi speaking customers but the odds are less.

Watch the Poppins ad here : Doon Kya


Related Brand
Poppins

Brand Update : Horlicks

This year Horlicks has launched another variant : Women's Horlicks. The brand is being positioned as a health drink for women. Horlicks claim to have formulated this variant conforming to WHO recommendations.

The rationale behind this variant is the understanding that the life of a women is hectic with the responsibilities of both households and career to manage . Most often these heavy responsibilities take a toll on her health.

According to press reports, this new Horlicks variant contains micronutrients recommended by WHO for women aged 19-50. The brand is a health supplement and supplements all the daily dietary requirements of a women just by having 2 serves ( 60gms ) of Women's Horlicks every day.

The brand comes in attractive package which is modern and eye-catching. Women's Horlicks comes in two flavors : Chocolate and Caramel.
Women's Horlicks claims to have HEMOCAL nutrients which is a combination of vital vitamins for healthy bones and blood. The company has done and ingredient branding by registering the ingredient brand HEMOCAL as a trademark.

Although targeted at the urban women, the launch of this variant throws up certain facts which are conveniently forgotten by the male community .The national family survey of 2006 reveals that one out of two women are anemic and 39 % of Indian women suffering from mild anemia. This together with modern work-life pressure is taking a toll on Indian women's health. I got these information from the website : Indianwomenshealth.com which is the website sponsored by the brand. It is heartening to see that this brand has taken up women's health as a platform or base for this variant. The website is being developed as an informative site for the brand's users and contains information about women health and fitness.
Besides these initiatives Horlicks has undertaken an outreach program aimed at Doctors and Nutritionists who are influencer in the purchase of this product.
In Horlicks' Product rage, Women's Horlicks co-exists with Mother's Horlicks which is a specialized nutritional supplement for young mothers.
Women's Horlicks is being promoted using print media initially and according to reports, TVC will soon follow with actress Konkona Sen as the brand ambassador.

Now Horlicks' range has

Horlicks : Ordinary Horlicks for Kids
Junior Horlicks : For young ones
Horlicks Lite : For health conscious adults
Mothers Horlicks
Women's Horlicks.
Horlicks Biscuits
The brand so far has been able to position these variants in their respective segments without diluting the core brand equity. The choice of the media and the message has been made very cautiously that each of these brands were perceived to be individual brands with individual personality. Here in the case of Women's Horlicks, the brand has used different colors and packing to make this variant independent of other Horlicks variants. This was earlier done effectively in Junior Horlicks and Mother's Horlicks.