5 Star : Jo Khaye Kho Jaye

Brand : 5 Star
Company : Cadbury
Agency : O & M

Brand Analysis Count : 295

5 Star is the second biggest chocolate brand in the Cadbury portfolio. 5 Star is a heritage brand which came to India in 1969. Currently this brand have a marketshare of over 14 % .
5 Star is a chocolate bar with caramel naugat inside. The bar is known for its unique taste and has been a favorite brand of all chocolate lovers.Over these years, this brand has established its brand element - golden color firmly in the mind of the consumers.
Although this brand lags behind the market leader Dairy Milk, the company had made substantial investment in this brand over these years. The brand has been relaunched more than 9 times in the last 15 years. Its interesting to note the repositioning exercises that has been done on this brand over these years
1970's : 5 Star was positioned on the basis of its taste. The brand had the tagline " Deliciously Rich, You'd hate to share ".
1980's : Saw the brand highlighting its soft and chewy nature. During this period the brand also had the positioning based on " Togetherness' . 5 Star had the campaign " Lingering taste of togetherness ".
1990's : Saw a major repositioning for the brand focusing on the energy factor. 5 Star was positioned as Energy bar . The product had glucose hence gave instant dose of energy.
1994 : The brand used the tagline " Reach out for stars " ,taking a cue from the name.
1997-1998 : 5 star took the youth wagon and positioned on the two attributes : energy and youthfulness. The brand had the tagline " Mera own energy zone "
1999 : The brand came out with the tagline " Dil hai to josh hai " again positioning itself on the energy platform
In the millennium, the brand came out with a variant 5 Star Crunchy which had added rice crispies to make it more crunchy. The brand had the campaign with the voiceover "Arrey "( surprise).
The brand had faced lot of competition throughout its lifecycle. The competition was not from similar caramel chocolates but from brands like Kitkat and Cadbury's own brands CDM and Perk. Another issue that the brand faced was the price-value proposition . Cadbury had reduced the grammage of the brand ( quantity) drastically during 2000-2005 which hurt the brand very much. Not only the bar was less filling, customers felt that its too pricey.
This year saw a rejuvenation effort for 5 star. The brand is being repositioned on the taste platform. The new campaign give the brand a new tagline " Jo Khaaye, Kho Jayee" meaning " Lost in the taste of 5 star ".
Watch the TVC here : 5 Star
This time 5 star is on a 360 degree marketing campaign with added focus on digital media. The brand has a new website lostin5star.com where the brand has tried to build a viral campaign.
Along with the new campaign , a new variant has been launched 5 Star Fruit and Nut. Like CDM, 5 Star is also targeting the youth market. Although the taste is a good platform, I didn't like the execution of this idea in the new campaign ( There is no creative spark in the ads) . It does not require an O&M to come out with such a campaign.

5 Star is an example of consistent investment in longterm brand building. The brand has never shied from experimenting and repositioning. I feel that like other confectionery brands, 5 Star also needs a celebrity to keep its share of mind. Its not that celebrity endorsement is necessary for a heritage brand like 5 Star but I feel that 5 Star never had a consistent USP or positioning. What comes to my mind about 5 Star is its caremel taste. If the brand has decided to take taste as its USP , a celebrity can reinforce that better and give the campaigns an edge.

Brand Update : Chandrika

After repositioning itself on the SPA imagery, Chandrika is going for another repositioning exercise. This time the brand is relying on the " usual " caring mother platform. It seems Chandrika has discarded the earlier SPA equation .

The new ad talks about the ayurvedic essence of the brand (attribute) and how it takes care of the skin. The new campaign is also trying the laddering up strategy. Chandrika is now trying to own up " Freedom " as its new brand manthra. The concept is that the brand enables the user freedom from all skin problems thus helping her to live life fully. Although the idea is old, the agency has managed to execute it in an effective manner.
Watch the new TVC here : Chandrika

Repositioning a brand too often is not advisable for a brand in a long term perspective. One thing that I noticed about this brand is the absence of a slogan ( tagline). Slogans are considered to be powerful brand element that can reinforce a brand's positioning. May be its time for Chandrika to do a soul searching and develop a consistent positioning platform.

Related Brand
Chandrika

Toyota Qualis : RIP (2000-2004)

Brand : Qualis
Company : Toyota
Agency : Dentsu

Brand Analysis Count : 294

Qualis is a puzzling brand for most of the marketing students. The simple reason is that Toyota stopped the production of this brand when Qualis was having its highest market share in Indian market.
Qualis was launched in India in 2000. At that time itself the brand caught headlines because it was the first product of Toyota in India. Qualis was atleast two generation old when it was launched in India. Qualis is Indian version of Toyota Kijang from Indonesia. There were cases of globally dated models introduced in India biting the bullet like Peaugot 306 . So there were skeptics who forcasted doom for Qualis.
Those predicted failure for Qualis had real logical reasons. First, Qualis was a dated model. Indian consumers are aware of global trends and may not accept an outdated model . Second was the design of Qualis. Qualis was not good looking. Hence the chances of the brand's acceptance was perceived to be minimal .
But Qualis proved everyone wrong. For Toyota, Qualis was a brand launched to test the market. The brand was launched after careful market research and several consumer insights gave the company confidence to launch this product in the market.
Qualis was a utility vehicle. The brand was competing with the Tata Sumo which was the market leader in the nascent MPV segment.Sumo was a work horse and the product had its problem regarding lack of refinement and brand image. But there was a need for a refined, high quality multi-purpose vehicle.
MPV's are used by businessman and self employed and those who would like to take the entire family around. Sumo was more of a commercial vehicle rather than a family one. Sensing this gap, Qualis was launched as a family MPV.
Qualis was launched with much fanfare and the launch also saw some iconic advertising. The brand was launched with " Touch and Try" campaign which encouraged the customers to test drive the car. The brand initially focused on Space and comfort as the main differentiator. The sales soared once positive word of mouth about the comfort of the car began to circulate. Infact Qualis redifined the MPV segment in India. From rugged product to a refined car, consumers were educated to new levels of comfort.
But things were not rosy for Qaulis . Rather than the intended consumers, this brand began to attract taxi and tour operators. Qualis was selling like hotcakes as taxis. From the initial 9% market share , Qualis dethroned Sumo and was the market leader with over 40% share.
The brand tried to bring back the individual consumer through a series of campaigns and variants. The brand had the following taglines " Touch the perfection " and " Live the Qualis Life" . New luxurious variants were launched to attract businessman and individuals to buy this car. The TG for Qualis were businessman/self employed with an annual income between Rs 600,000- Rs 800,000 who travels atleast 40-50 Km per day. Qualis was known for Quality Durability and Reliability.
With MPV segment taking off, competition was getting hotter for Qualis. New launches from Chevrolet and Mahindra began hurting the market position of Qualis. More than Chevrolet, it was Scorpio that worried Toyota most. The company felt that the intended consumers ( individuals) were moving away from Qualis. Market research suggest that consumer needs are changing and Qualis did not fit into the consumer's schemes.
Toyota had the company policy that a model should have attained leadership position before phasing out. Qualis has attained its saturation point. So the company had the challenge of retaining the leadership position in the segment and also to expand the market. It wanted to get out of the " Taxi " tag. Another development was the famous Innovative International Multipurpose Vehicle Platform ( IMV) which was decided to be the base for all international products from Toyota.
In 2004, Toyota announced the phasing out of Qualis. Interestingly, the month where the phasing out was announced saw record sales for Qualis. Its difficult for a brand to succeed and even more difficult for a marketer to kill a successful brand. Qualis ' death was timely and paved way for a more successful Innova.
The natural question arises when a company decides to kill a brand is about the existing customers. For products which needs after sales support and spares, usually companies have a policy of supporting its phased out brand for over a decade. The existing customers may feel less worried if they are assured support by the company for a reasonable period.

Brand Update : Taj Mahal Tea

Taj Mahal tea has launched a new variant : Dessert Tea. The dessert tea comes in three flavors like French Vanilla, Butterscotch, and Dulce. The new range comes in attractive packaging and is promoted with the brand ambassador Saif Ali Khan.

Dessert teas are new to India ( as far as I know). But it looks strikingly similar to Cappuccino . May be the product is just creamy tea with icecream flavors . What ever it may be , the brand looks tempting.
Taj Mahal Desset tea has the slogan " Pamper Yourself " and the ads are already in various magazines. The brand also has a hip-hop website www.pamperurself.in.
The brand is being positioned as a beverage to indulge in. When you are at office or at home, taking this brand will carry you to another world.
The brand is hoping to replicate the success of Bru Cappuccino. The brand stands out with its unique packaging which gives it a premium look. For tea lovers, it is a break from the usual monotony.
One thing to worry for this new range is the limited success that other innovations had in the tea segment. Lipton Iced tea was not a success despite high decibel advertising. However these new flavors and variants will bring back the excitement in the tea segment. Marketers were worried about this category ( tea) losing its charm among the youth. If successful, dessert teas will open new opportunities for tea marketers .
Related Brand
Taj Mahal Tea

Accu-chek : Live Life The Way You Want

Brand : Accu-chek
Company : Roche

Brand Analysis Count : 293

Accu-chek is a unique brand. The brand is a pioneer in home blood sugar monitoring device market in India. Accu-chek is the brand of global diagnostics major Roche. Roche introduced the revolutionary blood monitoring device in 1983.
India is the facing the huge problem of burgeoning diabetic patients count. According to media reports 20% of world's diabetic patients are in India. This has created a market for diabetic related products in India which is estimated to be over Rs 1236 crore growing at 16%.
Like the brand " Sugarfree" discussed elsewhere in the blog, Accu-chek also treats diabetes as a lifestyle issue rather than a disease. Accu-chek is positioned as an lifestyle enabler rather than a medical device.
This smart positioning comes from the customer insight that diabetes is an obstacle to a person's way of life. Once detected, the person's life changes forever. The lifestyle changes and the enjoyment withers away.
One of the most important part of treatment for diabetes is the regular blood sugar monitoring. Doctors assure the patients that if they are able to monitor sugar levels and adjusts their life, diabetes can be contained. But monitoring blood sugar level involves visits to the lab which is a real boring and damning experience.
It is from this problem that innovative products like home blood monitoring devices were created.These devices are a boon of diabetes patients because of the convenience factor.

Accu-chek is actively promoted by Roche in India. The brand has the ace cricketer Wasim Akram as the brand ambassador. Wasim was diagnosed with diabetes during his peak career point. Most analysts predicted end of career for Akram. But with careful monitoring and control, Wasim came back to cricket and proved the doomsayers wrong. WasimAkram fits perfectly with Accu-chek's positioning of lifestyle enabler. Akram features in the ads of this brand and often participates various events sponsored by the brand.

Accu-chek uses the classic slogan " Live life the way you want". The slogan actively captures the brand's vision and I am quite impressed by the vision of the brand. The brand assures the customers that one can life a healthy life with diabetes.
To reinforce the positioning, the brand is very active in promoting information regarding diabetes. The brand had a CSR initiative in 2004 called Inspiration Series where the brand took up the cause of juvenile diabetes ( kids suffering from diabetes). The brand also leads in observing November 14 as World Diabetes day by organizing awareness camps and road shows.
The brand also is a smart innovator. Accu-chek has lot of variants like Accu-chek integra which was launched in 2007. This product is a premium product which has more advanced features. A typical blood monitoring device consists of a a meter, strip and finger pricker .

Accu-chek is not without competition. The biggest competitor is One Touch Ultra from Johnson and Johnson. The list is long with every major pharma players launching their own brands. All these products are priced higher starting from Rs 2500 and above. The testing strips are also very expensive and now there is a trend where companies sell the meters for low prices and make money on the strips. However for a consumer, these products are a boon and the increased competition may see the prices becoming less and the product becoming more affordable.

Brand Update : Vim

Vim has become better again. After launching the liquid variant to counter the attack of Pril, Vim has taken the battle to Exo.

Exo which is a brand of Jyothi Lab has been positioning itself as the dish wash bar with antibacterial properties. Exo has been promoting the USP of antibacterial bar using the ingredient Cyclozan. The differentiation was effective and the antibacterial attribute gave Exo sufficient consumer attention.
This year, Vim relaunched itself as Antibacterial Vim. The latest relaunch takes on the differentiation of Exo. In marketing theory , we talk about Competitor Points of parity . Competitor points of parity aims to neutralize the points of differentiation of competitors. The latest relaunch of Vim is a classic example of this concept.
Does Exo has a reason to worry?
I think there are two main reasons for Exo to worry. Firstly its USP is no longer unique. The same attribute is now shared with the competitor .
Secondly Vim has put Exo in a trap. The new Vim uses Neem + Lemon as the antibacterial agent while Exo uses Cyclozan which sounds like a chemical. So here again Vim scores over Exo.
Vim is a classic example of how brands sustain its marketshare through careful marketing strategies.
Related Brand
Vim