Comfort : Make a Good Clothes Day

Brand : Comfort

Company : HUL

Brand Analysis Count : 333

Comfort is the new launch of HUL in the fabric care market. Although the brand was launched in early 2008, it was recently that the brand began making noise in the media. Comfort is a global brand with its origin in UK in 1969.

Indian fabric care market is huge .The numbers available in the media is confusing . Rediff puts Rs 8800 crore market size to the laundry care industry.
The fabric care market is broadly divided into three categories

Prewash : Stain removers, softners etc

Main Wash : Detergents

Post wash: Whiteners

Obviously the mainwash category is huge and dominates around 60-70% of the total market.

Comfort is initially launched its fabric softener product in India. Although the market is nascent, there is a hidden potential for such fabric care products in the urban market.
On the promotion side, the brand had just playing imported ads from the other markets
Watch one tvc here : Comfort ad

The ads are in the genre of animation /claymation and is totally out of sync with the Indian consumer's tastes. I am not sure why a company like HUL need to cut costs by importing foreign ads which are totally out of place in India.Frankly speaking , the ads does not convey any meaning and I never understood what the characters said . Hence I may not be able to speak on the positioning strategy of this brand.


The category is still emerging. The need for a fabric softener is not currently felt by Indian consumers. Especially the pre-wash treatment of clothes are new to Indian consumer. In the case of expensive clothes, consumers depend on drycleaning and for ordinary daily wear , we have taken for granted that the clothes should withstand the detergents and lasts for a reasonable time.

Hence the task of this brand is to create an awareness about the need for such products. There has been products like Bambi, and Ezee which had the softeners but failed to create a category .

Another hindrance to the category's acceptance will be the time and effort for using these products. In this fast life, do the customers have time to soak the clothes in softeners first and then wash it ? I guess no. In some cases where the clothes are pretty expensive, consumers may take the pain but in normal course, it is unlikely.

It was the reason why Unilever introduced Comfort Pearls in UK. Comfort pearls can be put in the washing machine along with the detergent and it gives the same result. It is a smart way of making the product easy to use for the consumer.

In India, the brand wants to test the market first before going all out. So initially this brand will be a niche product and I think that the category will be restricted to a niche.

But the way HUL has promoted this brand is a deviation from the usual best practices for which HUL is famous for. The company failed to take the local consumer tastes into consideration and just put some campaigns for the sake of it. There has been a trend in HUL to depend on foreign commercials fueled by the success of Axe campaigns. Lux , Rexona deo and Dove are other brands which recently started showing foreign ads. I feel that this is a unhealthy trend which can disconnect the brand from the consumer. Again and again it has been proved that Indian market needs to be addressed differently and HUL is trying to implement the plan of " One message( ad) for entire world ".
Its sad to see this from a company which talked about " Dirt is good ".

Brand Update : TVS Scooty

In the marketing classrooms, we used to exhort the wannabe marketers to be more proactive to the changing environment. Often this discussion stems during the discussion on the concept of Marketing Myopia.

Its a well known cliche that to be No.1 is more difficult than being No.2 To sustain the market leadership position, one has to be more vigilant and proactive.

The context is relevant with the launch of TVS Scooty Teenz Electric - the first electric scooter from TVS stable. The market leader is proactive.

The electric scooter market has been making some noise in the recent past. Numerous players has entered the fray notably Hero Motors, Yo Bike , Avon etc. According to Business Standard, the market is estimated to touch a figure of 240,000 units in 2009.

The emerging category was seen as a natural choice for cycle riders esp. girls.
It was interesting to note that most of the scooter manufacturers preferred to wait and watch the movements in this category rather than plunge head on. So while Bajaj and Kinetic talked about its plan for an electric scooter variant, no prototype was coming in.

Then the inevitable happened. Indian Government decided to put the burden of higher international oil prices on its citizens and a whopping 10% price increased follow suit.
Customers were at a shock. So was the auto manufacturers.

Inevitably, the current price increase has upset the travel plans of many. Cars no longer is affordable for a daily travel to the office.Even the bikes become expensive to travel.
This has made the electric scooter an attractive option - a desperate option .

The launch of TVS Scooty Teenz Electric is in a way an acknowledgment of the fact that electric scooters are not a fad but a trend. There is only one reason - the price of the fuel.

Teenz Electric is a variant of Scooty and comes under the category of electric scooters which needs the riders to have a license. ( age 16 +). The vehicle is powered by a 800 w motor and boasts of
Larger storage space
Puncture resistant tires
Range selecter - power and economy mode
Charge indicator
and unmatched fuel efficiency and cost reduction.

The new variant is targeted at young ladies who travel 10-15 km a day.
A major reason for the luke warm response to electric scooters is the perceived lack of power of the vehicle. The manufacturers have tried to cut the power down to enhance fuel efficiency .
But for customers, fuel cost was not compelling enough to choose these type of vehicle.
More over there was issues of battery life and maintenance . Since the category was entirely new, consumers also adopted a wait and watch approach. But surely the dampener was the lack of power. The slow moving small scooter did not met many hygiene factors .

Compared to a full fledged electric scooter manufacture, the launch of Scooty Electric makes immense sense . In a way, the product line has been expanded to include an emerging category. Here the brand is taking a chance. Still the trend towards electric scooters are not concrete. The truth is that there will be many who will be checking out these vehicles but the shift in preference is not yet visible . By offering the variant, Scooty will be in a position to ride the wave when it happens. If the wave will not happen , then also the brand is not going to take a hit.

Further, the brand will also offer the complete product range to the customers. Customers will try out both versions and settle for any one with in the Scooty brand.

Dr Scholl's : Taking care of the Foot

Brand : Dr Scholl's
Company : SSL-TTK

Brand Analysis Count 332

Dr Scholl's is an interesting niche brand. The brand is launched in India by SSL International which owns the brand through a joint-venture with TTK ltd.

Dr Scholl's is a foot care brand. You will see a range of Dr Scholl's product when you visit prominent footwear retailers like Bata. Dr Scholl's sells a range of products like
comfort soles
Acupressure soles
Creams
Odor Control sprays etc

The category in which Dr Scholl's operate can be termed as Slow Moving Consumer Goods ( SMCG) because this foot care products are not popular in India. But with the rising lifestyle, Indian consumers are slowly becoming aware of the utility of such products.

Dr Scholl's is an American brand. The founder of this brand is Dr William Mathais Scholl. The first product rolled out in 1906. In India although this brand was there for a while, serious marketing efforts began to shape up after 2003 when the company tied up with TTK group.

The Indian footcare market is estimated to be around Rs 50-60 crore ( Businessline). The market is dominated by crack-creams and anti-fungal creams.
Dr Scholl's have four types of foot care products -
Removal : hair, follicles,hard skin etc
Relief : Pain relief,
Comfort : Soles
Care : Creams

Although the potential of this market seems attractive, the challenge for the brand is to create a footcare culture. Although we are conscious about personal care , seldom we bother too much about our foot ( my personal opinion). For gents, the concept of footcare is to buy comfortable shoes and socks, clean the feet and some pedicure. Ladies are much more caring about the feet. But still, the care is restricted to the use of creams.

Hence Dr Scholl's has the unenviable task of creating awareness about proper foot-care (need) followed by educating consumers about the foot-care products and then building the brand.
Dr Scholl's is now taking the consumers who already have seen or used these products. Hence the target is the SEC A, A + consumers who is already aware of such products.

Dr Scholl's products are often expensive and unless the consumer is convinced, he may not buy it. Secondly, most of the footcare products need to be continuously used. Hence the brand has to spent lot of money on building the " need factor".

As a part of the strategy, the company is trying to strengthen the distribution reach . Now most of the footwear shops carry this brand and display is also carefully managed.

Smartly , this brand has positioned itself as a footcare brand. Now the challenge is to own the space in the mind of the consumer. At this point, the brand needs a celebrity who can increase the awareness about both the product and brand. Also the brand should be educating the consumers about the importance of proper footcare . Endorsements by doctors, physios etc can give a big boost to the category as a whole.

The brand also has extended to footwear like acupressure sandals.

Dr Scholl's faces the critical issue of developing a category with good potential. Indian consumers are now aware about investing in health. The investment is more biased towards the upper-body ( Joke !)
Dr Scholl's has to be the category pioneer and if done with earnest, the rewards are there for the taking.

India's Most Trusted Brands - 2008

Economic Times' Brand Equity has published the list of India's Most Trusted Brands Survey findings today.
The top ten brands are

1. Nokia
2. Colgate
3. Tata Salt
4. Pepsodent
5. Ponds
6. Lux
7. Britannia
8. Dettol
9. Lifebuoy
10. Vicks

This year, Nokia displaced Colgate to gain the top slot. Nokia is riding on the explosive telecom growth that India is now witnessing. The focus on quality and features has made Nokia a brand that Indian consumers love. The brand was able to bring in successful models regularly. Currently the N series has been the poster boy in its portfolio. Along with the models, the brand also has been investing in building the brand equity. The result of the survey also throws an interesting lesson. Recently Nokia faced the issue of " overheating of battery". Around 46 mn BL-5C series batteries was recalled by Nokia worldwide . Marketers feared that this recall will have a negative impact on Nokia's brand equity. But this survey proved that Indian consumers have been impressed by the commitment of Nokia in the Indian market.

The current results has been a disappointment for Colgate which topped the list for the past 4 years. But I feel that the brand lost the position not because of any loss of trust but because the mobile telecom category have seen a huge growth and was the top- of -the- mind category for consumers. Colgate still leads the toothpaste category but will have a reason to worry because Pepsodent has moved to the No.4 slot from the No.8 slot.

The top ten service brands are

1. LIC
2. Airtel
3. State Bank of India
4. Reliance Mobile
5. BSNL
6. Tata Indicom
7. Indian Oil
8. Hutch/Vodafone
9. ICICI Bank
10. Bank of India

Related Posts

India's trusted brands 2007

Brand Update : Boost

Boost has launched a recent campaign featuring the two poster boys of Indian cricket - Sachin and Dhoni. The new campaign is also a response to Bournvita 's campaign highlighting Confidence.

In the new campaign , the brand takes the position of Winner's drink. The new TVC is quite attractive with some straight talk. The tvc opens with losers using the term " because " to provide excuses for the failed performances.



Sachin in the advertisement exhorts

" Losers have excuses while winners have the winning energy "

While Bournvita harps on confidence, Boost is banking on winning energy.

Roping in Dhoni is a good move as far as Boost is concerned. Although Dhoni is Ultra Cool in the field, there is a underlying confidence and energy which is visible in his batting. While Bournvita has moved away from sports to other performances, Boost has been staying focused on sports as the basic theme .

Related Brand

Boost

Park Avenue : Play the Lead

Brand : Park Avenue
Company: Raymonds
Agency : Dentsu Marcom


Brand Analysis Count : 331

Park Avenue is one of the most respected textile brand in India. The brand which was launched in 1986 redefined the ready to wear segment in India.

Park Avenue is a lifestyle brand known for its quality formal wear. The brand is also an example of a brand which was built on print media.
Park Avenue and Raymonds comes from the same company. While Raymonds catered to an older mature executives , Park Avenue focused on younger crowd who are fashion conscious but also needs to wear ultra formal wears . This was visible in the nature of the communication. This brand is for those who look for classic formal wears.

Indian menswear market is estimated to be around Rs 37,000 crore ( businessline 2007) and of which 35 % constitutes the apparels.
Park Avenue built the brand around its distribution strength . The brand is sold through a strong dealer network consisting of multi brand outlets and exclusive outlets. .

Park Avenue built its brand around the print media while Raymonds is known for its television campaigns. Park Avenue is also a brand which understood the power of using foreign models for the ad campaigns. Indian consumers has a penchant for foreign models. Further foreign models gives an upmarket image for the brand.

Besides using aggressive commercials, the brand also emphasis on innovation in style and fabric. Since the brand is a formal wear , the emphasis is on creating elegance which the brand has succeeded .
In 2007, the brand extended itself into women's wear which is Rs 2700 crore market.The brand is targeting the Rs 450 crore premium western wear market. This market is growing at a rate of 20% owing to the changing Indian demographics.

The brand has a tagline "Play the Lead ". I think that the brand is trying to attract those young corporate leaders. However, the ads does not highlight this theme. Most of the ads of Park Avenue focuses on the classic style and quality.

Park Avenue offers its customers a complete range of clothes and accessories including personal care products. Although the personal care products are not promoted, surprisingly the range is highly affordable.

As a customer , what I like about Park Avenue is the quality and the value that this brand offers. Unlike brands like Louis Phillippe or Color Plus, Park Avenue does not have a tag that shows off the brand. But wearing this brand creates a classic formal look for the customers.