Saturday, April 16, 2011

Brand Update : 7 Up gets into Anger Management

After a long period of neglect, Pepsi has given some life to its sparkling lime brand 7UP. Ever since the spectacular brand launch in 1992, the brand went down in its share of mind and the market share. Pepsi is to blame for not nurturing the brand enough. The space left vacant by 7 Up was successfully taken by Sprite and Pepsi still is confused between Mountain Dew and 7 Up.

Now after almost 3 years, some decent marketing campaign has been launched for this brand. The last campaign was in 2009 for the launch of 7 Up Nimbooz which further diluted the existence of the parent 7 UP brand.

For the summer of 2011, 7 Up has roped in the Bollywood star Sharman Joshi as the brand ambassador. The brand is currently running a series of TVC featuring Sharman.

Watch the ad here : 7 Up Truck 

Along with the new celebrity comes the new positioning platform. The brand has taken up the role of Anger Management Expert. The new ad puts 7 Up as the best way to chill the anger. The ad can be seen as a continuation of the earlier positioning of " Bheja Fry , 7 Up Try".

One of the grave problem that this brand faces is its positioning. The brand has never been able to find a right positioning for itself  in the Indian market. Although it came first, it had to play second fiddle to Mountain Dew and Pepsi was confused about the position of 7 Up  in the brand portfolio. This confusion enabled Sprite to become the third largest soft drink brand in the country.

The new ad and the positioning of Anger Manager is not going to do anything better for 7 Up . The ads are quite catchy and Sharman offers some amount of  " cool factor " . The brand has the new tagline " Chill Machao " . Again the tagline is skewed towards the Hindi speaking consumers and I cannot find a better English translation for that. Anyways the brand talks about keeping cool.. 

The new campaign and the celebrity will raise the share of mind for the brand. 7 Up still have strong awareness in the market. Fido Dido is still alive in the mind of the consumers and in this era of ZooZoos, Fido could have done wonders to the brand if it made a comeback now.

In my personal opinion,7 Up still has not found a right positioning but has come close. By explicitly focusing on Anger, the brand lost a chance to position itself as a " Keep it Cool " positioning . The brand should have taken a broader platform than just Anger . Anger is just one of those instances where one loses cool.   Hopefully the follow up commercials may take the brand to a much broader positioning platform than just anger management. 
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Tuesday, April 12, 2011

Nutricharge Man : Smart Nutrition

Brand : Nutricharge Man
Company : Tropical Wellness Pvt Ltd

Brand Analysis Count : # 479


Indian nutraceutical market is estimated to be around Rs 4500 crore . The nutraceutical market consists of products like functional foods, nutritional supplements etc. The market is on a growth mode and is expected to touch more than Rs 10,000 crore in a few years.
Tapping this high growth market is a new brand  - Nutricharge Man. This brand is marketed by Tropical Wellness Pvt Ltd and manufactured by Panjon Pharma Ltd.  

Nutricharge was launched in a phased manner and the brand was in certain market from 2010. In 2011, the brand has been launched nationally. Nutricharge Man is a nutritional supplement in the form of capsules. The product contains 35 essential nutrients  which will supplement the normal food. The logic is that the regular food may not be able to supply all nutritional requirements and hence one needs to take the help of such nutraceutical products.

The most interesting factor about this brand is that Nutricharge Man is endorsed by none other than Amithabh Bachchan. The brand is currently running a print campaign in most of markets featuring the brand ambassador. The communication of the brand is quite rational and informational in nature. The brand ambassador talks about the need for a healthy life enhanced by Nutricharge. The brand has adopted the positioning platform of Smart Nutrition. 
The brand is targeting the middle-aged man who is health conscious and has the potential ( fear) of contracting  lifestyle disease. 
When I saw the print ad of this brand, I went on to search about this brand and to my surprise, little was available on the internet. The brand has a well made website but there is no mention about the company that makes this brand . Since this is a health related product, consumers will look for details like the brand -owner because they have to trust the product before consuming it. Although Big B will give credibility to the brand, it is important that the consumers know about the manufacturers of a product like food supplement. 
The brand has definitely boosted its prospect rightaway with its association with Big B. But the downside is that it will be perceived to be a brand for older men rather than the middle aged man. The brand is targeting the people above 40 years of age.  The competitors of this product is the products from brands like Amway ( Nutrilite). 
In a way Nutricharge will be creating a new category of OTC nutritional supplement. The brand is relevant since there is a huge rise in lifestyle diseases and burn out in the middle age is now a common phenomenon.

Friday, April 08, 2011

Nerolac : Painting A Greener Tomorrow !

Brand : Nerolac
Company : Kansai Nerolac

Brand Analysis Count : # 478

Nerolac is an interesting brand story. This brand which has a rich heritage of over 97 years is on an aggressive mode in the Rs 2.1 Billion Indian paint market. The company which created this brand was born in 1920 as Gahagan Paint and Varnish Co in Mumbai.In 1957 the company was transformed to Goodlass Wall Pvt Ltd  later to Goodlass Nerolac Paints Ltd . The company was a part of the Tata Group till 1999 when its technological partner - Japan based Kansai Paint Co Ltd took a controlling stake in the company from the Tata Group. Now Nerolac is a subsidiary of Kansai Paints and the company has been rechristened as Kansai Nerolac Paints Ltd.

Nerolac is a leader in the Industrial paint segment of the Indian paint market. The Indian paint market is huge with an estimated market size of over Rs 17000 crores of which decorative paint segment constitutes over seventy percentage. The market is typically Indian which means that it is fragmented. According to a report by the brokerage firm Equity Master, the unorganized sector commands around 35% of the market. In the organized  decorative paint segment, Asian Paints is the market leader with a share of 30% followed by Nerolac with 20% , Berger Paints with 19% and ICI with 12%. 

Nerolac from the beginning of 2000 has been trying to attain leadership position in the decorative segment and the fight makes it a really interesting brand story. Nerolac had to fight the tremendous brand equity of Asian Paints in that segment.

Nerolac is a brand which never hesitated to invest in promotions and brand building. The brand has a really commendable awareness which was created through heavy brand promotions. The jingle " Jab Khar Ki Raunak Badhana ho, Deewaroan ko jab sajana ho , Nerolac , Nerolac "  still lingers in the memory of the public. Such catchy jingles and campaigns lifted the brand to double digits market share levels but could not bridge the gap with the market leader. 
It was in 2003 , that the brand made a huge plunge in celebrity driven promotion by roping in Amitabh Bachchan. The endorsement from Big B was a big news at that point in time. One of the major positioning move for Nerolac also happened at that time.Nerolac was originally positioned on a beauty-enhancing  proposition. The brand talked about decoration and in a plain speaking style successfully associated itself with that proposition otherwise that jingle couldnot have survived this long.

In 2003, the brand tried to emulate the Asian Paint's positioning based on colors. The ads featuring Big B had the tagline " Ye Rang Jo Hain, Zindagi ko Chootha hai " ( This color touches your life). In my personal opinion, the adoption of a positioning similar to Asian Paints confused the consumer.Although the endorsement of Big B put the brand on a high awareness state, the similarity of positioning had a negative effect on the association of brand and celebrity. I remember reading a report which mentioned that during the Big B endorsement, when consumers where asked about the brand which Big B endorsed, rather than Nerolac, they mentioned Asian Paints.

Before that positioning change in 2003, Nerolac had many things going for it. The brand had very powerful brand elements like the jingle and even a popular mascot - a painting tiger named Goody. The mascot was very popular and shared a powerful association with the brand. But the mascot was discontinued in 2003. Goody was created in 1970 to act as a differentiator and also create an identity for the brand. Since there were many players, the owners wanted as mascot to make the brand stand out. The decision of dropping such a powerful popular brand element was a mistake that Nerolac made. The brand should have made the mascot contemporary and that could have added some additional power to the brand .

During the late 2008, the brand still felt that it is not able to close the gap between itself and the market leader. The association with Big B was discontinued and the brand went for non-celebrity campaigns.

This year, the brand decided to make another high profile attempt using none other than Shah Rukh Khan to endorse the brand. The brand is now running lot of TVCs featuring the new celebrity ambassador.
In a significant move the brand has repositioned itself. In tune with the global positioning of its parent Kansai Paints, Nerolac also adopted the positioning based on environment -friendly attribute. The new campaign positions Nerolac as a healthy paint with no lead content and Eco-clean property. Shah Rukh sells this idea through the TVCs
Watch the Ad here : Nerolac 
So far Nerolac's major marketing issue was its inability to create a meaningful differentiation from Asian Paints. While Asian Paints established itself on the Color platform , Nerolac was confused about its own strength. This was reflected in most of their campaigns. Although the campaigns were well made, these ads did not reflect any image for Nerolac. Now the brand seems to focus on the Environment Friendly Healthy Paint as its core positioning platform.

The question is whether this positioning is important and meaningful for the consumers. It is true that Indian consumers are aware of the harmful effects of paint fumes. But this issue happens only during paining and after the painting is done , the harmful effects are hardly noticed. So will a focus on the Healthy Paint attribute be considered a powerful differentiator ?
Healthy Paint is a meaningful differentiator but not a powerful or sustainable one. Asian Paints or any other competitor can easily achieve parity with this feature. Infact Nippon Paint is already running a campaign for its Odour free paint  product.

In comparison with Asian Paint's focus on colors, Nerolac needed a much more powerful emotional differentiator rather than a eco-friendly platform because eco-friendly has now become a most used one rather a passe . Every brand talks about its eco-consciousness in one way or other. So putting that as the main positioning may not stand against a powerful competitor like Asian Paints.

Having said that , the presence of  Shah Rukh Khan will give a terrific boost to the brand. But this boost will be because of the celebrity power rather than the brand power and will fade when the association stops. The brand have adopted the tagline " Kuch Change Karo, Chalo Paint karo " roughly meaning, " Change Something, Start Painting  " ( !!!!!!) . Frankly I did not exactly got the idea behind the tagline. The tagline is not at all related to the core positioning of a Healthy Paint. So there is some confusion regarding the core brand manthra . Theoretically  the taglines are derived from Core Brand Manthra and the lack of that core manthra is the reason for most of positioning errors.

On a branding perspective Nerolac still needs to identify meaningful positioning to beat Asian Paints. Environment Friendly or Healthy Paint is an idea whose time has not come to India as of now.

Monday, April 04, 2011

Brand Update : Accent refuses to die !

12 years and over 300,000 cars sold worldwide, Accent still proved to be relevant in the Indian market. In the marketing world where brand managers gets bored with the brand even before consumers do, Accent is a different story altogether. 

Launched in 1999, the brand is one of the oldest selling sedan in the Indian market. Despite poor marketing support from the company, Accent once again shows that value-for-money and product performance is the key to unlock the purse of an Indian consumer. This brand is surviving just because of these two factors.

Accent got little or no promotional support from Hyundai for the last few years. Most analysts have written off this brand with a view that Hyundai will eventually phase off this brand. But it did not happen that way. Despite being a perceived dated model, Hyundai still sells decent number of Accent in the Indian market. Priced between Rs 5 Lakh - Rs 5.5 Lakh, this is still the most affordable and reliable entry level sedan in the Indian market.
One of the major factors that contributed to Accent's long run is the lack of competition. Although many brands tried to cater to the entry level sedan market, very few have survived. The only noteworthy competitor being the Indigo CS. With the death of Ford Ikon, Accent's chances of survival got a boost.

Having said that, Accent should have been given more promotional support by the company. Brands don't die. It is often killed. Accent will die not because of poor product performance but lack of marketing support. Hyundai never tried to build a brand image for Accent. The brand never had a memorable positioning . There was never an excitement around this brand and people chose Accent through a rational decision. This lack of emotional quotient of the brand will prove to be the reason of its eventual death.
Ideally Accent should have been nurtured by the company. If BMW or Benz can retain its charm all these years, why not Accent ? 
While product performance helps bring the consumers to the brand, emotional engagement keeps the brand live for ever. There was no attempt from Hyundai to build any type of emotional engagement about the brand.

Hyundai recently launched the 2011 version of Accent. The brand gets a facelift and some cosmetic changes. The launch was a muted affair and the brand's micro-site doesn't have the new pictures uploaded. In one way Hyundai executives were forced to keep the brand alive because of external pressure - lack of competition and demand. Given a chance, they could have just killed the brand ! What a paradox.

Tuesday, March 29, 2011

TVS Wego : Body Balance !

Brand  : Wego
Company : TVS Motors

Brand Analysis Count : # 477

TVS is on a roll these days. The company's fortune multiplied ever since it broke up with its partner Suzuki in 2001. The company made a strong comeback in the two wheeler market with TVS Victor and later created a place in the market through TVS Apache motorcycle.

In 2011, the company has entered into gear-less scooter segment with the high profile , high decibel launch of TVS Wego. Wego is a unisex scooter  with a engine capacity of 110 CC and priced around Rs 42,000. The brand directly competes with the market leader Honda Activa. TVS has already built a strong equity in the 60cc scooterette market with its market leading brand TVS Scooty.

TVS Wego is in the market at the right time. The scooter market in India is growing at a scorching pace and dominated by one big brand- Activa. A large growing market  dominated by a single player is always an attractive option . There is always a space for a second brand provided it can offer a differentiated value proposition to the customer. 

In the Indian scooter market, the competitor is Honda and it is not an easy task to offer a value proposition that beats Honda. Many players have accepted defeat in this market including the erstwhile market leader - Bajaj Auto. Hero Honda is another strong contender with its brand Pleasure which is mainly targeting the lady commuter.

TVS has created a worthy challenger to Activa by launching Wego. Going by the reviews, there is a general consensus that Wego will be accepted by the consumers. More importantly , the brand was able to find a worthwhile differentiation to fight the market leader. Wego was launched at the right time when Honda is struggling to meet the demand for Activa. The long waiting period of Activa will force many customers to look for alternatives and this offers tremendous opportunity for Wego.

Wego is well styled and adequately powered scooter and is priced along the market going rate. The brand has found a unique differentiator  and has called it Body Balance . During the Bajaj Chetak era, balance was a critical issue since the engine of Bajaj Chetak was placed on one side and caused considerable imbalance. Vespa which was the competitor of Chetak was considered to be more balanced since the spare tire was kept on the other side to balance the engine weight. 

Although modern scooters like Activa and Pleasure doesn't seem to have such an issue, the body balance focus of Wego seems to be a relevant differentiator because balance have association with stability and safety.
The website of Wego explains the body balance in a detailed manner. Unlike the other scooters, Wego has a front inclined design which gives better stability while riding. The brand chose this feature as its USP and is going all out to promote body balance as its USP.

So the opportunity is right, the product has right features and has found a reasonable differentiation and the next critical stage is to communicate the value proposition to the consumers.Wego has really disappointed in the brand communication stage.The television campaign of Wego is one of the worst ads that I have seen in recent times ( strictly personal opinion ). 
One and only best thing about the ad is that it creates a strong association between the brand and the Body Balance feature. So in that perspective, the ad does its job. But on all other counts, be it creativity, execution , the ad is totally lost. The ad can be viewed once but not worth watching second time. 

Watch the ad here : TVS Wego Body Balance
I still don't understand why that old lady is carrying a monkey doll ???

My personal opinion is that  such features are best explained using a rational theme. Here in this case, the brand has tried to use humor  and hyperbole to convey the concept of body balance and the viewer is clueless about how this body balance works in practice.The counter argument would be that a normal user will checkout the website or showroom and find about the explanation about body balance and the campaign is just to bombard the consumer with this term . So to be fair to the brand, the ad works at some level but at the cost of refinement and creative execution. 
Unlike Hero Honda Pleasure, Wego has positioned itself as a unisex scooter for modern day couples. The entire communication is targeting couples . 

Wego can offer quite a challenge to Activa. Activa is currently struggling to meet the demand and the long waiting period can cause many customers to look at Wego. Activa recently launched a print campaign assuring customers of speedy delivery once they ramp up their operations. 
The success of Wego largely will depend on the performance of the product on road. The real customer reviews and word of mouth will be the acid test for this brand. 

Wednesday, March 23, 2011

Brand Update : Sprite Started Preaching Gyaan !

This summer Sprite has launched a series of campaign under the banner of University of Freshology. This heavily invested high decibel campaign is interesting because it has subtly changed the basic DNA of Sprite ( Indian context). 
Sprite belongs to the sparkling beverages segment which is having a market size of 700 million unit cases and the brand has a market share of 14% . ( Source afaqs). The brand had crafted a special place for itself by differentiating itself as a plain thirst quenching drink.
Sprite gained much traction in the market by promoting simplicity. While the other soft-drinks brand including Coke spend lot of time building hype and building castles on air, Sprite did a contra - thinking and projected itself as a drink that quenches thirst . That plain non-reverence take on the other brands made Sprite a huge hit in the market . 

Sprite was launched with a famous tagline "Bhujaye only pyas , baaki all bakwaas" ( Sprite quenches thirst while rest talk nonsense) .Over these years, the brand experimented with different taglines which were not quite successful as the first one. The brand never the less maintained its posture of a no-nonsense softdrink which was its DNA.
The recent taglines were " All taste, No Gyaan " and "Seedhi baat, no bakwaas, clear hai "

The current campaign of Sprite talks about a hypothetical " University of Freshology " . The University presided by the brand and a fictitious professor will teach youngsters to tackle difficult situations like :-
 How to ogle at girls when you are sitting with your girlfriend ?
How to handle difficult questions especially from papa or mom ? 
etc etc.
Watch the campaign here : Sprite roommate
                                          Sprite Girl friend
                                            Sprite ogling 

Even though the campaign looks quite interesting, there is nothing fresh as far as the big idea is concerned . The idea of a University is pretty stale and has been in the market before in the form of Axe Academy and Horlick's Nutrition Academy  etc. The positioning strategy of a brand posing as an expert is old fashioned strategy.

Here there are two significant changes that has happened interms of brand's positioning. The brand has moved from its core positioning as a Thirst Quencher to Freshness Provider. Thirst and Freshness, although related, are two different platforms. Thirst is a basic need while Freshness is a broader concept  ( benefit). So by shifting focus from thirst to freshness, the brand has made a  significant change in its positioning.But the current positioning has a problem. Another brand from Coca Cola stable - Limca has the positioning based on Freshness. The imagery of water splashing is shown in the commercials of Limca also.Limca has the tagline " Fresh Ho Jao " meaning " Be Fresh " . So is Sprite taking the place of Limca  ? Can two brands from the same company in the same market have same positioning ? Which is more fresh  - Limca or Sprite ? Is Limca on its way out ??? Has the company looked at the similarity in positioning of the brands in their portfolio ? 

Another significant shift is with regard to the brand personality of Sprite. All through the life, Sprite has been a ruthless critic of preaching. It had made sarcastic parodies and spoofs of brands which tried to show off or preach to customers. At one point of time, Sprite even had the tagline  "All Taste No Gyaan " means All taste No Preaching. It is saddening to see such a brand starting a university to teach some Gyaan to the consumers. This is a huge backtracking from the much publicized, much liked DNA of Sprite as a plain Thirst Quencher. The new ads of Sprite even shows the professor having a board which shows Freshology Lessons  ( Gyaan) ! What a paradox.

It is confusing why Sprite thought of such a big shift interms of the brand DNA ? The concept of a honest thirst quencher is a platform which is very strong and relevant. The scope of creative execution was also plenty. Since the brand has strongly associated with that platform, it also acted as a clear differentiator for the brand. If a consumer is asked  about Sprite, he would definitely say that its a clear drink that quenches the thirst , which is a powerful place to occupy in the consumer's mind. I feel that the brand has taken a huge risk in diluting the core positioning and altering the brand personality. The damage will be hard to repair.

Another factor which I have noticed is the audience or the TG which the brand is talking to. Sprite, in its commercials has always been male dominated. In all the campaigns except the Sania Mirza ad, main characters were male but the brand was never perceived to be a drink for men because the ladies were not shown in poor light. But in the latest two campaigns of Sprite, the brand has taken potshots on girls directly which is also a risky move for a gender- neutral product like a softdrink. There was no need to show girlfriends as jealous or boring unless the brand decides to target only male consumers. All though these issues may seem petty, its better to be careful.

The brand also has changed its tagline to " First Drink, Then Think " which may not have much relevance to the brand outside the context of the current campaign. The tagline is neither catchy nor worth remembering unlike the earlier taglines.
All those which has been discussed in this post are changes which have long-term effects. The shift in the core DNA of the brand will dilute the brand's equity which was built over the last 12 years. There is a clear sign of confusion in the brand's vision about its Manthra and Positioning. I think the brand should  First Drink and Then Think ... Clear Hai ?
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