Brand Update : Colgate Slimsoft Charcoal toothbrush will make you say WhattheBlack !

A black bristled toothbrush for your white teeth !!

Colgate has done something unusual in the Indian market- a black colored toothbrush branded as Slimsoft Charcoal. The brand which is available in other parts of the world is now launched in India with much fanfare.

What is unusual and interesting about the new product is the color of the toothbrush itself. Black color is something that will be in the last option when one chose a color for the toothbrush bristles. However Colgate chose to play contrarian and launched it in the market.

The brand claims to have charcoal infused bristles which will remove bacteria and plaque better than ordinary bristles. Now only Colgate knows what is meant by charcoal " infused" bristles. 

Whatever it might be, the launch is pretty interesting. Conventional wisdom says that black color may repel a customer from buying a toothbrush for cleaning your teeth. Just like whether one would choose a black color liquid floor cleaner !

But marketing is all about defying conventional wisdom.

The black color is definitely intriguing for a consumer and this will prompt him to try the brand. But he may have fight the natural urge not to chose black color . Novelty, the backing of the Colgate brand and the relatively low risk would be the factors that will aid the new product to induce trials. 

To hardsell the new launch, Colgate has initiated a social media campaign with the hashtag : # Whattheblack. The initiative where the brand reached out to key influencers like bloggers with a mystery black gift with only the indication of whattheblack site. The intrigued influencers spread the message on their platforms and according to the reports, this went viral ( source) 

What the new product will definitely do is the bring back some kind of energy back to the toothbrush market. 

Marketing Funda : Brand Refresh

This post is inspired by  my learned Twitter friend @vijaysankaran when he queried about my opinion about the brand refresh by Raymond. I was more familiar with Re-branding and not refresh which lead to more learning about this term. 

Brand refresh is a term that signifies slight modification of the brand ( or brand elements). Radical modification or change of brand elements implies re-branding. 

Refreshing of brand usually happens under following conditions 

• The brand is perceived to be old.
• Brand is trying to appeal to a new segment , for example younger crowd.
• When there is a change in the brand positioning.
• When there is a shift in the characteristics of the TG.
• When the brand elements need modernization . 
• When the brand launches products in other categories ( Brand Extensions)
• When you feel consumers are bored with the brand.
• When nothing else can be refreshed !

Brand often do these refreshing by slightly tweaking the logo/color/tagline /positioning etc but as per the theory , radical changes in the brand elements are entitled to be called as Re-branding. Hence there is only a thin difference between re-branding and refreshing.

As the term implies, refreshing brand make sense especially when one cannot make any radical changes in the product. For example, for products like softdrinks, the product attributes remains the same and only thing that can be changed are the brand related attributes like taglines , slogans etc. 

Brand refresh can be done by 

• New campaigns 
• Changing taglines and slogans ( or introducing a tagline )
• Introducing or changing imagery
• Changing the protagonists in the campaigns
• Introducing brand extensions
• Introduce a brand element which was not there before .
• Re-positioning 
• Re-targeting 

My take on this term is that what ever activities that marketer undertake to make brand fresh without radically affecting the brand elements can be termed as brand refresh. One article rightly compared  Brand Refresh to a Makeover. ( source ).

Brand Update : Raymond formally enters into ready-to-wear segment

Although the reports of Raymond entering into the readymade segment was there since 2007, I feel the brand has only now fully launched itself into this category. The " Complete Man" now has become readymade !

The Indian men's wear market is around Rs 97000 crore and the formal menswear market is estimated to be around Rs 15000 crore ( Source TOI) . Raymond has brands like Park Avenue, Parx, Color Plus and Notting Hill in the segment.

The addition of Raymond will further strengthen the company's portfolio but at the same time would cannibalize the other brands like Park Avenue. Having said that the move has to be seen in the larger picture where the trend is moving towards the ready-to-wear segment.

Raymond is now running the campaign for its ready-wear push. The brand retains the tagline " The Complete Man".

Watch the ad here : Raymond Readymade
The ad is well crafted - simple and elegant.
As long as the brand moves with in the positioning of " The Complete Man ",  the readymade push would be well accepted by the consumers. But Raymond has to create a separate space for its brands with distinct identity to avoid cannibalization.  I think it will be interesting to see how Raymond will be affecting Park Avenue .

Marketing Funda : The cost of Hype

October 6 ,2014 could have been a historical day for Flipkart but in reality, that day proved to be more of a PR nightmare than a marketing success. It may be true that on that day, the company would have emptied its inventory of many products but at the cost of a lot of goodwill .

The huge hype created by Flipkart and the subsequent backlash forces us to refresh some basics in managing expectations. 

One of the classic theories related to expectation and subsequent satisfaction is Expectation-Confirmation Theory ( ECT) . The theory is no rocket science . It simply states that during the pre-purchase stage, the consumer forms expectations either by the conscious act of the marketer or through other means. After the purchase or service encounter, the consumer's satisfaction is decided on the perceived performance of whether the original expectations are confirmed.

Because of the equity established by Flipkart, the consumers expected that on that day 

• They would get a fair bargain .
• The site would work perfectly.
• Orders would be fulfilled.
• Deal would be fair.

Getting a big bargain is a game. Consumers know that and wouldn't mind if the deal is taken by someone else - its a competition. That's why for many consumers, getting discounts is an ego-satisfying process. But when there are news about price tampering and deliberate price increases     preempting the sale, the issue of fairness becomes dominant. It's here that Flipkart got the stick. Consumers were furious not because they didn't get the deal, they felt cheated because of the fairness- factor. 

Here Flipkart simply took the billion day offer to stratospheric levels that even to the best of the intentions, it cannot be matched. Then in reality the entire sale became a nightmare. 

The lessons learned has to be that marketers need to set realistic expectations ( common sense !). But some times common sense need to be emphasized. 

Brand Update : Wagon R Teaches How to Manage Product Lifecycle

The festive season of 2014 saw the launch of  limited edition Wagon R Krest. Wagon R which was launched in 1999 is still the 4th largest selling car brand in India. The product is a classic example of how consistent performance + value-for-money positioning will achieve long-lasting success in Indian market. 

Wagon R has become a success because it is one of  the most practical car in the Indian roads. Be it space, comfort or reliability, Wagon R has delivered consistently over the last 15 years.

On the product front, Maruti has been very smart in ensuring that the product and the brand is kept relevant to fit the changing consumer needs.

The brand went for relaunches and modifications in 2003, 2006 and 2010. 

In 2013, Wagon R launched another variant- StingRay with a new positioning to attract the young consumers. 

This year, the company is keeping the PLC rejuvenated by launching a limited edition product branded as Wagon R Krest. The new variant has new front grille, audio system, reverse parking sensors, new seats and some sticker jobs. The new limited edition is priced at a premium of Rs 22000 over the original Wagon R. 

From 1999 to present, the brand has sold around 1.3 million units and counting.  In the branding front, the company had tried to maintain the brand's visibility . Earlier it used the actor Madhavan as the celebrity endorser effectively. More than the brand's campaign, it is the practicality of the product that has made it a best-seller.
Maruti has plans for a diesel version and an AMT version for this brand. This brand will be here for a long time for sure.

Schmitten Chocolate : Love to Love it

Brand : Schmitten
Company : Rajhans Group


Brand Analysis Count : # 550

The Rs 4500 chocolate market has a new player- Schmitten. Schmitten is a Swiss chocolate made in India ! or to be fair, this chocolate is positioned as a Swiss chocolate. The new brand comes from Rajhans group which is a Rs 3500 crore real-estate developer. 

The new brand- Schmitten is positioned as a premium brand competing with the like of Cadbury Silk and Temptation. Schmitten is the mother brand which is being launched as a moulded chocolate like Dairy Milk. Schmitten also has another product - Hoppits which is a bar-chocolate like 5 Star.

According to newsreports, the chocolate although made in India is made with machine imported from Switzerland, Denmark and Germany and uses Ghanian coco beans and Swiss recipe.

Priced at Rs 80 for 70 mg pack, the brand resides at the premium end of the chocolate market.It is priced competitively for a luxury brand.

Schmitten is launched with the endorsement from Priyanka Chopra. The launch campaign is styled as a musical and the brand has the tagline " Love to Love It ".

Watch the ad here : Schmitten 

The basic premise of the brand's launch message is that its a crime to ask for a bite of Schmitten. The brand had a launch teaser campaign where various punishment for taking a bite of  Schmitten is shown.

Watch : Teaser Schmitten

The musical ad has some kind of a novelty in it but doubt whether the packaging and the ad has succeeded in creating the premium image for the brand. The ad purely talks about the story and doesn't convey any message regarding the USP of the brand.

My take on the launch campaign was that it could have been much better and the premium factor is missing in the ad.

Further the tagline " Love to Love it " is a confusing tagline. What does it actually mean !!

Having said that, since chocolate is an impulse purchase, Schmitten , with its celebrity endorsements would get consumer trials and eventually it is the product performance that is going to be the key. 

Brand Update : Xcent ropes in Shah Rukh Khan

Xcent launched by Hyundai in the sub-meter category has been well received by the customer. According to newsreport, the brand has sold around 35000 units since its launch. To boost the existing success,the brand now has decided to leverage its prized asset- the brand ambassador- Shah Rukh Khan.  

SRK has been the brand ambassador of Hyundai for the last 16 years. According to NDTV, this 16 years association is a record for any brand-celebrity in India. From the launch of Santro to the i10, SRK has been the integral part of the brand campaign for Hyundai. 

But more than the brand promotion, it is the performance of the products that create success in the Indian auto market.

SRK in the new campaign for Xcent amplifies the brand's promise of " more value for money ". 

Watch the ad here : SRK Xcent

In the new campaign, the brand had added an additional claim of " The real family sedan ". The well made ad pitches the brand against the tough competition from the likes of Honda Amaze, Tata Zest, Maruti Dzire etc. 

Zorrik 88 : Why this great product is not promoted?

Brand : Zorrik 88

Company : Pidilite

Brand analysis count : #549

There are some very useful products in the market which has great usefulness  and potential but seldom promoted by the brand owners. Zorrik 88 is one such product from Pidilite. I have neither heard of this brand before nor remember seeing any ad. I came across this brand when suggested by a hardware store.

I faced a nagging problem of a rusty and squeaky garage gate. Come rainy season,the gate become rusty and the wheels stuck. Putting lubricating oils seldom gave relief.Then one hardware store suggested Zorrik 88. The pack of the brand says it is a quick maintenance spray that cleans,protects lubricates and displaces moisture. Costing ₹60  for a 32 g bottle I thought of giving a try. A couple of spray into the wheels of the gate and bingo the gates began to roll smoothly without any noise.

A nagging problem solved in a minute.

Zorrik 88 was launched in 2006 and is positioned as a quick maintenance spray.  

I was left wondering why this brand was not promoted because rustiness and squeaky hinges and doors are a common problem in many households. This works better than the messy lubricating oil and has more convenience and ease of use than the oil. The problem with these type of products is that consumers search for these products only when the problem surfaces. There is little chance of consumers stock these product anticipating these issues. However in my opinion,this is a really useful product worth promoting. 

Brand Update : Axe finally respond to competition through Axe Signature

So finally a response from HUL to competition. After being relegated to No.3 in the deo market by Fogg and Wildstone, Axe finally launched its answer to the competition- Axe Signature Collection Deo.

It was surprising that HUL which is supposedly the best marketing machine in India took so long to respond to competition. Its almost a replay of the Nirma- Surf episode where the market leader was slow in responding to local competition eventually to find itself dethroned as  the market leader. HUL (in my opinion ) was very slow in reacting to Fogg's entry into the market with the No-Gas proposition. The result is that Axe has been beaten down to number 3 in the market.

Now HUL has responded with a variant branded as Signature Collection. The basic USP is the variant is 3X times more perfume. The brand has the tagline " Don't Fade Away" 

Axe Signature is running its campaign across the channels. The television commercial retains the seduction proposition but is now subtle with that message. The message the new variant is pushing is the long-lasting fragrance. 

Watch the ad here : Axe Signature

The " Don't Fade Away " proposition is smart because that idea is different from the current market leader Fogg's no-gas USP. So Axe is now telling the consumers that it is better than others because other fragrances fade away. The packing resembles Fogg Black Collection cannot be wished away as a coincidence.

Although the message is nothing new, Axe has executed the campaign nicely.

Priced at Rs 225, Axe has priced this variant lower than the competition. 

The entry of Axe into the no-gas segment has market as shift in the market dynamics. The no-gas segment is now growing at 30% and is already worth around Rs 250-300 crore in the Rs 2500 crore deo market. This segment which is now named as body-perfume segment is where all the action is. 

The launch of Signature is expected to arrest the growth of Fogg and Wildstone. Since this is a launch from Axe, old loyalists are bound to try it. Rest is all dependent on the delivery of the promise. 

Positioning Sharing : Axe Signature's long lasting fragrance proposition is not new, the brand Set Wet deo already has the same positioning ( Watch the ad). 

Long-lasting is a widely used positioning. Across various categories brands has been using this positioning and the novelty and believe-ability of this positioning has come down drastically. Pepsodent ( dishum-dishum) , Amaron ( lasts long really long) Colgate Total are some of the brands that share the same positioning. 

RIP Accent ( 1999-2013) Reborn Xcent (2014)

Brand : Xcent
Company : Hyundai
Brand Analysis  : # 548

While there are many conflicting views about re-birth in the human world, the brand-world is full of brands dying and getting re-born in another avatar. One such case is Hyundai Accent. The once best selling sedan from Hyundai died in 2013 when sagging sales prompted the company to pull the plug on one of the most successful automobile brands in India. 

In 2014, Hyundai launched its first sub 4 meter sedan Xcent. The similarity in the brand name cannot be wished away as a mere coincidence. The company wants to continue Accent's legacy and equity into the new born brand.

Compact sedans has been a rage in the Indian market which is primarily fueled by the low tax applicable to sub 4 meter cars.The segment is led by Maruti Dzire. While manufacturers take advantage of the tax factor by putting a boot to the existing sedans, consumers find the proposition of value. Indian consumers have a thing for sedans because it raises the status. So even if the boot looks ugly, consumers are happy buying an ugly sedan than a beautiful  hatchback. 

Xcent is positioned as an affordable family car. The brand uses the tagline " Multiplies your life"  to convey its value for money proposition. 

watch the tvc here : Xcent 

With the price starting at Rs 4.66 lakh, the brand has got the customer attention. According to reports, the company is finding it difficult to handle the demand from the market. 

Regarding the branding, Hyundai may have wanted to carry over the equity of Accent to Xcent. Accent as a brand has strong association with a full fledged sedan. So using that brand to launch a compact sedan  has some risk. Also Accent as a brand is perceived to be an old one. Xcent is a new product in a new platform ( Grand i10) with the fluidic design philosophy. So Xcent was the smart move by Hyundai to get the best of both the brands. 

Smart indeed.

Brand funda : Elasticity of Brand

Article Review : What Makes Brands Elastic? The Influence of Brand Concept and Styles of Thinking on Brand Extension Evaluation Journal of Marketing Vol. 74 (May 2010), 80–92 ( Link)

 In this very deeply research article the authors examine why some brands are more elastic than others. Here the authors describe elasticity as the ability of the brand to extend to other categories

• Research suggest that brand extension success depend very much on the extension fit.That is whether the extensions fit the perception of consumers about the parent brand.
• The more elastic the brand is when the brand is able to extend itself to distant categories.
• Early research suggest that the brand's elasticity is dependent on the parent brand's characteristics.If the brand is positioned on prestige, then it is more elastic and can be extended to multiple categories.
• Functionally positioned brands are less elastic 

This article tries to expand the existing research by saying that while brand's characteristics are important in determining its elasticity, the consumer's style of thinking is also very important determinant in the brand's elasticity. Consumer's thinking styles are classified into Holistic thinking style and Analytical thinking style.

Analytical thinkers focus more on attributes and categories to draw inferences and judgements while holistic thinkers focus on broader connections ( contexts, relationships) between objects. According to the study, brands which have a positioning based on prestige usually have a abstract message which can be transported to multiple categories. Functional brands are at a disadvantage since the functional attributes cannot be moved effectively to distant categories.

The response by the analytical and holistic thinkers to the extension are also significant. Holistic thinkers are able to connect between parent brand and extensions while analytical thinkers will find it difficult to relate parent brand and extensions if they are functionally different.

The study finds that the brand's elasticity is jointly determined by the parent brand's positioning ( prestige vs funtional )  and consumer's style of thinking ( holistic vs analytical)

For prestige brands, analytical and holistic thinkers has similar  response to brand extensions while for functional brands, holistic thinkers had a favorable response towards extensions. The probable reasons can be that when evaluating extensions of functional brands, analytical thinkers focused on functional attributed and their similarities and often found dissimilarities.Another important finding is that prestige brands encouraged holistic thinking in both type of consumers. 

The study also suggest that brand can encourage holistic thinking in consumers through brand architecture. Sub-brands can be used to increase elasticity of functional brands for analytical thinkers.Brands can also bridge the gap for analytical thinkers by elaborate communication about the extension. Marketers has to match the message to the consumer's style of thinking which can make distant extensions receive favorable responses from analytical thinkers.

The article has lot of significance to marketing practice. While conventional marketing wisdom suggest the brands should not extend too far from parent brand, in practice, this may not be possible.The article gives direction for marketers endeavoring such extensions.It is important that marketers understand the consumer characteristics and its impact on the responses to extensions. Prestige brands are difficult to create but it has its advantages when it comes to brand extensions.

#1

Layer'r Shot Deo : Pure Fragrance, Nothing Else

Brand : Layer'r

Company : Adjavis Venture Ltd (AVL)

Brand Analysis Count : # 547

Layer'r was launched in 2013 by AVL which was founded by Mr Devandra Patil. Mr Patil was a co-founder of Paras Pharmaceuticals and later the brothers of Paras decided to start on their own after selling Paras to Reckitt.One of the brothers, Darshan Patel started the Fogg brand under the company Vini Cosmetics which recently became the market leader in the deo category. Devendra Patel entered the deo market with two brands- Layer'r Shot for men and Wottagirl for women.
In the highly cluttered market for deos, the key success factor lies in the differentiation. The market is hotting up with majors like ITC entering the market with its Engage brand which gobbled up around 6% share within a short span of time.
Taking a cue from the success of Fogg, Layer'r has put in some thought with regard to the differentiation. The brand has rightly decided to move away from the " seduction" theme and has gone for some rational approach.
Layer'r differentiation is on the packaging. For the first time in the deo category, the brand has gone in for a transparent packaging. While most of the fragrance products like perfumes comes in transparent bottles, its is the first time that a deo has chosen to be packaged in a clear bottle.
With the USP of transparency, Layer'r has decided to position itself on the bases of " Pure" attribute which is presented in the form of transparent bottle. The brand has adopted the tagline " Pure fragrance , Nothing Else"
Another interesting fact is that the brand calls it a fragrant body spray rather than a deo. Hence the brand is also trying to create a product category different from deo ( in a way) saying that  deo is old style. So the brand is saying to the consumers to ditch the deo and adopt fragrant body spray. Although body spray products are already there in the market, but it is the first time that a brand has pitched itself against the deos.

Along with the packaging, Layer'r has gone in for a celebrity endorsement by the bollywood star Imran Khan. The campaign featuring Imran Khan take a dig at brands like Fogg by saying that  one cannot know what is inside the bottle of deos since you cannot see it.
Watch the campaigns here : Layer'r 1, Layer'r 2
With regard to the USP of the brand, the transparency of the bottle cannot be sustained because anyone can come with a deo in a transparent bottle.
Another differentiator that Layer'r tries to bring is in terms of a  product category of fragrant body spray. But Layer'r is not trying to say why a fragrant body spray is different /better than the usual deo.
The transparent bottle seems to be a good proposition as far as the brand trials are concerned. The added strength of the celebrity endorser will help the brand get trials at the retailer end.
While the competition has almost killed the Axe's positioning of   " seduction" , the Fogg's proposition of  " No gas " bottles has become the next target. New deo brands are now targeting Fogg. Envy brand is already talking about 1000 sprays and now Layer'r talking about transparent perfumes.
Attaining Points of Difference  in the deo market has now become a herculean task for marketers. 

Park Avenue Beer Shampoo : Cheers to Man Hair

Brand : Park Avenue Beer Shampoo
Company : JK Helene Curtis
Brand Analysis Count : # 546

Park Avenue is a cash cow in the portfolio of JK Helene Curtis which owns the prestigious apparel brands like Raymonds , Color Plus, Parx etc. This brand has contributed half of the turnover of the apparel business of the company. Later the company decided to extend the brands to categories like men's grooming market.

According to Business Standard, men's grooming market is worth Rs 4000 crore growing at 25-30 % per annum. So for a company like JK Helene Curtis, it makes sense to extend a popular brand to this category. In September 2013, Park Avenue launched Park Avenue Beer shampoo in the Indian market.

According to ET, there is a research backup that beer is good for hair  and if Park Avenue has its way, then the most popular men's drink will find a new place - men's head ( sic).

Watch the launch ad : Park Avenue Beer Shampoo

The ad is clutter breaking and very funny. The ads were able to drive in the USP of the ingredient and isn't boring for repeated exposure. 

In this launch, the brand has done many things right. Firstly the brand has clearly differentiated itself  by its ingredient. Although other shampoo brands can launch their own version of beer shampoo, Park Avenue has virtually owned the ingredient through first mover advantage.The packaging reflects the brand's USP and the packaging is different and very smart. 

The brand has clearly communicated through its ads that men's hair is different and should be treated differently. The message is communicated through the tagline " Cheers to man hair " . The brand emphases Man Hair in the campaign to drive home the message that it needs special treatment.

So in a campaign perspective, Park Avenue has managed to break the clutter and was able to generate interest among the target group.

The challenge for the brand is to induce trial for the brand. The brand's proposition of a beer in a shampoo is intriguing and that may prompt many to try out this brand. 

Park Avenue has put this brand at the upper strata of the category by pricing it at a premium and beer justifies the premium :-)

Unlike the common practice of using celebrity, Park Avenue has gone for an Irish model Andrew Smith as the beer man ( Source ET) . 

Having said these good words, resemblance to the iconic Old Spice Mustafa campaign cannot go unnoticed. 

Last month, the brand launched its follow-up campaign  featuring the beer man. 

Watch the follow up campaign - Beer man

The second campaign however is not as good as the launch ad , may be the brand wants to take the women in the house into confidence because these purchases are often made by women. 

With many brands like Dove, Nivea, Garnier etc focusing their attention to men's grooming category, Park Avenue Beer shampoo has entered into a highly competitive market. It has done it with style . Now what has to be seen is how men reacts to beer in a shampoo .

He deodorant : Be Interesting

Brand : He
Company : Emami
Brand Analysis Count : # 545

Another deo hits the market with another big bang celebrity. This time, joining the brand-wagon is Emami with the new deo brand for men - He. He  is sort of interesting brand name which Emami chose to call its deo. Wondering how the company pulled off a generic name since it is very difficult to get trademark approval for generic names.

The Rs 2300 crore deo market is crowded but growing fast to accommodate new players. 

He deo has roped in none other than Hrithik Roshan as its brand ambassador . The brand is currently running its launch campaign in various markets. 

Watch the ad here : He Deo 

He deo wants to position as some thing different from the usual deo positioning of seduction. The ad tries to convey the message of the He deo user as a self assured confident and more importantly " Interesting" personality. 

Its interesting to see that it has become a norm that if one uses Hrithik Roshan , then he needs to perform super-human stunts. We have seen this playing out in ads featuring Hrithik. Here also the ad forces this stereotype on Hrithik. So instead of leaning forward and take his sunglasses, our hero chooses " Performed by experts under strict supervision " stunt to get his glasses - how is that for Being Interesting !

And as usual the ad shows " girls" being impressed . So despite trying very hard, He Deo also succumbs to the " Axe Temptation " .

The brand comes in Citrus, Oriental, Marine, Fougere, Woody and Musk fragrances and has managed to create a difference in its packaging which will help it boost trial at retailer end. With the market creator - Axe being sidelined and Fogg being crowned new leader, brands like He can now hope to be in that throne at some point in time only if it can continue to " Be Interesting " ! 

Marketing for Small Business : Marketing Department vs Marketing Function

In a recent study conducted over several SME s in my state, I found that over 70% of SMEs reported that they have a marketing department. But when enquired about certain critical functions like product development or branding, many reported that these activites are not performed.

It is important for small business to understand that mere existance of marketing deparment is not suffice, what is important is that critical marketing activties are performed. Several small business are still not aware about the importance of  having a systematic process of product development/ improvement,market intelligence , branding ,integrated marketing communication activites in their organisation.  Many business argue that they don't see a place for such activites in the current business set up, which is a myopic view. 

The first step would be to ensure that these activites are discussed at appropriate levels even if the business is small. That would help the firm develop a marketing DNA which would help it when it moves to a bigger league.

Brand Update - Axe gets further axed

Business Standard  reports that the woes of Axe continues unabated. In the quarter ended June 2014, Axe was relegated to third position,this time by WildStone . Fogg leads the market with 17% share followed by Wildstone with 6.9% and Axe with 6.8% share. The new entrant Engage from ITC has 6.5% share offers further headache for Axe.

Surprisingly Axe has been virtually silent atleast in Kerala market with virtually no promotions. If this trend continues, we are going to see this brand fading out from the Rs 2500 crore market which it created.

Brand Update : Now Alia Bhatt asks Why should boys have all the fun ?

Having tasted success as a women's only scooter, Hero Pleasure has set its sights on the younger ladies. The brand in its push to appeal to the younger crowd has roped in the latest bollywood star Alia Bhatt as the brand ambassador. 

Watch the new ad here : Hero Pleasure

Hero Pleasure was endorsed by Priyanka Chopra and with the change in the brand ambassador to a much younger actress, the brand is trying to bring in a much youthful persona to it. The positioning and the message from the brand remains much the same . Pleasure also has retained the tagline " why should boys have all the fun ". 

The theme of the new campaign is of nothing new and many things shown in the ad has been repeated by many brands. So as far as the new communication is concerned, the brand has taken the most- traveled route except for the new face. 

If one looks closely at the brand's logo in the TVC, the brand describes itself as a " Light and Zippy " scooter. The emphasis of light and zippy is aimed at the younger crowd. With the new push, Pleasure is also challenging TVS Scooty although later is a scooterette. According to newsreports, Pleasure sells around 25000 units per month. Together with Maestro and Pleasure, Hero Motocorp has around 19 % share in the Indian scooter market. 

Revotron : The 3 in 1 engine

Brand : Revotron
Company : Tata Motors

Brand Analysis Count : # 544

Revotron is the new hope of Tata Motors. Tata Motors which once was the number 2 in the Indian car market, is now finding it difficult to be in the top 5 thanks to the nagging quality issues coupled with a negative brand perception. This brand is another example of  ingredient branding.

But Tatas are known for its resilience and Revotron is the result of a serious introspection and investment in developing an indigenous petrol engine with global standards. And from the media reports , Tata Motors have managed to live up to the high standards set by itself. And after many years, media has been kind to Tata Motors with a fairly good reviews about the engine performance.

The 1.2 Ltr engine is being promoted heavily by Tata Motors ahead of the launch of the two major new products - Tata Bolt and Zest. The Revotron brand is endorsed by the Indian F1 Racing star Narain Karthikeyan.

Watch the TVC here : Revotron
The USP of the Revotron engine is the 3 driving modes which is usually seen in high end cars. There is a city mode, Eco mode and a Sports mode. For a value-driven brand like Tata Motors, this proposition is a very powerful differentiation.
Platforms and not products are now important to a company's success. For automakers, engines offer the platforms on which many products can be made. Honda has recently demonstrated the power of platform with the diesel IDtec engine.
Tata Motors hope that the better engineered Revotron would help build a better image for the cars produced under it.

Choco Moonz : Not Only But Also

Brand : Choco Moonz
Company : Perfetti VanMelle

Brand Analysis Count : # 543

Cadbury Shots now has a competition. Perfetti has launched its version of Shots branded as Choco Moonz. The new product has the same form factor as Shots but the difference is that Moonz has almonds inside it. 

Cadbury Shots has been a very successful product for Cadbury. It gained almost 3% value share within a year of its launch. The smart pricing and a very good campaign propelled the popularity of the brand. The brand's tagline " Man Main Laddu " has become a part of the lingo.

Every successful product attracts competition and Shots has got the match from the market leader of the candy-segment i.e Alpenliebe.

Choco Moonz is launched as an independent brand endorsed by Alpenliebe. 

One should appreciate the creativity in choosing the brand name- Moonz. The name is superb and apt for the form-factor of the product. 

The brand has chosen the value proposition as  - Not only Choco but also Almonds. The brand's micro-site informs that the tagline would be the quirky - "Not Only But Also " . This tagline indeed is interesting and can open many opportunity for creative promotional campaigns.

I think Perfetti has got most of the elements of the brand right. Pricing is at par with Shots and the brand is currently in a soft-launch phase and no ads has come to my notice as I write this blog. 

The only issue that I see is the emphasis on almonds as the differentiating factor. Moonz has put its entire USP in Almonds which in a way put a constraint on the brand. It would have focused on making brand a differentiator and gave more product flexibility to Moonz. 

Let us see how Cadbury Shots react to Moonz. 

Market Stat : Ice cream market

According to a report in Outlook Business, Indian Icecream market is worth Rs 3620 crore and premium segment constitutes 10% of this market.

The percapita consumption in India is 250 ml while that of US is 20 litre in a year.

Amul leads the market with 30.5 % share and HUL 's Walls with 20.7 % . According to the report the market is growing at 15-20% each year and is expected to double in the next four years. That means the market will be Rs 5330 crore in 2018  

Brand Update : Maggi with Madhuri wants to make pursuit of health enjoyable

In the latest campaign for Maggi Atta Noodles, Nestle has roped in Madhuri Dixit as the celebrity. The new ad promises Maggi to be healthy and enjoyable- which has been the brand promise for years.
watch the ad here : Maggi with Madhuri

According to media reports, the brand wants to make health enjoyable. The reports suggest that often kids view the pursuit of health to be boring. ( source ) and increasingly kids stay inside immersed in video games and playstations ( certain sections of course ) .Hence the brand took the proposition - health ko mazedaar banao ( make health enjoyable ) as the central theme of the current campaign. and it makes sense also. 

Brand Update : Orient Electricals rebrands to Orient Electric for a bigger market play

In a significant move, Orient Electricals has rebranded itself to Orient Electric. In the new avatar, the brand aims to be a significant player in the Rs 5200 crore Indian home appliances market. Orient - a brand from CK Birla group is a major player in the electric fan category. The Rs 642 crore brand now is spreading its wings to a much broader market play.

Orient is a well known brand in the fan category. But that itself can be a limitation for a brand which is aiming to be relevant to other categories as well. Hence Orient decided to rebrand itself so that it could endorse a wider array of products.
Thus the company rebranded itself to Orient Electric with a new logo and new tagline " Switch to Smart".
The rebranding is backed by a series of campaigns featuring the brand ambassador MS Dhoni. The ads are well crafted and unlike many celebrity oriented campaigns, Orient has made a difference by putting the brand in the limelight.

The ad has the theme " The next generation is smarter " and the message is conveyed through a smart kid that outwits Dhoni. The ad effectively conveys the brand's pitch of its new generation avatar.
Watch the campaign here : Orient TVC 1
                                          Orient TVC 2
The new foray of Orient is into a market which is cluttered and highly competitive. The brand's equity in the fan cateogory together with the new high profile campaign will do a lot of good for the brand aiming to be a major player in the home appliances market. 

Marketing Myopia : ICICI bank charging fee for rewards redemption

Last day when I got my ICICI credit card bill, an interesting notice was enclosed along with the bill. The notice stated that from June 12, the redemption of my reward points which was accumulated  because of the " Loyalty Program" of ICICI bank will attract a charge of Rs 99 + tax. 

Oh really .... What the hell !!

This comes from one of the largest marketing machine in the Indian banking industry and I am totally confused about the logic of this move. Then I happen to read an article in Business Standard and was happy to know that even the journos doesn't have a clue as to what is happening. 

First things first. 

ICICI bank in a way pioneered the concept of rewarding the consumers for their banking transactions. Where reward points existed for credit cards, ICICI introduced reward points for savings bank too and for that they partnered with Payback which facilitate the reward management. 

In my understanding, reward programs are considered an effective way to increase brand loyalty. It is a common method used by marketers to reward loyal and regular customers. There are two sides to rewards. 

Firstly it rewards the existing customers to use more of the service or product and also it acts as an incentive for new customers to be loyal to the product. The thumb-rule is that the rewards must be enticing enough to encourage the customer to see value in being loyal.

Here the smart brains of ICICI bank loyalty program has decided to charge the customers who wants to redeem the loyalty points earned. 

Does it make any sense ???  

First the bank says that you will be rewarded with Payback points if you use the credit card and uses reward points as an incentive to become a loyal customer and then charge the customer when it comes to actual redemption.  It is short-termism at its best. 

You are going to charge the customers for being loyal ?? Common dear marketer , you must be living in the seller's market which is dead a decade ago. 

Another factor is the reward itself. If the reward one gets from the Payback was superb, then 99 INR may be justified but what you get for 1000 reward points is a silicon egg beater or a Prestige LPG hose  ( what a wonderful reward)  for which I need to pay additional  Rs 99 + tax. 

Although I have a Payback card , I have never bothered to look at the points because the so called rewards are no-rewards. So am I bothered about the Rs 99 charge, no because I don't intend to redeem it .  

But as a marketer, what ICICI bank is right now doing is defying all theories. 

Brand Update : Pond's extends to male category

Pond's has been traditionally viewed as a feminine brand. More so because of the products that the brand endorses. Starting with the cold cream, the brand has moved to various skincare segments. In a recent move , HUL has decided to launch Pond's skincare products aimed at men. 

The first product to be launched was the men's face wash. The variant or rather the brand-extension was launched with the upcoming actor Varun Dhawan as the brand ambassador.
Watch the ad here : Pond's men's facewash 

The ad is predictable and compares the brand to a battery charger for the face. Pond's men's facewash has the tagline " Face ka charger" and touts coffee bean's extract as the USP.

According to AC Nielsen, the male grooming market is estimated to be Rs 4000 crore and skincare is the biggest growing category with around Rs 443 crores ( Source). Hence the launch from HUL make sense.

Whats puzzling is why HUL decides to launch a predominantly feminine brand like Pond's for this opportunity.

Ideally (IMHO) HUL should have launched a brand exclusively for men's category instead of extending a Rs 1000 crore brand from a feminine category . Ofcourse Nivea is doing the same thing but doesn't mean that HUL which has the capacity to launch new brands should not launch a new brand. 

My argument is that Pond's will not be able to bring in lot of masculinity into Pond's without hurting the parent brand's persona and will always be constrained by the parent brand's perception. Since the market in question is so huge, HUL has wasted an opportunity to launch a powerful brand exclusively for men. It already have brands like Denim, Aramusk etc which could have been used for this opportunity. Why Ponds ?

Brand Update : Colgate rules the toothpaste market with 57% share

Today's Business Standard has an interesting report on Colgate which despite facing tough competition from major brands was able to hold on to the market share. Infact the brand was able to improve upon the market share. ( read the report)

According to the report, the Indian toothpaste market is around Rs 5000 crore and Colgate has around 57% volume share. Even in the Rs 2000 crore toothbrush market, Colgate commands over 42% share. This is despite the fact that there is an increased competition in the market and the competitors are the likes of HUL, P&G etc.

Some of the lessons of marketing is outlined in this report.

• Consumer Awareness
• Innovation in plugging product gaps
• Rural penetration through distribution augmentation

I feel that the brand's consistency in communicating and its aggressive media communication has helped the brand in good stead . The brand was quick to respond to competition although in the case of Sensodyne, the brand was outsmarted.The launch of Active Salt , Visible White also helped the brand to keep itself in the top of the mind of consumer.

Brand Update : Axe in deep trouble

The Times of India ( 23/05/2014) has a disturbing news for all Axe ( brand) fans. According to the report, the brand which had an iconic status and which was a market leader in the Rs 2100 crore Indian deo market has slipped into 3rd position. ( Source)

According the newsreport, Fogg is the leader in the deo market with a share of 17% and the second player is Park Avenue with a market share of 8%. Axe has been relegated to third position with a share of only 6%.

The reason is very simple. Axe failed to differentiate !

How ironic isn't it ? The brand which virtually built the deo market in India and ruled for many years but then fail at marketing ! 

To top it , the brand comes from one of the best marketing companies in the world - HUL .

The brand should have seen the writings on the wall . There were a plethora of brands copying the " seduction" theme . But the brand put up a brave face and refused to react . Soon Axe lost its mojo . 

I am not saying that Axe should have changed the basic proposition but it should have drove the agency guys to come up with break-through campaigns ( I know its easy to say) But rather than reacting strongly at the competition , the brand steadily imported its global advertising to the Indian market and watched its share go down the drain. 

Usually when I criticize the HUL, I get nasty comments about being an armchair critic . But let me stick out my neck and say that Axe failed in marketing and that is sad !

Philips Aquatouch : Shaver for the modern man

Brand : Aquatouch
Company : Philips

Brand Analysis Count : # 542

Philips has been recently pushing its electric grooming products aggressively in the Indian market. The company has been seriously building its product portfolio in the Indian market with focus more on small appliances, LED , audio devices and personal grooming products.

The big push came in 2012-13 when the company launched ad with the celebrity John Abraham for the Philips Men grooming range. Watch the ad here 

The company estimates that the men's grooming range would be around Rs 1500 crore and the market especially the young consumers are moving towards the more convenient electric devices. 

The company cites several market research studies which show that youth views these shavers to be convenient and consumers are worried about the cuts and nicks which they get by using traditional shaving products.

Although Philips' electric shavers are in the market for the last ten years, the bigger marketing push has come during this season. 

The company is now pushing the wet shavers branded Aquatouch primarily because Indian consumers are habituated using the shaving cream + water combination. The brand is running as series of ads featuring the benefits of the Aquatouch.

Watch the ad here

The brand is rightfully positioned itself as the " Shaver for the Modern Man " and the product directly attacks the traditional shaving razors. This is indeed a warning signal for Gillette. 

What is interesting about the product is not the strategy of Philips but the silence of the competitor - Gillette .

The pioneer and innovative powerhouse of the grooming market is surprisingly silent about electric shavers and trimmers.

Let me pen down my take on the Philips' thrust on the electric shavers. 

My prediction is that there is a high possibility of electric shavers and trimmers becoming a large category. The combo products which enables men to trim and shave will be a very profitable category and will dominate the higher end of the market. This is going to have serious problems for Gillette brands like Mach range and the Fusion range. 

The reason is the increasingly the consumers are now experimenting with their facial hair. Especially the younger market. They have now all types of mustache and beard and the conventional shaving razors are not flexible enough to cater their needs. 

Now many dabble with a trimmer and the good old razor. But soon time will come when these convenient electric shaver + trimmer will capture the upper end of the market. This can drive the expensive Mach and Fusion brand to be irrelevant to the Indian consumer. Looking at the economics , electric shaver is more economical than the expensive cartridges of Gillette . 

Wondering why Gillette which practiced " Planned Obsolescence " to the core by cannibalizing the existing products with innovative new ranges silent on the direct attack by Philips ? Are they practicing Marketing Myopia ??

Marketing Insight : What drives brand trust ?

Last day, I went to buy a small appliance as a gift, there were two brands- one was an instore brand and another a very well known brand. The in-store brand product looked very good with more features than the national branded product. At the similar price point , the instore brand looked a very good buy.  

When my wife asked my  " expert" opinion, I urged her to go for the national brand despite the fact that I knew that the private label brand would have been a better choice. 

On introspection, I found that what I was doing by choosing the national brand was risk-reduction. That is what branding is all about isn't it ? The national brand offered a much less featured product so on a value calculation, the private label offered more value. But as a consumer, the national brand offered less perceived risk.

So why did I as a consumer felt that the national brand offered less risk compared to the private label ? 

Firstly, the brand was reputed ( familiar) and its legacy gave me comfort that it would not fail me in terms of performance. Secondly, as a consumer, I had a positive experience with the brand which made me trust the brand more than the private label. Thirdly since the product was an electrical appliance, the perceived risk is more compared to another product category. 

So for marketers, creating trust for a new brand is not easy especially in product categories have high perceived risk ( common sense !) . And brand's role is that of risk-reduction. And as a consumer, I can say that for me a brand would be trusted if it is familiar and has perceived product expertise. 

What do you think are the drivers for brand trust as a consumer ?

VWash : Creating Intimate Hygiene category

Brand : VWash

Company : Glenmark

Brand Analysis Count : # 541

After making the face and under-arms of the Indian consumers fairer, marketers are moving to uncharted territory. Indian market is witnessing the development of Intimate wash category in the Rs 1500 crore female hygiene market. This category came into public domain with the brand " Clean & Dry " from Midas Care. 

Clean & Dry with its very explicit campaign raged lot of criticisms owing to the way the brand message was executed. 

Watch the ad : Clean & Dry

The controversies helped the market to notice this category but I have a negative opinion about the way the brand executed its communication message. 

VWash is the competing brand in this category from the pharmaceutical major Glenmark.Unlike Clean& Dry, the brand has took the positoning in a much more subtle way.

Watch the ad here : VWash ad

While Clean & Dry focused on the fairness which repulsed many opinion ( also opinionated) leaders, VWash chose to take the less controversial hygiene route. VWash is positioned as a hygiene product and talks about common issues like irritation and itchiness. 

So VWash in my opinion was able to take the category out in the public domain in a much more civilized fashion than the category innovator.The health pitch would also prompt the Indian consumers to buy these products without any inhibition. 

 And interestingly the company was able to put the product displayed in prominent places in the chemists shop owing to the brand's relationship with that channel.  

Increasingly Indian market is seeing lot of new products and pitches which raises the question whether marketers are testing the " Line of Control " . Similar question marks were raised when Nivea launched the Under-arm fairness deo. But now many brands including the likes of Dove has a variant for that purpose. 

May be this category of intimate wash products may become a part of the female hygiene market in India too. 

Market Statistics :Soaps

According to Business Standard ,Indian soap market is worth INR 10000 crore. HUL's lifebuoy is the largest selling soap with 15%share.
Lux market share is 13-14 %
Dettol at 8.5 % and Santoor at 8.2%.

Brand Update : Cadbury India to be rebranded as Mondolez India, What it means to brand Cadbury

According to Economic Times report, Cadbury India is going to be rebranded as Mondolez India. This was predicted after the iconic company was taken over by US based Mondolez International. It is interesting for a brand enthusiast as to see how this affect the iconic brand - Cadbury.

Cadbury has a huge equity in India and is consistently rated high in most of the brand ratings in terms of trust and popularity. So what happens to Cadbury after the company is renamed to Mondolez.

Firstly, Cadbury after the re-naming of the company will no longer be a corporate brand. Then what will it be ?

If one looks at the brand architecture of products from Cadbury India, Cadbury acts as the brand endorser for most of the products - whether it is 5 star or Dairy Milk or Shots. Cadbury thus extends its powerful equity to all the chocolate brands from its stable. So powerful is the equity that when Mondolez launched its Oreo biscuits, it chose to endorse the brand with Cadbury .

Cadbury had its equity derived from the rich heritage dating back to 1824 . The brand has grown to an iconic status through the brands like Dairy Milk. So this is one of those family brands which derived its equity through the success of the brands it endorsed and also as a leader in the chocolate category. As a corporate , Cadbury became strongly associated with chocolates and became the world's second largest confectionery company. 

In my opinion, although the Cadbury has lost its status as Corporate brand, it will be retained by Mondolez India as a family brand which endorses the chocolate products from its stable. 

While earlier, Cadbury earned its equity in the capacity of a corporate brand ( being the largest, most respected confectionery company) that source is now lost because it is no longer a corporate brand. So from where will the brand gets its equity from ?  Now since Cadbury is no longer a corporate brand, Mondolez needs to create new sources of equity for this iconic brand. Cadbury needs to be nurtured as a family brand and the company no longer can take the strength of this brand for granted. If it is going to be relegated as logo on the pack of the products, that will be  a sad state for an iconic brand. 

How marketers visualize deadly Germs !

Indian marketers are in love with germs. Many brands have taken up the task of protecting Indian consumers from the deadly attack from the germs. Keedanu is often the generic term used by Indian marketers to denote the germs. 

For many brands, especially in the cleaning segment, the basic USP of most of the brands is the germ-fighting. Marketers have chosen different ways to visualize the germs. While some brands have tried to make the visualization close to reality, some brands have chosen to go beyond reality. 

A peep into how marketers visualize the deadly germs.

DETTOL

Dettol has been in the forefront of fighting germs and the USP of the brand is " Be 100% Sure". This brand has visualized germs in a realistic manner.

Dettol Handwash 

Dettol Soap

LIFEBUOY

Lifebuoy  is a brand which fights Dettol in terms of the positioning. While Lifebuoy soap which boasts of protecting consumers from 10 types of Keedanu has chosen to depict these germs in a realistic manner.

On the other hand, Lifebuoy handwash has gone the exaggerated way with the deadly germs taking up the form of animals with hands legs and even tails. Some looks like octopus.

Lifebuoy Handwash

Pepsodent

Pepsodent is another brand which talks about fighting germs and the brand has also tried to visualize germs in a more realistic manner.

Pepsodent Germs

Colgate

Colgate which is the principal opponent of Pepsodent has gone to depict the germs in a comic fashion. The germs although deadly looks cute and funny. But beware : Looks often deceive !

Colgate Germs

Lizol

Floor cleaners are another saviors for consumers in the fight against the germs. Lizol which is the major brand in this category also have realistically portrayed the "Deadly Germs" 

Lizol germs

Danone Yogurt 

According to Danone, there is good bacteria and bad bacteria. Good bacteria are round shaped,  cute and colorful.

The award for the best creative visualization of the deadly KEEDANU goes  to

DOMEX !!

Nothing beats the visualization of germs as done by Domex. These germs comes from the labs of Steven Spielberg. The Domex germs are organized and there is a leader who is plotting war against the humans. But thankfully Domex saves the world.

Wikipedia

This is what Wikipedia gives as image for bacteria !

E Coli