I just had a enlightening conversation with a Vodafone Customer " care " center. The unsolicited call came and poor me attended. It went on like this
Lady : Sir, This is from Vodafone customer care center
me : yes
Lady : Sir We wanted to check whether you have activated our GPRS services.
Me : I have activated the GPRS services
Lady : Sir Do you know that you can download pictures and wallpapers from Vodafone website
me : See I don't use this service
Lady : Ok Sir.... What is your name ?
me ( Stunned ) : What ?
Lady : What is your name sir ?
me : You called me and you " should " be knowing my name !!!!!!
Lady : No sir, we only have your number.. Please give your name so that I can enter your name in the system.
I sat there wondering what is happening to marketing.
A company calling a customer and telling him that ultimate truth
Dear Customer .. You Are Just a Number.