What Makes Santoor A Successful Brand/ Santoor Brand Strategy

Lessons in Marketing from Vivel Body Wash

Lessons from Kashmir Day Twitter Controversy for Marketers

On February 2022, brands like Hyundai, Kia, Dominos landed up in trouble over some tweets from Pakistan over Kashmir. There are lessons to be learned from this controversy.

Why Ford India is Advertising After Deciding to Quit ?

Refresh Tears : Golden Years Ahead

 Brand: Refresh Tears

Company: Allergan India ( ABBVie )

Brand Analysis Count: #615

Indian Pharmaceutical industry is huge in size estimated to be around $42 Billion. One of the major growth areas in this industry is the OTC ( over the counter) products which can be bought without a prescription. This OTC rush has even created a new category called FMHG - Fast Moving Health Goods.

OTC ophthalmic products is another emerging area in this industry and one of the major brands in the market is Refresh Tears. Those who are using computers for a long time may have never missed this brand which is used as a relief to mild dryness in the eyes. The dry eye strain market is estimated to be around Rs 400 crore and Refresh Tears is a prominent player in the market. Although an OTC product, this product is rarely advertised and often the first purchase is through a doctor prescription. 

With the incident of eye-strain is rampant with the heavy use of mobile and laptops, a whole lot of eye care products have entered the market and most of them are natural/ayurvedic in nature. The market is expected to grow manyfold because digital device usage is only going to grow. So then why is the brand owner is restraining from heavy advertising? One reason I can think of is the role that influencer play in this market. Allergan is a company that plays an important role in the ophthalmology space and usually, a consumer will have the first encounter with the brand through the doctor. 

In my observation, usually, doctors tend to avoid prescribing OTC brands once they are heavily advertised. I have seen this in the case of cough syrups. Now Refresh Tears is sold at a premium of rs 150 and when the doctor prescribes it, the patient will have to buy irrespective of the MRP. In the OTC that is not the case. Once the consumer starts using these brands, then the continuous purchase is done without prescription. So this is a dilemma that many pharma companies face when they put a product under the OTC category. For now, I think the brand owners are happy with the way Refresh Tears are fairing and probably comfortable with the margin too. Another reason is the nature of the product. Eyes are so precious that consumers may ask the opinion of the doctor before going for self-medication.

This brand is in a category that will see huge growth because of the evolving consumer behaviour and digitization and Refresh Tears is all poised to reap the benefit of this natural growth. 

Malkist : Can't Resist

Brand: Malkist

Company: Inbisco

Brand Analysis Count: #614

The Indian biscuit market is estimated to be around Rs 37000 crore and is characterized by high penetration and intense competition. The market has all the major brands vying for a share but is dominated by Brittania and Parle. This is also one market that stood its ground even in the Covid-19 pandemic. 

In 2021, a new brand entered the market by the name Malkist which is from Inbisco which is a subsidiary of Indonesia based Mayora group. Inbisco is well known for its confectionery brand Kopiko which has carved a niche for itself in the confectionery market. Malkist is a brand from Indonesia from  Mayora's portfolio.

Malkist is not an ordinary biscuit. It is in the sub-category of crackers which is a biscuit usually preferred by adults who are diabetic or health conscious. Usually, crackers are taken with added toppings to make them consumable. This is where the brand has identified an opportunity. Malkist wants to redefine the cracker category in favour of the larger set of young consumers by making it different and palette friendly. 

Malkist has done this by adding flavours to it. It is a 7 layered crackers that come in flavours such as cheese and chocolate. The brand which was soft-launched a year back is now launched nationally. The brand has also given a big boost to the launch campaign by getting none other than Amitabh Bachchan. Bachchan has brand pull across demographics and getting him to promote the brand was a big plus for Malkist.

The launch campaign featuring Big B is also a delight to watch and the ad makes use of Big B to the fullest. The theme is " can't resist" is one of the most used themes in the food-related ads, but the ad is never boring thanks to the presence of Big B. What is good about the ad is that it persuades the customer for product-trial which is the primary and paramount objective for any new brand in the market. The rest of the success depends on how the product performs. 

Malkist is positioned as a premium cracker and is now pushing the brand solely on the taste factor which cannot be termed as a clear differentiator. However crackers with irresistible taste is a nice value proposition to have at least at the launch phase. The brand will be looking at bringing more flavours to the portfolio in the coming months thus catering to the variety-seeking needs of the target market. The brand is also an example of a competitive strategy of niche marketing where the company aims at carving a niche in a highly crowded market away from the competitors.

Aquaguard: Paani Ka Doctor

 Brand: Aquaguard

Company: Eureka Forbes

Brand Analysis Count: 613

Launched in 1984, Aquaguard was one of the pioneers in the water purifier market in India. The brand from Eureka Forbes created and led the water purifier market for more than three decades now. Aquaguard was launched after the success of the vacuum cleaner products from Eureka Forbes. The company used the direct selling model to sell the water purifier also. Like any pioneer, Eureka Forbes had to do the hard work in convincing the market, the need for a water purifier at home. 

Slowly the market warmed up to the category and the growing awareness of water pollution and the need for better drinking water accelerated the adoption of this product especially in the middle class. When the market grows so does the competition. Aquaguard got a worthy competition in Kent. Kent approached the market in a different way by launching a premium water purifier with an advanced technology called Reverse Osmosis (RO). 

Through heavy advertisement campaigns featuring Hema Malini, the brand quickly gained traction and virtually owned the RO water purifier product line. Kent successfully communicated its claim that RO purifiers are better than the ones marketed by Aquaguard. Despite being the market leader, Aquaguard struggled to counter Kent's RO based marketing push.

Over a period of time, Aquaguard launched its own range of RO purifiers. One of the chunks in the brand's armour was the advertisement support for Aquaguard. Kent was heavily promoted and the communication was consistent and targeted. While Eureka Forbes was not that aggressive on the promotional front. 

Later the brand wake up from lethargy and followed the celebrity endorsement strategy of Kent by roping in Madhuri Dixit. Aquaguard is positioned as an expert in the water purifier domain communicated through the tagline " Paani ka Doctor" meaning - Doctor for Water. The water purifier portfolio has three extensions - Aquasure which is aimed at the lower-priced segment, Aquaguard which caters to the bulk of the market and Dr Aquaguard aimed at the premium consumers. 

While Aquaguard initially was following a catchup strategy with Kent in terms of technology perception, the brand took an aggressive stand in recent years. The brand launched variants with advanced technology and features such as Aquaguard Ayurfresh that gives taste and aroma to the water through a herb diffuser. Another launch was the copper and stainless steel variants taking the features ( augmentations) to the next level.

Recently the brand launched a veiled attack on Kent RO purifiers in the campaign for the Aquaguard active copper variant. The market leader claims that RO has become an outdated technology and the new technology is the active copper feature. The move is a smart one but a tough call. Kent has spent a huge amount of resources to convince the customer that RO technology is a superior version. Aquaguard may have to match that share of voice to claim technology superiority over the rival. It needs to be seen how Kent will react to this move by Aquaguard. 

Brand Update : Prestige takes Svachh idea to gas stoves

 It is always good to see how brands leverage good ideas and use them as a platform for product innovation. Prestige had struck a smart idea of Svachh ( clean) products probably inspired from the highly lauded Svachh Bharat Abhiyan. The first product was the Svachh pressure cooker which had a deep lid with spillage control that prevents froth from flowing down the cooker. Although I was sceptical, I found the cooker very useful at home. Spillage is a common problem is a pain point in the kitchen. 

The brand has not extended the idea to gas stoves with the invention of Svachh gas stoves where the burners can be lifted so that the entire stove platform can be cleaned. It is a simple idea but very useful especially since homemakers are often troubled by unclean gas stoves. I guess that Prestige will be looking to expand the ideas to multiple products under its umbrella. 

These small ideas are incremental, simple but make sense for the consumer. Although these ideas can be replicated by the competitors, Prestige now has the image of being a very innovative and thoughtful marketer. Vidya Balan as the brand ambassador brings more authenticity to the brand campaigns. The brand is well poised to harness the power of little ideas. 

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Brand Update : Cadbury Dairy Milk and Nostalgia Advertising

 Recently Cadbury Dairy Milk did the unthinkable; it recreated the iconic advertisement of the girl dancing during a cricket match with a twist. The marketing and advertising community was thrilled to see the recreated ad and the creative prowess of the agency O&M.

The ad evoked a lot of nostalgia among the consumers who not only liked the chocolate but also enjoyed the brand's advertisements. Nostalgia is defined by marketing academicians as a preference for objects that were common when one was younger. Marketers use nostalgia both in products as well as communications. Recently Mahindra brought back the Jawa brand as an example of nostalgia-based product development and launch. Nostalgia is also used in brand communication in different forms. It can be in the form of themes, music, imagery etc. Parachute Advanced used an old Hindi song in their campaign evoking old memories, some brands bring back the old jingles, taglines evoking nostalgia among the consumers. Research has indicated that consumers have a preference over products that are more aesthetic in nature which has strong associations with their youthful days. Another set of researchers have found that there is an increased tendency of spreading the brand through word of mouth. 

The recreated Dairy Milk ad is a brilliant move by the brand rekindling the interest and love for the brand. The ad also strikes a chord with the new generation because it ticks all the right boxes in terms of gender equality and empowerment. More than that this is yet another brilliant example of brand storytelling. 

Brand Update: Cadbury 5Star takes forward the Do Nothing Theme with new Ad

 Cadbury 5Star seems to have hit a jackpot theme - Eat 5 Star, Do Nothing. The brand has launched a new campaign extending the theme in a new situation. And just like the last one, the ad is funny and not boring. To find a campaign theme that can be used as a platform for multiple ad campaigns is a priceless moment for marketers. It gives the much-needed juice for consistent marketing campaigns without boring the viewers. I think that 5Star got such a platform. Kudos to the campaign team.

Brand Update: Milkybar Attempts Gamification

 Over the last few years, there has been a serious attempt by the milk chocolate brand - Milkybar to chart a new path through activity-based brand engagement. It can be broadly classified as gamification where the game elements are incorporated into the brand and consumption. 

In the earlier campaigns, Milkybar has been focusing on the benefits from its milk ingredient and highlighting the calcium content and the health benefits associated with it. Later there has been a strong focus on bringing in activities through games/puzzles bundled along with the chocolate. This along with celebrity endorsers like Shilpa Shetty is expected to boost the brand's preference. Interestingly, the brand's communication is primarily targeted at the mother rather than the child. The brand has the tagline - Play Eat & Learn.

The brand hopes that the activity bundling will encourage mothers to choose Milkybar over others because of the added benefit ( like children getting smarter !). Milk chocolates are a small segment of the market and it is purely an individualistic choice whether people like this category or not, so marketing makes it much harder since it lacks the universal likeness of ordinary chocolates. The concept of such gamification is good since it engages the consumer ( kids) with the brand beyond just consumption and makes the kid play with the brand longer than usual. It has the potential to create more brand-related outcomes. 

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Good Day Toothpaste: Start Your Day with a Good Day!

 Brand: Good Day Toothpaste

Company: Good Day Oral Care

Brand Analysis Count: #612

It takes a lot of guts to launch an FMCG brand in the time of a pandemic like this. In that sense, what a group of entrepreneurs has done in this pandemic by launching a toothpaste brand is indeed very courageous.

Little is known about the brand Good Day Toothpaste. In fact, a google search has not yielded many results. I came to know about the brand from a television advertisement and thought that Brittannia got crazy and launched a brand extension of Good Day biscuits. 

A search indicated that it is not the case and the brand is from Kerala. 

As a marketer, the first question that comes to mind is the brand name. While Good Day is obviously a nice brand name for toothpaste, why should a firm take a famous biscuit brand name from a big business house?

Technically it is possible that the Good Day brand name is available for the toothpaste category but there may be litigation on the use of such a brand name.  Brands like Amul and Lux are indeed used by hosiery marketers overcoming the legal challenges over trademarks.

Having such a brand name is very helpful because of instant recognition and recall and may prompt some initial adoption because it carries a reputed brand name. But those are very short-term advantages.

The brand doesn't talk much about the key differentiators against its competitors like Colgate or Closeup. The ads just talk about the tagline - Start your day with Good Day. 

Good Day toothpaste comes with three variants - Milky White, Herbal and Meswak. 

The brand also is having Xylitol and hence the brand does not contain sugar. That brings a question as to whether other toothpaste brands have sugar? ( Need to check on that). 

The brand may be testing the waters in some test markets, which may be why information is not there on the internet.

However, the toothpaste market is a highly cluttered and competitive market and an ordinary product will not do any good in this market. To launch a brand in such a market needs a lot of guts and let us see how the brand pans out in the future. 

Brand Update: Domex launches a direct frontal attack against Harpic

 In a very interesting move, HUL's toilet and surface cleaner brand Domex has launched a direct attack on the market leader Reckitt & Benckiser's Harpic brand this season. According to LiveMint, the Indian hygiene market is worth around Rs 38000 crore and the toilet-cleaning market is alone worth Rs 1600 crore. Harpic is the market leader in this segment. 

Domex has been trying to counter the market leader by positioning itself as a germ-killer. With the pandemic scare in place, the hygiene market is expected to grow because of increased customer perception of cleanliness and hygiene. 

This year, Domex has launched a direct frontal attack on Harpic that too with a direct comparative advertisement. The campaign had both print and television commercials. In the campaign, the brand takes the route of additional benefit of the Domex in terms of removing the bad odour caused by germs. This campaign helps the brand to create a powerful point of difference. The current campaign is made for the Domex Freshguard variant. 

The ad will likely be challenged by Harpic but Domex will be riding on the benefit of the punch delivered by this comparative advertisement until that time.

Research on comparative advertisement effectiveness has suggested that such advertising is effective in generating favourable responses in terms of attitude and brand consideration for the sponsoring brand. Comparative ads can be positive and negative. Positive comparative ads try to convince the customers about the superiority of the sponsor brands while negative comparative ads try to tell the consumers what they lose by using the competing brand. Research suggests that in the case of direct comparative ads, the negative comparison works better. 

For Harpic, the logical next move would be to neutralize the Domex claims quickly rather than wait for the ads to be taken down. 

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Brand Update: Crispello New Ad Shows a Subtle Shift in Positioning

 Cadbury's new brand of chocolate-covered wafer finger product- Crispello has launched a new campaign. What is interesting about the campaign is that there is a subtle shift in the positioning of the brand. If you remember the launch ad for the brand, the theme was that five young persons were driving the car and they hatch a plan not to share the chocolate with the fifth person since there are only four Crispello fingers. 

The new ad takes the theme forward with a twist where the three robbers wake up the dude so that Crispello can be shared since the brand says that equal sharing is a must. Not sure whether this positive twist is intended, however positively always helps in branding. However, the creative quality (IMHO) is below par when compared with the usual Cadbury ads. With the market leader KitKat running high decibel campaigns with celebrities, Crispello has to up the game to a different level. 

Agile Marketing/Marketing Agility

Marketing Agility or Agile Marketing is a concept from Project Management adapted to the marketing domain. The concept talks about the ability of the firm to make sense of the environment and rapidly iterate the plans from the feedback after execution.

Brand Update : Cadbury Gems refreshes itself with more chocolate and a worst Ad

 Cadbury's Gems has always been a timeless brand with lovers across all age groups. The brand which is almost 53 years old in India has created a unique place for itself. So it makes sense when the brand thought of a theme of being ageless. But alas, the campaigns that the brand had created will destroy the brand's image and likeability. The campaigns with the tagline" Raho Umarless" which mean stay ageless was promoted on the premise of adults displaying their love for the brand in a bizarre manner.

In my opinion, these campaigns are nothing but disgusting. Firstly the brand is a bit confused about the target. Is it adults or kids or all? and what the ad does is that it repels everyone. Especially the way these adults in the ads eat Gems is repulsing. Then comes the worst of the lot- the 2021 ad. The new campaign marks the refreshing of the product with more chocolate. But the same outrageous campaign theme execution continues. I and my mother was watching the ad and at the end of it, both of us were saying - Yuck!

Campaign Trail : Play New by Nike / Brilliant Story Telling

 Nike is an iconic brand because of the power of advertising. The brand over its existence since 1971 has created some iconic advertisement epitomizing its brand mantra of " Celebrating Atheletisim". While spending big on getting the iconic athletes and sportspersons to endorse the brand, Nike was always careful to be grounded by communicating to ordinary people. So their brand campaigns always had advertisements that tend to motivate the ordinary you and me to try out something. 2021 saw a similar approach from Nike in their new campaign " Play New" which celebrates trying and failing. 

Celebrating failures is nothing new in the motivational world but the way the agency Wieden & Kennedy executed the theme is nothing but brilliant. These ads testify to the power of storytelling and the power of advertising. 

WhiteTone: Everyday Glow

Brand: WhiteTone

Company: Vini Cosmetics

Brand Analysis Count: #611

WhiteTone is a brand of face powder and cream which competes in the fairness segment of the Indian market. The brand is from Vini Cosmetics which is famous for the Fogg brand of deodorant. WhiteTone was launched in 2010 initially as a face powder and later extended into a face cream.

Indian talcum powder market is estimated to be around INR 1300 crore and is shrinking owing to the shift in consumer behaviour towards creams and other cosmetics. WhiteTone tried to differentiate itself in the talcum powder market by positioning itself as a face powder that enhances skin tone. 

Despite the slowing popularity of powders, WhiteTone is banking on three benefits to lure the customers to the brand; oil-free look, even skin tone and fairness. The brand extension cream also follows the same promises.

What makes the brand interesting is the recent rebranding of the market leader in the fairness category- Fair & Lovely to Glow&Lovely. The rebranding was very well received by the media and consumer activists as a gesture endorsing skin colour neutrality. However, I feel that WhiteTone gains from such a move from the market leader. The fairness market is worth around INR 5000 crore and Fair&Lovely owns more than 42% share. While the basic positioning of the rebranded Glow&Lovely remains the same, WhiteTone may gain from the sheer brand name which talks about the brand's promise in a way Glow & Lovely may not be able to communicate. It is true that Glow &Lovely caters to a different segment than WhiteTone. 

WhiteTone has increased its media presence and in my State- Kerala, the brand is spending heavily on the face powder promotion. 

Nu-Shakti: Nutrition for All

Brand: Nu-Shakti

Company: Royal DSM

Brand Analysis Count: 610

Nu-Shakti is an interesting brand trying to create a category in India. The brand is from the house of Royal DSM which is a Dutch-based company dealing with nutritional products. The company was not in the consumer space and Nu-Shakti is the first brand in this space.

Nu-Shakti comes under the category of nutraceuticals which broadly constitute all products that offer additional nutrition to the consumers. Nutraceuticals are further classified into functional foods and functional beverages. The global market for nutraceuticals is estimated at $250 billion and the Indian market constitutes around 2% which itself is a huge market at $5 billion. The market itself is poised for huge growth because of the lifestyle diseases and convenience factor.

Indian nutraceuticals market is primarily focused on nutritional supplements and drinks. It is where Nu-Shakti becomes interesting. The brand has a range of products that comes under the category of food-fortifying products. Nu-Shakti has two such products - Nu-Shakti Powermix for rice and wheat. The idea is that by adding a prescribed quantity of the product, the rice or wheat becomes rich in nutrients that are otherwise not present or lost in cooking. Along with these two products, the company has also launched a powdered beverage under the sub-brand Mixme. 

The idea of fortified products is very relevant because consumers are now more sensitive to the nutritional value of the food and would be willing to invest in a solution that takes care of the nutritional needs which are non-chemical. The advantage of Nu-Shakti Promix is the convenience of the product in that one need to add a prescribed amount to get the desired nutrition ( as promised by the brand). 

The brand was test-launched in Tamilnadu with the actress Remyakrishnan as the celebrity endorser and now has launched across the Indian market. In my state Kerala, the brand is promoting its Mixme powdered beverage on television channels. 

The brand is priced at Rs 250 for 250 gram which is adequate for 25Kg of rice. 

For a consumer, the promise of the brand seems to be interesting. The challenge for the brand is to create the believability of the promise of nutritional fortification and to encourage trial. In the launch phase, the brand tried to do that through celebrity and also through social media influencers. At Rs 250, the consumers need to be thoroughly convinced to create a sustainable sales pipeline. According to reports, the brand has identified the right promotional mix strategy in Tamilnadu and would be trying to replicate the same in the entire market. The launch time is also ripe since consumers are looking for multiple solutions to stay healthy. 

Brand Update: Dettol Extends To Laundry Sanitizers

 Inspired by pandemic, Dettol, the market leader in the antiseptic category launched a liquid laundry sanitiser. The launch is the brand's sort of entry into the laundry care segment. Indian laundry care market is huge with the size of  INR 29000 crore and because of the low entry barriers is a tough market with both big brands and unorganized segment vying for a piece of the market. The market is dominated by detergents and slowly other segments are opening up. According to a report, the category of fabric-softeners is worth only INR 115 crore while stain removers are pegged at INR 400 crore. 

The Covid pandemic has literally scared the hell out of the customers and marketers were quick to offer solutions that provide relief. Sanitisers were the category that benefited the most. However, after the first wave subsided, the market for sanitisers show a sharp dip but thanks to the second wave, the sanitiser makers can breathe easy. 

Dettol has entered into a very nascent category of laundry sanitisers. The brand argues that there is a possibility of virus in the clothes ( very likely) and it's better to kill it while washing using laundry sanitisers. Most of the brands like Lifebuoy, Dabur, Lysol all have their own products in the category. 

The issue is that whether the product category is sustainable or not. The case of sanitiser is in front of us. The market went down once the scare is over. Further, this product adds one more step into the laundry process which itself is cumbersome. This one of the reasons why fabric conditioners have a very slow adoption. I have only started using fabric softeners only recently. The problem is with regard to the evidence of performance. While the brand promise that there is virus-killing, what is the evidence, the only evidence is the belief that it may have worked. The same is the case with fabric conditioners/softeners, as a consumer, the only evidence is the fragrance. Also for Covid, it is already known that soaps kill the virus, so naturally, detergents also work against the virus ( I don't know, my assumption). So why bother to buy another product? 

To add to this, brands like Comfort has already added the property to its product. It will not be long before the detergents adding this virus/germ killing property in them thus eliminating the need for another product. 

Although odds are against this, brands are not leaving anything to chance. Who may have forecasted that there will be a situation when everyone will be using sanitisers and wear masks. So it is a part of marketing agility to experiment with new products/categories and learning from failures.