Saturday, June 16, 2007

Head & Shoulders : Making Hair Soft & Dandruff Free

Brand : Head & Shoulders
Company: P&G

Brand Count : 240

Head & Shoulders is world's No.1 anti-dandruff shampoo. A power brand from P&G , this brand made its debut in India in 1997. In the highly competitive Indian shampoo market which is estimated to be worth around Rs 1800 crore, Head&Shoulders is a major player in the Anti-Dandruff niche. The entire shampoo market is dominated by HLL with a whopping market share of around 46%.
When the brand was launched in India, the anti dandruff market was in its nascent stage and dominated by Clinic All Clear. The high profile launch of Head & Shoulders fueled the growth of this specialty market. Now anti-dandruff segment constitutes around 15% of the total shampoo market. While some reports suggest that Head & shoulders lead this segment, there are no exact market share figures available. My feeling is that Clinic All Clear has a lead over Head & Shoulders.

Head & Shoulders is positioned as a pure play anti-dandruff shampoo and for these 20 years has stuck to this positioning.When the brand was launched, it really gave HLL brand Clinic a run for its money. The brand had carried its heritage as worlds largest selling anti-dandruff shampoo and also maintained a good share of voice. The brand used the Markonym ZPT ( Zinc Pyrithine)Formula which has anti-fungal properties as its differentiator.
But during the 2000, Clinic All Clear outsmarted Head & Shoulders through some very aggressive campaigns. As usual HLL banked on high profile celebrities to endorse this brand. Shah Rukh and Shahid Kapoor and recently John & Bipasha made sure that Clinic All Clear retain its share of mind. Surprisingly during this period, Head & Shoulders kept a low profile.

It was during 2005 that Head & Shoulders began its aggressive campaign to regain the lost market.The brand roped in the bubbly Preity Zinta to endorse the brand. Earlier Ajay Jadeja had endorsed the brand.During this period, the brand also extended its positioning from Anti-Dandruff to "Soft hair + dandruff removing " proposition. The brand also introduced different variants like Menthol, Aloevera, Black, Naturally Clean,smooth & silky to increase the product line depth.
The brand also changed ZPT formula to Vitazinc to support the new positioning. Along with the new brand ambassador, the brand also talked about eliminating 5 problems arising out of dandruff : Flakes,Irritation,Itchiness,Dryness and Oiliness.The new extended positioning makes sense in the new consumer environment where customers are looking more at combo products rather than specialty products.
Although Head & Shoulders has aggressive in the market, it is still lagging behind Clinic All Clear in terms of creative campaigns. Globally, Head & Shoulders had come out with some highly creative campaigns which was not replicated in India by the agency.The brand is now available in a new look and with the aggressive campaigns, the brand hopes to keep its Head High